MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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110 results found
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Purchasing gems
Every time I try to buy gems at the 9.99 level, 1600 I think, it tells me that I've already purchased that item like it is a one time purchase
4 votes -
Buying past alt art sets
Please allow us to give you money by selling the past set alt art bundles instead of only selling the current set bundles. An example of this is the alt arts for Final Fantasy being locked away and not being able to buy the alt art bundles from the store because its Lorwyn season.
4 votes -
Store Purchase Failed Duplicate Transaction
3-28-26
4x rare wildcard transaction failed. "Duplicate Transaction"/"You already own this item"
Restarted app
Restarted phone(android-Pixel 10 Pro w/ current OS at time of post)
Uninstalled/Installed appMy PC is unavailable to me at this time so I am unable to confirm or deny if the problem persists across platforms.
Error happened shortly after release of TMNT. I purchased several of the rare wildcard bundles one right after the other. It was like the eighth or ninth purchase when it failed.
I can still purchase everything else but not the 4x rare wildcard bundle.
I have NO DOUBT in my…
4 votes -
Non mi dai i premi quando vinco le partite o se esegue le missioni rimango sempre a 0
Non mi da le ricompense quando vinco le partite o se faccio le missioni rimane sempre a 0 il contatore
4 votes -
Recompensas travadas
As recompensas diárias não surgem, assim como as missões diárias. Além disso, eu não subo nem desço o meu ranking, independente de eu perder ou ganhar. Por fim, por causa disso, não vou conseguir moedas suficientes para comprar os ítens em promoção na loja.
4 votes -
Daily deals, 4 lands offered, 1 land missing
I would like to buy John Avon lands for a looong time, probably more than 2 years.
Today I see them in the store!
However, there are only 4 lands offered, Island is missing.
I do not own that island land, I have double checked that.
Please, could you reoffer those lands again? Thx you for answer.
4 votes -
Golden Pack Gave Banned Card
I just purchased 10 packs to get a golden pack. When opening the golden pack I received Screaming Nemesis, a banned card..... Disappointed!
3 votes -
Cannot purchase rare wildcards
For a month now I have been unable to purchase rare wildcards. It says "you already purchased this item" and after you exit out, duplicate transaction
6 votes -
Missing card from Pizza Bundle
I purchased the Pizza Bundle but did not get a Dark Ritual.
2 votes -
Gems "you already own this item"
I am trying to purchase the $20 gems. It says "you already own this item". I have restarted, cleared cache of both arena and google play, restarted my phone, deleted the app and reinstalled. I am using a motorola edge plus 2023. Other purchase options still work, only the $20 option
4 votes -
Can't purchase gems on PC
Can't purchase gems on PC. The PayPal option does not work either
5 votes -
Unable to purchase in the store using credit card
When I try to purchase gems from the store I get the following message. I have tried restarting the game and my PC, but it makes no difference. As you can see the error message gives no useful feedback or advice for how to resolve this issue. I have used the card previously on Arena, and I have made purchasing using it on other sites.
2 votes -
Unable to earn EXP or rewards on Mastery after purchasing the Mastery pass
Unable to earn EXP or rewards on Mastery after purchasing the Mastery pass. I am stuck on level 38 (300/1000), even after winning several games in a row.
Veraion: 2026.57.0.5694.1241037
3 votes -
Petite question à WoC et HASBRO
Répondez franchement, si quelqu'un parmis vous a un minimum de courage, de dignité ou de respect pour les clients:
Pourquoi je dépenserai de l'argent dans votre jeux quand on constate et que cela a été prouver que la pioche des cartes est truqué et que la matchmaking est manipulé?
2 votes -
Need My Gold Back or Cosmetic Issued
Please give me my gold back (8000) as it appears the store cosmetics aren't working properly. I bought TMNT Arcade style 4 pack. You took my gold pretty easily but no cosmetic issued. Just forget the cosmetic and issue my 8000 gold back and this fixes everything.
1 vote -
I p
Purchased the Leonardo sleeves from the Mastery pass, but haven't received them nor are they showing up in my sleeve list as usable.
2 votes -
Mythic Lorwyn Eclipsed Packs give regular rare wildcard
Purchased a Lorwyn eclipsed mythic pack but the mythic slot gave a regular rare wildcard. This should have been a mythic wildcard.
3 votes -
bought mythic pack and i get a rare wildcard?
WTF is wizard of the coast doing besides using spells to make us spend money on a mythic pack to only get a rare wildcard. Fkn crook ash punks
4 votes -
Store Error
Store Error - Unknown Error
Attempting to purchase the $49.99 Lorwyn bundle and I get Store Error = Unknown Error
There are only 7 hours remaining to make this purchase.3 votes -
Beyond Playset
I cracked some EOE packs and it included a Gene Pollinator but I know with 100% certainty that I already had a playset because I thought it was weird that when I cracked packs last week I cracked 3 more when I thought I already had at least 2. This makes we question the accuracy of the wildcards.
2 votes
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