MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
--------------
If you receive an error message that your attachment did not upload, please check to make sure it is smaller than 50 MB.
247 results found
-
Game froze during draft
Same as other. Game completely stopped working, couldn't do anything and lost. During a premier draft.
3 votes -
No End of Event Warning Quick Draft TMNT
No countdown warning for TMNT quick draft. I drafted a deck last night thinking I had time to play it out and didn't even get to play a single round!
2 votes -
draft bug
estava jogando um quick draft e o aplicativo fechou, demorou a reiniciar e depois começou a carregar uma atualização...
2 votes -
Attempting to change deck view causes game to close
While attempting a quick draft I encountered an issue. Anytime I attempt to "view deck" the game crashes. This happened during the draft anytime I tried to check creature count/spell count and continues doing so during deck building. I have been forced to restart the game several times. I have also cleared the cache in an attempt to resolve the issue. I am playing on a Samsung galaxy note 20 so android. Any feedback/help would be appreciated. I took a break for awhile and this was the first draft attempted since coming back.
1 vote -
Illegal cards in SOS premier Draft
In SOS premier draft, an opponent led on a turn one Library of Alexandria. It gave me quite the chuckle as I am very confident that one was not on the bonus sheet in SOS.
1 vote -
Game crashed during game 3
Game crashed when i ahd the win causing my third loss:
Hello,
I experienced a bug in MTG Arena that affected my event/gameplay and caused a loss of rewards/entry value.Date/time: May 23rd ~ 6pm EST
Platform:Mac
Event or mode: Draft
Username: Portalrider
Issue: [describe exactly what happened]
Expected result: Game should not have crashed
Actual result: lost game got Phyrexian letters "Description" loading screen bug Lost items/rewards: 2200
I’d appreciate review and compensation if appropriate. I’ve attached screenshots/logs if available.1 vote -
impossibilità di gioco al draft veloce
Non riesco a trovare avversari per il draft veloce
1 vote -
My limited event run suddenly ended when I tried to resume (pick-two draft)
A couple days ago I started a Secrets of Strixhaven Pick-two Draft. I had 3 wins 0 losses and logged off for the night. Now a couple days later, I opened Arena and returned to the event page intending to play more matches and continue my run. I can't remember where exactly I clicked but it was on the right side of the screen, either the "resume"/"play" button (maybe it was a "claim rewards" button?) or the currently earned rewards on the track; and a reward-granting overlay appeared giving me my earned packs and gems, as well as ending my…
1 vote -
draft
I'm currently playing a SOS premier draft and I won a match. Immediately after winning I got a connection error, and upon returning to the draft I did not get credit for winning the match.
1 vote -
Advanced Floral invocations
I joined the midweek magic event using the B/G Deck. Played Advanced Floral Invocations turn 1, turn 2 leveled it up and played a land. The game instantly locked up; No trigger went on the stack, but no actions could be taken. I could see my opponent highlighting cards, and I could inspect cards as well, but couldn't concede. The timer ran its course, then smoldered at the end without forcibly proceeding. I attempted to create a log file, but it evidently failed because I can't find any evidence of it.
1 vote -
Pick two draft
Was drafting and got a small disconnection, like when you move between rooms, hit reconect and keep going. Once I finished, a message about not able to finish draft appears, had to restart. Once I come back, was ready to build my deck but the start draft button appears instead.
1 vote -
Draft crashing repeatedly
After installing the latest update on my android device, I entered a draft. As soon as the draft started, the app crashed. I restarted the app and it crashed again. I cleared my cached and restarted again and this fixed the problem but only after I missed an entire pack of the draft. Please refund my gems.
1 vote -
Game freeze during quick draft events
Quick draft Eclipsed game. Game froze on opponents action they timed out, game still frozen. Request refund
2 votes -
Game not rewarding packs and tokens it promises
The game says you get 3 packs + gems for winning 1 game, then 3 packs plus gems for game 2-7 but no matter how much you win it only rewards you the last milestone. Please can i get a refund or be awarded the missing packs/Gems?
1 vote -
Pick 2 Draft TMNT only let me play 2 of 3 games
After completing my second game in the Pick 2 Draft for TMNT, it didn't let me play the 3rd game. Only option was to pay and start a new draft! I did get a reward, but it could have been a better reward if I won my 3rd game.
2 votes -
won a match but then it gave me the win but also a loss
hey i won a match but then it gave me the win but also a loss but i never even got hit and the guy had all his mana tapped
1 vote -
The game froze and shut down during draft
While playing on PC during my first game after a draft, the game froze on turn two. It crashed a few seconds later, and I had to switch to Arena on mobile because the PC version wouldn't relaunch. It cost me the match.
1 vote -
Draft
tuve problemas debido a que el draft falló, perdiendo partidas, adjunto el pantallazo
1 vote -
Midweek Magic Achievement Stuck
The Midweek Magic Achievement is stuck at 48/52.
Last week I checked between games and it was not moving up. I thought maybe once the event is over all 3 will be counted at once but no.
This week, I've checked prior to the games, did my 3 Standard Pauper wins and it's still stuck at 48/52.
2 votes -
Draft starting witha loss/App crash leading to not being able to play out turn
Two separate bugs, both in the same week. I’m on iPhone app.
I did a quick draft, built my deck and closed out. Came back that evening to play and had a loss marked despite not having played a game in the event yet.
This morning, the app crashed during declare blockers step. Reloaded app and was unable to select any options aside from pass. Reloaded app twice more to the same result before my timers ran out and the app auto passed.
I’d be less irate about this if hadn’t cause me an unnecessary game loss. I get these…1 vote
- Don't see your idea?