MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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133 results found
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Unable to earn EXP or rewards on Mastery after purchasing the Mastery pass
Unable to earn EXP or rewards on Mastery after purchasing the Mastery pass. I am stuck on level 38 (300/1000), even after winning several games in a row.
Veraion: 2026.57.0.5694.1241037
3 votes -
mastery gave the wrong packs
Level 4 of the lorwyn mastery pass gave me 3 edge of eternity packs not the displayed lorwyn packs. Would like my lorwyn packs or a refund for mastery pass, did not purchase mastery pass for packs from old sets.
5 votes -
winter shop 2025 two :O emotes instead of >:O and :O
i bought the new emote pack in the winter store and the >:O emote didnt show up in my list. Instead i got two :O emotes. can you please change it to >:O and :O or at least return the gems on the repeated emote? I want to keep the emotes, dont want a full refund.
4 votes -
Store Purchase Failed Duplicate Transaction
3-28-26
4x rare wildcard transaction failed. "Duplicate Transaction"/"You already own this item"
Restarted app
Restarted phone(android-Pixel 10 Pro w/ current OS at time of post)
Uninstalled/Installed appMy PC is unavailable to me at this time so I am unable to confirm or deny if the problem persists across platforms.
Error happened shortly after release of TMNT. I purchased several of the rare wildcard bundles one right after the other. It was like the eighth or ninth purchase when it failed.
I can still purchase everything else but not the 4x rare wildcard bundle.
I have NO DOUBT in my…
3 votes -
Golden Pack Gave Banned Card
I just purchased 10 packs to get a golden pack. When opening the golden pack I received Screaming Nemesis, a banned card..... Disappointed!
2 votes -
Can't buy gems
Using Macbook. Cannot buy gems as I get stuck on this loading screen every time I try. Obstacle to me giving you money, so I assume that's something y'all want fixed as well.
7 votes -
Lorwyn Mastery Pass Preorder missing
The mastery pass for Lorwyn isn't available to preorder.
This must be a bug because nobody would seriously remove this option from the store.4 votes -
Need My Gold Back or Cosmetic Issued
Please give me my gold back (8000) as it appears the store cosmetics aren't working properly. I bought TMNT Arcade style 4 pack. You took my gold pretty easily but no cosmetic issued. Just forget the cosmetic and issue my 8000 gold back and this fixes everything.
1 vote -
I p
Purchased the Leonardo sleeves from the Mastery pass, but haven't received them nor are they showing up in my sleeve list as usable.
2 votes -
Beyond Playset
I cracked some EOE packs and it included a Gene Pollinator but I know with 100% certainty that I already had a playset because I thought it was weird that when I cracked packs last week I cracked 3 more when I thought I already had at least 2. This makes we question the accuracy of the wildcards.
2 votes -
Gold Pack Progression dont work.
I have 6/10 on gold pack's to get a new gold pack and i dont gett eny progression to get a new pack.
I did buy 10 takir dragenstorm, 13 phyrexian and 6 zendikar rising and im stil missing only 4 pack to get a gold pack now.
What is wrong i dot know.2 votes -
Booster Bug
When purchasing boosters, the progress bar in the top left corner isn't filling up. Despite buying many boosters, it remains stuck at 4 out of 10. Could you please look into this?
1 vote -
Losing a rare on 6 pack open
Hey I was opening packs and had 5/6 packs to the free rare card so I checked and was on 66 rare wildcards. Then as I opened the 6th pack I found that instead of adding a rare wildcard and going to 67 available it actually removed a rare wildcard and dropped me to 65 rare wildcards instead of increasing total to 67 - please investigate this error and fix it.
1 vote -
Eroding Revenue and Player Confidence in MTGA
I bought into some aspects of MTGA with the hopes the client would improve; being an early adopter in summer 2020.
It is disappointing when developer debt appears to be mounting. That WotC should hire more developers and/or decrease set releases to give the current time more time to work on updates (namely testing updates).
What is a larger slap in the face is how the economy is being eroded. If you spent money (USD) on packs (and by extension using that to also to craft certain cards), then to find your crafted cards has been shifted in rarity in…
2 votes -
I am currently unable to purchase packs
For the past week I have been unable to purchase packs from the store. When I load the “get packs” tab of the store the tab is empty, except for the option to select which set I would be purchasing packs from. No matter which set I select no option to purchase packs is displayed.
2 votes -
Can't buy gems.
I cant finish to purchase gems with paypal.
i enter my email, then my password, and get a blank screen in the payment interface. see the screenshot1 vote -
Appa companion purchase failed
In the arena mobile store, using and iPhone, I purchased the Appa companion for 3000 gold pieces. The gold pieces were taken from my account. But when I when to use Appa as one of my companions it showed locked.
I went back to the store but it showed I already purchased it and could not purchase again.
2 votes -
Scrolling doesn't work on Mac
On a Mac laptop with a trackpad, scrolling on the store page or anywhere there's horizontal scrolling — i.e., redeeming orbs — is totally busted.
actual results:
scrolling goes to the end of the list with a small movementexpected results:
scrolling should move much more slowly, corresponding with trackpad movement.being able to page would also mitigate this issue. ideally these screens would have paging support.
it feels like you're giving Mac users the mobile version of the app and haven't optimized it at all. Kinda sucks.
Also, isn't an "idea" so don't ask me to "post idea".
3 votes -
Duplicate Discount not being applied in store
When buying decks in the store, it is not recognizing the card i have in my collection even if it is the exact same card and set.
2 votes -
Purchased pack not giving all cards
Hi I have been trying to get this resolved for a few weeks now and then got a reply to add here:
With the new TMNT release I purchased on 2 occasions a Mythic pack using coins earned and in the one case received "Donnie's Bo" and on the other occasion " Ralph's Jitte" both were borderless and looked amazing. I then contacted support to try and find out why they are not in my deck when I searched for it, I did try the Collected / Not Collected the different game formats everything but it is still no where…0 votes
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