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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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611 results found

  1. Duskmourn: House of Horror Mastery Emporium

    Hello. I've got a problem with the mastery emporium i currently have 15 mastery orbs but the master emporium coming up with no items available. This started after i was awarded the item that i hadn't received from the pass yet. Just contacting as concerned i wont be able to get all items from the emporium before it goes in 6 days time.

    8 votes
    2 comments  ·  Store  ·  Admin →
    How important is this to you?

  2. Mastery Reward

    Full Mastery Pass Rewards were not given after achieving required XP.

    I received the free pass reward, but not the paid mastery pack at Lvl 45.

    And yes i payed for the full mastery, please help.

    11 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  3. Battlepass mastery rewards are not being received after level ups

    I haven't received any rewards from the battle pass since I purchased it at level 19. I hit level 24 and didn't get any orbs or my cosmetic reward. I didn't get my last 3 packs either.

    8 votes
    3 comments  ·  Store  ·  Admin →
    How important is this to you?

  4. Not receiving paid mastery rewards

    I purchased the mastery pass, and have not been receiving the rewards from the premium mastery pass, it shows them marked off, but I haven't received them.

    11 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  5. Bloomburrow Special Guest card replaced a rare / mythic instead of a common card

    I received a pack of Bloomburrow cards as my seasonal Ranked rewards and when I opened it I noticed that I received a Special Guest card (exciting) but it replaced the wrong card slot in the pack.

    It is supposed to replace an (un)common card but in my case as can be seen in the screenshot it replaced the rare/mythic card leaving me with a pack without a Standard legal rare/mythic card which is not supposed to happen.

    15 votes
    4 comments  ·  Store  ·  Admin →
    How important is this to you?

  6. Mastery Pass Rewards Not Received

    i have not received the reward for the levelling up in the mastery pass

    10 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  7. Mastery Pass Rewards not recieved

    Mastery Pass Rewards not received. Its been several days that i have not been recieving the paid mastery Pass rewards. Until they dont fix it im not buying anything else. Its a joke we pay money for this and we dont get the gems or the card packs that we should be getting.

    7 votes
    3 comments  ·  Store  ·  Admin →
    How important is this to you?

  8. Mastery Pass

    I have not been awarded any of the rewards for Mastery Pass after level 34. I am currently level 39.

    10 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  9. Nissa Planeswalker customization

    I bought a customization for the Nissa planeswalker and I cannot equip it. It shows me the planeswalker as though I had no customization for it.

    3 votes
    1 comment  ·  Store  ·  Admin →
    How important is this to you?

  10. unable to make purchases mac OS

    Unable to make purchases on Mac OS running Arena through Epic Games Launcher. Clicking on price to purchase any item results in the client endlessly hanging on the "Connecting to Server" screen - the only way to kill it is to exit the client.

    The 1-2 year old reddit suggesting running the client and Epic Games Launcher at the same time as a fix doesn't work.

    30 votes
    1 comment  ·  Store  ·  Admin →
    How important is this to you?

  11. Duskmourn mastery pass not giving rewards

    the Duskmourn mastery pass isn't giving both of my reward paths. i just leveled up from level 15 to 16 and i noticed my rewards have only been giving me the free rewards, but not for the mastery pass that i paid for. i don'tknow if im the only one, but it's been hapening the past couple days

    9 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  12. Mastery Pass Rewards not received

    I reached level 39 of the mastery pass but did not receive the Bloomburrow pack that is a reward for it.

    9 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  13. Crash on store open

    Galaxy z fold 4. When I click the store tab, it loads for 2 seconds then crashes. Has done this consistently for about a week. I'm trying to pre-order duskmourn.

    10 votes
    1 comment  ·  Store  ·  Admin →
    How important is this to you?

  14. mastery pass rewards not received

    no mastery rewards when winning, i own the mastery pass, but dont get the premium rewards..

    8 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  15. No rewards from Duskmourn Mastery Pass

    For several days, the rewards from the mastery pass are not being received. I'm on Windows and started noticing this on level 33, but seeing other complaints, it can be happening since before.
    Moreover, this is the Mastery Pass Rewards, the normal bonus track rewards seem to be working fine.
    DON'T BUY THE MASTERY PASS, it's not working, it's just a waste of gems.

    7 votes
    1 comment  ·  Store  ·  Admin →
    How important is this to you?

  16. Bug with starter decks

    When i claimed starter deck from foundations was a error, after relogin all decks havent some rares, and some decks havent name

    7 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  17. The game freezes whenever I try to draft, access the store, or open packs.

    I already submitted a request for a fix for this issue, and it did help for one log in. The store let me spend my tokens in the store for packs, without crashing. I was able to open the purchased packs, and it didn't crash. However, when I attempted to enter a draft, it froze. Now I'm stuck again. I can't play the draft I paid for. The game crashes every time I try. I can't access the store. The game freezes every time I try. I can't open any packs. The game freezes every time I try.

    4 votes
    3 comments  ·  Store  ·  Admin →
    How important is this to you?

  18. Missing Daily Deal

    Daily deal has been missing for last 2 days, just says no deal is available but I checked the reddit and seems everyone else is getting the deal.

    7 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  19. Multiple mastery pass rewards not received.

    I have not been receiving the rewards for the mastery pass for the past few levels i have unlocked. one example i can show is the mastery pass says i have earned the "merry beast" companion but it is not available in my companion list. (screenshot included) However i have also not received the mastery orbs, card packs or card style rewards as far back as level 36, I dont have the card style for "viscous clown"

    7 votes
    0 comments  ·  Store  ·  Admin →
    How important is this to you?

  20. Mythic and regular pack not unlocking certain cards on Foundations

    So I’ve supposedly unlocked all mythic cards on Foundations only that is clearly a lie. I only get gems now even though there are 12 mythic completely locked for me. Similar issue for all rarities actually, but this is big considering I’m using my gold coins on mythic packs and only getting gems now. Let the packs unlock the rest of the cards. This doesn’t make any sense and definitely doesn’t and shouldn’t mirror real life packs

    3 votes
    1 comment  ·  Store  ·  Admin →
    How important is this to you?
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues