MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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81 results found
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Secre
Secrets of Strixhaven dropped today and i didnt get my ordered draft bundle. So WOTC i saw many people havi ng the same issue on reddit, so maybe we'll get a refund?
I know mistakes are human so dont stress out and enjoy the new set!4 votes -
Rare pulls
I have purchased three mythic packs for Lord of the rings and all three rares hae been watcher in the water, Three in row. What are the odds of that? This is very concerning and I can't justify spending my hard earned money on this.
1 vote -
Bug
I purchased a mythic pack and received a rare card instead of a mythic card
2 votes -
Didn t get rewards
you just showd banned cards and then after it said you were rewarding me with 3 gold wildcards and something else
I didnt get them1 vote -
Overlord of the boilerbilges not in collection
Bought the Overlord of the boilerbilges with the ingame coins and it never gave me the card, cant find it anywhere in my collection
1 vote -
Purchasing gems
Every time I try to buy gems at the 9.99 level, 1600 I think, it tells me that I've already purchased that item like it is a one time purchase
4 votes -
Store Purchase Failed Duplicate Transaction
3-28-26
4x rare wildcard transaction failed. "Duplicate Transaction"/"You already own this item"
Restarted app
Restarted phone(android-Pixel 10 Pro w/ current OS at time of post)
Uninstalled/Installed appMy PC is unavailable to me at this time so I am unable to confirm or deny if the problem persists across platforms.
Error happened shortly after release of TMNT. I purchased several of the rare wildcard bundles one right after the other. It was like the eighth or ninth purchase when it failed.
I can still purchase everything else but not the 4x rare wildcard bundle.
I have NO DOUBT in my…
4 votes -
Booster Pack Purchase not delivered
Purchased a booster of Aetherdrift from the Daily Deals for 900 gold. Store UI says the pack was sold, and Golden Pack progress moved from 0/10 to 1/10. I then purchased 9 boosters of Secrets of Strixhaven (in a 3 and 6 bundle respectively) and triggered the Golden Pack. After which I go to the Booster Pack opening section of the UI, only to find the 9 Secrets of Strixhaven boosters and 1 Golden Pack, but no Aetherdrift booster. Upon returning to the Store UI, the daily deal confirms that the Aetherdrift booster had indeed been claimed.
Also, the "drop…
1 vote -
Missing card from Pizza Bundle
I purchased the Pizza Bundle but did not get a Dark Ritual.
2 votes -
Bugged Forest Art
The forest art of the 2021 basic lands set by Jonas De Ro is still bugged. The land is missing the mana symbol in the middle.
2 votes -
Gems "you already own this item"
I am trying to purchase the $20 gems. It says "you already own this item". I have restarted, cleared cache of both arena and google play, restarted my phone, deleted the app and reinstalled. I am using a motorola edge plus 2023. Other purchase options still work, only the $20 option
4 votes -
Pre-Order Store Description Bug
I'm thinking of buying a Marvel Heroes pre-order set, and below the Captain America set, there's a mention of an Iron Man sleeve and a sidekick. Does that mean I'll also get the Iron Man sleeve?
That would be great, but is it just a bug causing it to display incorrectly?
2 votes -
Gems
Still can't buy the 9.99 gems
All the other works3 votes -
Problem paying with paypal
Im trying to buy some gems paying with paypal but its bugged or something and i get stuck in 2nd step.
2 votes -
Petite question à WoC et HASBRO
Répondez franchement, si quelqu'un parmis vous a un minimum de courage, de dignité ou de respect pour les clients:
Pourquoi je dépenserai de l'argent dans votre jeux quand on constate et que cela a été prouver que la pioche des cartes est truqué et que la matchmaking est manipulé?
2 votes -
Pricing item's fairly?
Why am I not able to purchase the exact amount of gems I need to purchase an item, why are they priced so weirdly and intentionally as to make it obtuse? Is the intention from this company to extort extra money from their loyal customers who support them?
2 votes -
I am currently unable to purchase packs
For the past week I have been unable to purchase packs from the store. When I load the “get packs” tab of the store the tab is empty, except for the option to select which set I would be purchasing packs from. No matter which set I select no option to purchase packs is displayed.
3 votes -
minhas cartas ganhas estao como primeira mesmo nao sendo a primeira ganha
When receiving a card it appears as the first one even though it is not the first one I am opening... there are cards that I have 4 copies of, yet it appears as the first obtained... I have the feeling of losing different cards and even possibly losing the duplicate protection gems.
ao receber uma carta ela aparece como primeira mesmo nao sendo a primeira que estou abrindo..... tem cartas que tenho 4 copias porem ela aparece como primeira obtida .... tenho a sensação de estar perdendo cartas diferentes e ou ate mesmo esta perdendo as gemas de protecao…
2 votes -
Bought Packs but error occured
I bought 6 packs through MTG arena. Gold was deducted (6000 gold) and then an error message popped out saying internal store error. I got the packs but when I tried to open them, another error popped out but had nothing written on it but a OK button. I did not get any cards, nor did the wildcard counter reflect I opened any packs.
3 votes -
Problems with the store
I tried to purchase a pack with the money of the game...the first time the store wasn't available, so I tried to restorethe data of the game (in options). I entered the game again and I could go in the store but not purchase anything. It says "error of the intern store"
2 votes
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