MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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248 results found
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Jump In Bug
I cannot pick my second pack in Marvel Jump In.
2 votes -
Why do i get disconnected and permahung during drafts i pay for?
I play draft, I purchase gems, I'd like to play the games I purchase. I get permanently hung at connecting even though I'm streaming multiple devices simultaneously with no issue during the middle of my draft games only to come back and have a loss. I ask for reimbursement, I just want a fair shot at what I paid for
1 vote -
Marvel jumpstart bug
Marvel Jumpstart bug
Running using the app on a PC. I entered Marvel Jumpstart using a token, picked my first pack (Mayhem). When I picked my 2nd pack (Returned) then the game went back to the intro screen. When I go back into Marvel Jumpstart it has a button to select packs. But it only leads to a dead screen as shown in the screencap.
I tried "Gather Local Files" to try fix it but it just brought me back to picking a second pack then the entire error happened again. I can't even redign and restart a new Jumpstart…
2 votes -
Bug
I paid 1000 gold to jump into marvel and it let me pick my first pack but kicked me out when trying to pick second pack now when I go in it says the first pick and to pick a second but they're is no options now I can't even resign from it to try again to jump in im stuck and wanna finish achievements for marvel
1 vote -
Error claiming prize for month ranking
I tried to claim the prize for the month of June ‘26 (mythic level) but the app gave me 10 blu pack that gave me error when I tried to open. Is it possible to have them?
2 votes -
No season reward and rank not changing
My rank didn't change at the end of season and i didn't get my reward and no mail to ... already submited a ticket to support but i guess i received an automated response.
2 votes -
Error en draft rapido
Por un error del juego o alguna acción maliciosa de mi rival, durante un evento de draft rapido marvel superhereo, no puede lanzar hechizos ni visualizar las cartas en mi mano.
1 vote -
rank error
Got the message about the Rank error, got awarded 10 packs. However, they had the generic MTGA symbol, and when attempting to open them they just vanished into thin air. How do I actually get the rewards?
2 votes -
Doom Lethal
Game not allowing selection of packs in Jump In Marvel. My first pack was Doom, and I was trying to pick second pack Lethal, but whenever I do, it says 'Waiting for Server', kicks me out, and when I try selecting a second pack when going into the event, the graphics for all the packs have disappeared and I'm stuck. Even rebooting the game doesn't work, I have to wait a long time, before going back in the game - then repeat.
2 votes -
Dropped from event
After winning the third game in my match (traditional draft Marvel super heroes), and when it went back to the screen that shows progress through the even, I was... just not in the event anymore? I should have been at 2 wins-1 loss
1 vote -
Schermata iniziale
Nonostante io abbia completato tutte le sfide iniziali quando vado su gioca oltre alle classificate posso giocare solo contro un bot
1 vote -
Jump in
Hi... Im trying to play Marvel's Jumpin, selected daredevil's deck, then thor's deck, i've kicked to home screen. Now, when i'm trying to play this event, the game shows me that screen, can't go ahead or back...
Tks
2 votes -
Evils thrall/soeedball
I played evils thrall opponents soeedball. He had two other creatures besides soeedbaklk kill. I used evil’s throw on speed ball. He gained +2+2 and that was it. You still affected not to go off and no creature came to my side of the field
1 vote -
Missing event - Bloomburrow Flashback Premier Draft
Schedule says that there should be Bloomburrow Premier Draft this week but is missing on Arena
2 votes -
MSH Jump In
For some reason I have a 44 card deck with 20 lands for the Jump Into Marvel event instead of a 40 card deck. The mana base for the Fantastic pack is also horrible and I'm not sure if that's a bug or an oversight but please do better if you're going to offer packs that are more than two colors. Why on earth is Farseek in the pack for "fixing" if I can't even realistically cast Farseek in the first place? There are only three (four if I'm being generous and counting Baxter Building) green lands.
Edit: Even worse,…
2 votes -
I was auto retired from an event after a match win and pressing claim
The title say most of it. After winning my 2-0 game in the jump into marvel super heroes I was prompted to claim my rewards for the win and after pressing it I was retired from the event. I play on Mac. Obviously I expected to get the gold and then be able to start another game
1 vote -
draft autopick
During my strixhaven premier draft I was disconnected from the server and the deck was autopicked.
2 votes -
pick two draft can't select cards
I was unable to select cards in a pick two draft，There is no countdown bar. I tried exiting and re-entering the game, but it still didn't work. In the end, all my cards were randomly selected by the system。
2 votes -
Bug during sealed
Impossibile castare una removal pagando il costo alternativo (sacrificio) durante la prima main phase
1 vote -
Quick Draft The Hobbit, MTGA client shows just the background art, no cards, no menu etc., got a loss without being able to play
Dear Support Staff Member,
yesterday at about 02:47 CEST i played my second game in the Quickdraft The Hobbit event and as soon as i was matched my MTGA client just showed the background art of the "game table". There were no cards, no menu for mulligan, no avatar, no emotes etc.
I attached two screenshots of the bugged game.
Due to not being able to anything, after the timer appeared several times and i was finally warned about losing the game, i quit the game with CTRL-F4.
I was awarded a loss though i weren't able to play.With…
1 vote
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