MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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110 results found
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Gems
Still can't buy the 9.99 gems
All the other works2 votes -
Duplicate error preventing wildcard purchase
Tried to buy rare wildcards from store, got an error message about me already owning the item and duplicate protection. Tried restarting client multiple times, proplem has persisted since shortly after TMNT release
2 votes -
Booster Bug
When purchasing boosters, the progress bar in the top left corner isn't filling up. Despite buying many boosters, it remains stuck at 4 out of 10. Could you please look into this?
1 vote -
Losing a rare on 6 pack open
Hey I was opening packs and had 5/6 packs to the free rare card so I checked and was on 66 rare wildcards. Then as I opened the 6th pack I found that instead of adding a rare wildcard and going to 67 available it actually removed a rare wildcard and dropped me to 65 rare wildcards instead of increasing total to 67 - please investigate this error and fix it.
1 vote -
Eroding Revenue and Player Confidence in MTGA
I bought into some aspects of MTGA with the hopes the client would improve; being an early adopter in summer 2020.
It is disappointing when developer debt appears to be mounting. That WotC should hire more developers and/or decrease set releases to give the current time more time to work on updates (namely testing updates).
What is a larger slap in the face is how the economy is being eroded. If you spent money (USD) on packs (and by extension using that to also to craft certain cards), then to find your crafted cards has been shifted in rarity in…
2 votes -
I am currently unable to purchase packs
For the past week I have been unable to purchase packs from the store. When I load the “get packs” tab of the store the tab is empty, except for the option to select which set I would be purchasing packs from. No matter which set I select no option to purchase packs is displayed.
2 votes -
Unable to purchase Gems
I attempt to purchase gems through the in app purchase, but when it loads the Google play store it says "you already own this" and then restarts the app.
2 votes -
Problem paying with paypal
Im trying to buy some gems paying with paypal but its bugged or something and i get stuck in 2nd step.
1 vote -
Yeni başlayanlar için modern online trendleri
Son zamanlarda online bahis dünyasına daha fazla ilgi duymaya başladım ve özellikle yeni başlayanlar için hangi platformların daha güvenilir olduğunu araştırıyorum. Ancak internette çok fazla farklı bilgi olduğu için doğru seçim yapmakta zorlanıyorum. Mobil kullanım, bonuslar ve hızlı ödeme gibi konularda deneyimli kişilerin tavsiyelerine gerçekten ihtiyacım var. Sizce başlangıç için en önemli kriter olmalı?
1 vote -
Appa companion purchase failed
In the arena mobile store, using and iPhone, I purchased the Appa companion for 3000 gold pieces. The gold pieces were taken from my account. But when I when to use Appa as one of my companions it showed locked.
I went back to the store but it showed I already purchased it and could not purchase again.
2 votes -
Lost cards from Karlov Booster. Connection Failed during Opening Animation
Lost connection mid opening animation. Got a notificstion screen with no text, completely blank. Restarted app. No new cards have been added to collection and no pack is availabke for me to open. Paid for in Gems.
1 vote -
Missleading shop Icon
The shop listing for the Noxious Newt bundle that is up currently is missleading, the photo shows three items but only contains two (the avatar and the card sleeve) android you don't have the option to see what exact items you are purchacing, I thought the bundle came with an emote when I bought it, and was very dissapointed that it only came with the sleeve and avatar.
1 vote -
comprei os terrenos full art e não apareceram na minha coleção
comprei os terrenos full art e não apareceram na minha coleção mesmo assim eu perdi todo o gold investido!! queria meu gold de volta
1 vote -
Duplicate Discount not being applied in store
When buying decks in the store, it is not recognizing the card i have in my collection even if it is the exact same card and set.
2 votes -
Alchemy 20 packs purchase error
On PC, steam version of the client, I purchased Alchemy 20 packs of strixhaven but got a purchase error, lost gold and no packs were added to my account
1 vote -
Purchased pack not giving all cards
Hi I have been trying to get this resolved for a few weeks now and then got a reply to add here:
With the new TMNT release I purchased on 2 occasions a Mythic pack using coins earned and in the one case received "Donnie's Bo" and on the other occasion " Ralph's Jitte" both were borderless and looked amazing. I then contacted support to try and find out why they are not in my deck when I searched for it, I did try the Collected / Not Collected the different game formats everything but it is still no where…0 votes -
Pay To Win
On va rétablir quelques vérités sur ce jeux:
c'est devenus un vraie Pay to Win, pour un jeux de carte, c'est tous de même le comble de la malhonnéteté de la part de l'entreprise qui exploite cette licence.
A toutes celles et tous ceux qui font des achats sur ce jeux, vous avez pas l'impression de n'être plus que des vulgaires BOT qui font que jouer les cartes que le jeux vous donne à la pioche sans même plus à avoir à réfléchir, tellement vos pioches de cartes sont évidentes en fonction de la situation?
Quand vous arborez un titre…
1 vote -
buy gems
I am unable to buy gems (android), every time I try (even different devices) it gives me the 'Error You already own this item'.
I tried reinstalling magic arena, i tried clearing cache for play store, nothing seems to work. Is there anything you can do? Honestly I would give you my account password if that let you investigate this better LOL
1 vote -
wont let me buy gems
I keep getting error can't buy duplicate items in the store when I try to buy 4.99 and 9.99 dollars gems and I have ask costumer service to fix the problem and they won't does anyone else have this problem
2 votes -
Pricing item's fairly?
Why am I not able to purchase the exact amount of gems I need to purchase an item, why are they priced so weirdly and intentionally as to make it obtuse? Is the intention from this company to extort extra money from their loyal customers who support them?
1 vote
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