MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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316 results found
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Store freezes on "Waiting for Server" when trying to purchase gems on Mac
Ever since the Nov. 6, 2025 fix for purchasing issues listed on the status page, I cannot purchase gems. When I click on the amount of gems desired, it says "Waiting for Server" and freezes there until I have to force quit the program to get out of it. I tried uninstalling and reinstalling both the Epic Games Launcher and MTG Arena, but the problem persists.
4 votes -
Paypal Store purchase dosnt work
When attempting to purchase anything from MTG Arena with Paypal option on infinite loop ...enter Username enter Password, thats all I get I only have paypal option as i do NOT have a credit cards only a savings debit card they dont work i have submitted this info 3 times under technical problems NO response in weeks I emailed their 3rd party people via messenger that run/control their payment system Wizards know of this issue and have yet to do anything about it.
12 votes -
missing card in arena anthology 2
I purchased the Arena Anthology 2, I got far less cards in the unlock animation than I thought,I went to check and I am indeed missing most of the set.
9 votes -
unable to purchase Foundations, Brawl deck for Edge of Eternity
refresh the shop, or repopulate the Edge of Eternity Foundation decks please
Showing "No items available"
7 votes -
Golden pack give me gems
The golden pack gives me gems. It should give me cards that I don't have in my standard collection. This happened with 2 golden packs, I request a refund, and I await urgent resolution of the problem to open the other 7 golden packs that I have.
3 votes -
Gems instead of rare card in EOE pack
I just got 20 gems in my EOE pack instead of a second rare card, although i dont't have all the rare cards in the set.
5 votes -
renewal egg empty
Renewal egg empty on EOE release day. Click and ...zippo
6 votes -
Mazemind Tome Card Style Bug
Recently purchased the Mazemind Tome Parallax Card Style at the store, however, it is not possible to apply or view the card style when creating a new deck or editing an existing one, despite owning all versions of this card. A full refund should be issued if this bug is not fixed soon.
14 votes -
March 31 BLB pack deal did not progress golden pack
I bought a BLB pack in the Daily Deals store for 10% off (900 gold) and it did not advance my golden pack progress. I was at 6/10 packs prior, and am still at 6/10 packs, even after reloading Arena.
15 votes -
Golden pack progress not awarded for Daily Deal pack on 3/31/25
The Daily Deals on 3/31/25 included a Bloomburrow pack, but no golden pack progress was awarded for purchasing it. I've seen a few other people on Reddit mention they experienced the same issue.
13 votes -
No Daily Deals displayed
For me there are no daily deals displayed in the store. I was already wondering about there being none. However, as this is the second day I have now checked reddit to see if there is any discussion on the topic. Turns out: there are daily deals, they are just not displayed for me in my store.
38 votes -
Gems without full collection
I bought 45 packs and opened 48 packs from Through the Omenpaths. I received a single gem even though my set is not complete.
4 votes -
Bugged Mastery Pass (Reward NOT received)
Reached level 20 on Duskmourn Mastery pass and didn't receive the corresponding reward (2000 gold). I have previously 2650 gold from daily quests and should be at 4650 gold after complete level 20
30 votes -
Egg Reward
When I open the game, it recommends opening the end-of-season egg. I open it and get nothing. Please check that it's working properly.
6 votes -
Egg Reward
When I open the game, it recommends opening the end-of-season egg. I open it and get nothing. Please check that it's working properly.
6 votes -
Can't Buy Gems
Can't buy gems. It is getting stuck when I select the amount I want to buy (750) and it tries to take me to the semi-external purchase part. Just stuck with black screen and "Waiting for the Server..." message with the orange twerly bar going. Notably the "Return to Arena" button hasn't fully loaded in and is greyed out and unclickable, so I can't play without restarting. Worse for you I cannot give you my money which is your real incentive to fix this.
10 votes -
unable to purchase anything from the store
Unable to purchase anything from the MTGArena store for the past two weeks or so.
I´ve tried various debit/credit cards, Paypal won´t go pass the "confirm you´re a human" step.
I reinstall the game and nothing seems to work!3 votes -
BRING BACK FINAL FANTASY AVATARS
BRING BACK FINAL FANTASY AVATARS
3 votes -
No fleem after opening 10 packs of through the Omenpaths
During the promotion's time I opened 10 store bought packs of Through the Omenpaths and have yet to receive my Fleem rewards.
4 votes -
account issue
I had preordered omenpaths mastery pass and i did not receive fleem cosmetics. I ordered before the announcement. Would you please check, thank you.
4 votes
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