MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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199 results found
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unable to purchase anything from the store
Unable to purchase anything from the MTGArena store for the past two weeks or so.
I´ve tried various debit/credit cards, Paypal won´t go pass the "confirm you´re a human" step.
I reinstall the game and nothing seems to work!4 votes -
store crash
Crash when Entering Store - the screen for the store never opens, the game just crashes and closes. Can't make any purchases.
3 votes -
Won't let me buy more Rare Wild Cards; Says "You already own this product."
I tried to purchase four rare wildcards to finish my deck and it won't let me. I had an incident recently where I tried to order some Rares and it said it couldn't, but then triplicated my purchase, charging me three times the amount yet giving me only four wilds. Fortunately I got the issue resolved but now I'm having this one.
3 votes -
Wildcard purchase error
When attempting to purchase the 4x rare wildcard I get an error and a duplicate transaction message.
1 vote -
Unable to purchase wildcards
I'm unable to purchase wildcards. I keep getting a duplicate transaction message trying to purchase 4 rate wildcards.
3 votes -
Gold Pack Progression dont work.
I have 6/10 on gold pack's to get a new gold pack and i dont gett eny progression to get a new pack.
I did buy 10 takir dragenstorm, 13 phyrexian and 6 zendikar rising and im stil missing only 4 pack to get a gold pack now.
What is wrong i dot know.1 vote -
Re-add Limited Time-only sleeves to Store (Ice Age, Weathered/Old School Magic Anniversary sleeves)
I missed the opportunities to purchase the weathered/"old school" magic anniversary sleeves (maybe only offered twice?), and the recent Ice Age sleeves added as an extra bonus for the winter anniversary sale (but not advertised). I would LOVE to purchase these old school-themed sleeves and it definitely feels bad to have missed these VERY LIMITED opportunities.
Unless I missed an Arena news post, the Ice Age sleeves were an extra random item during the winter sale. I took time off from Arena to send more time with family and take a break from Magic during this period. For the "weathered"…
2 votes -
Can't Buy Gems
Can't buy gems. It is getting stuck when I select the amount I want to buy (750) and it tries to take me to the semi-external purchase part. Just stuck with black screen and "Waiting for the Server..." message with the orange twerly bar going. Notably the "Return to Arena" button hasn't fully loaded in and is greyed out and unclickable, so I can't play without restarting. Worse for you I cannot give you my money which is your real incentive to fix this.
12 votes -
Mastery Reward is EOE Packs instead of Lorwyn Packs!
Paid Tier of the Mastery Pass keeps giving Edge of Eternity Boosters instead of Lorwyn Booster (lvl 15) ??!?!?!?!? Why???
2 votes -
Mythic Pack
I just purchased a Mythic pack for Tarkir Dragonstorm, however I received a Rare Wildcard, No Mythic... I thought a Mythic pack guarenteed a Mythic? Is there a chance for the Mythic pack to not contain mythic?
11 votes -
Missing sleeves after purchasing Lorwyn Eclipsed mastery pass
Good evening,
I'm sending you this message because a few days ago I bought the Lorwyn Eclipsed season pass, but I haven't received the sleeves you said you would send to the inbox of those users who purchased it. I hope you can help me. Thanks for your dedication and time.
Best regards,
Miguel2 votes -
Missing sleeves after purchasing Lorwyn Eclipsed mastery pass
Good evening,
I'm sending you this message because a few days ago I bought the Lorwyn Eclipsed season pass, but I haven't received the sleeves you said you would send to the inbox of those users who purchased it. I hope you can help me. Thanks for your dedication and time.
Best regards,
Mario2 votes -
Basic Island (Unstable John Avon) missing under Daily Deals in the store.
On Janurary 26th 2026 the Basic Lands Cosmetic (Unstable by John Avon) appeared under the Daily Deals in the store but the Basic Island was missing and was not already owned in my collection.
I have attached images of my collection after having purchased the Basics since the items no longer appear in the store after purchase.
Could this a potential bug linked to user's collection? Does the Arena client mistakenly thinks users already own this item? it would explain why it did not appear in the store.
Usually in the past, all five basic lands are available for purchase.…
1 vote -
Booster not received
In the Mastery Pass for Lorwyn the 4th reward should have been 3 Booster for Lorwn, but somehow I didn`t receive them. Instead I got 3 Boosters from an other pack.
Is this a bug?
2 votes -
wrong pack in mastery pass
I got 3 Edge of Eternity packs from the mastery pass, but the picture showed pictures of Lorwyn packs. Is there a way to get the packs swapped to Lorwyn instead?
2 votes -
Cannot purchase rare wildcards
For a month I have been unable to purchase rare wildcards from the store. It states that I already purchased the item and "store purchase failed duplicate transaction "
2 votes -
Cannot purchase rare wildcards
For a month now I have been unable to purchase rare wildcards. It says "you already purchased this item" and after you exit out, duplicate transaction
2 votes -
Companions Screen crashes game
When opening the companions section of the store, the app crashes on my galaxy s24 ultra. This also includes when trying to select an already owned, new companion for any deck.
4 votes -
Received a Rare in a Mythic Rare Avatar pack
I purchased a Mythic Rare pack in Avatar, no Mythic Rare in the pack.
PC
Purchased only 1 pack
I would like the extra 300 gold I spent for the pack returned to me, please?2 votes -
Ashling
Hello!
I purchased the Ashling Brawl deck on MTG arena, however when I try and use it it says that Ashling is not a card that I have, and is unable to be crafted with Wildcards
2 votes
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