MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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61 results found
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Store Error: internal error
Internal store error when trying to buy gems. I've tried clearing cache on steam and different pcs and clients. I have the steam funds already in my steam account and when i click authorize i get this error
1 vote -
The Hobbit “Book Cover Styles” bundle is mispriced
The Book Cover Styles bundle indicates it’s based on 50% of the styles’ total default price, but that default total is listed as 8800 gems when in fact the total price of those styles is only 7200.
As a result, the bundle is priced at 4400, when it should be priced at 3600. I hope this is noticed and corrected while the bundle is still available.
1 vote -
Payment
On my account I don’t see the “details “ which would allow me to make changes on my account for payment
I do see it on my computer but clicking it still doesn’t work1 vote -
smaug avatar
I purchased the Smaug avatar and it isn't appearing in my collection
1 vote -
Seven packs disappeared as I tried to open them
I just completed a 7-0 Hobbit Premier Draft and proceeded to collect my reward. As i tried to open the 6 packs I won (plus 1 I got through Mastery Pass progression) by clicking on "Open All", I got a "Waiting for the Server" message, then I got a black bar in the middle of the screen, like the ones for communicating errors, only I didn't have any error messages displayed, just a black bar with an "Ok" button to click. So i clicked it and the black bar went away, but I couldn't open my packs, so I changed…
1 vote -
Play in bundle not working
I purchased the play-in bundle pre order and it still didn’t get applied to my account. I’ve contacted support on Wizards and Xsolla with no response. It’s like $50 down the drain.
1 vote -
Errore wildcard
Durante gli ultimi 3 ban avvenutiho riscattato diverse carte con le Wild card. Ho usato 12 carte mitiche 20 carte rare e 8 carte non comuni.
Non mi sono mai state ritornate nel mio archivio è possibile riaverle indietro? Come posso fare?1 vote -
Rarewildcard in Mythic Booster statt Mythicwildcard
Ich habe 8 Mythic Booster von Throne of Eldraine gekauft. Ich habe 6 Mythics bekommen und dazu noch eine Mythic Wildcard und eine Rarewildcard. Bei den Mythic Boostern sollte es doch immer eine Mythic oder Mythicwildcard geben?
Da es sich dabei um einen Fehler handeln sollte, würde ich mich über eine Erstattung freuen, ich habe bereits ein weiteres Booster gekauft, um meine Sammlung zu vervollständigen.
Vielen Dank im voraus!
1 vote -
Bug lié au booster doré
J'avais débloqué le booster doré grâce à l'achat de 10 boosters, puis lorsque j'ai débloqué les cadeaux de l'anniversaire mgt arena, j'aurais dû avoir un autre booster doré. Mais je n'en ai eu qu'un seul au final
1 vote -
Card Style
I did NOT receive my card style purchased in store.
1 vote -
Lost cards from Karlov Booster. Connection Failed during Opening Animation
Lost connection mid opening animation. Got a notificstion screen with no text, completely blank. Restarted app. No new cards have been added to collection and no pack is availabke for me to open. Paid for in Gems.
2 votes -
Avatar Discrepancy
Purchased a Hawkeye - Kate Bishop avatar in the shop - but the full splash image in intro / exit screens is not the same as the (much much nicer) player image in game. The image used for the splash is significantly worse - mostly due to the huge smile. Please remove the smile and replace this image as it is false advertising (and no one will prefer it as is).
1 vote -
Magasin offres du jour
J'ai acheté 2 cartes dans les offres du jour, elle n'apparaissent pas dans ma collection.
Vertus de loyauté et Delney, vigie débrouillarde.
Y a t'il un recours possible ?1 vote -
1 vote
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Warleader's Call not discounted in Quintorius brawl store deck
Warleader's Call and Rip Apart and others are not counting toward the discount of Quintorius's brawl deck in the store even though I definitely have them in my collection.
1 vote -
Alt arts for cards with only full art please
Hi,
could you please add normal, as in like old school magic cards with a frame, looking alternative arts for cards like Yuffie/Yuriko or Cloud/Najeela? Just add the original card art as an alt art, and I'm sure there's plenty of people that would buy that.
It just makes decks look so messy, and it's hard to want to craft and play these cards.1 vote -
marvel shield
So i bought the one time bundle from Marvel that was worth 10,000 gold coins. It gave you 10 packs, Captain America picture and the Shield as a companion. Well all my friends got the shield, but I didn't for some reason. It's still locked even though I bought the bundle. I don't know if it's a bug or what but I would like my shield please.
1 vote -
Yawgmoth avatar
Since we finally have Yawgmoth, Thran Physician card with his portrait - why don't WotC make an avatar (strictly sold through in-game store) of him?
1 vote -
steam backup
Steam backup doesn't work properly. Everytime I install an updated backup it still downloads 1,4 GB and it always starts fullscreen preventing me to do anything else thogh I always had the game in windows mode. Fix it.
1 vote -
Paypal or Creditcard Payment bugged
The payment is completly bugged for me. I cant pay via Paypal, because im stuck in "human verification" and it sends me in a loop. If i try paying via credit card it tells me there is a error.
I searched for fixes via internet and im not the only one with this problem. it is there for over 3 years and still not fixed. it´t like you dont want my money1 vote
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