MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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110 results found
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samurai's katana
Samurai's Katana is still showing as a season reward despite Final Fantasy being released several months ago. Probably just needs a flag reset on it.
1 vote -
Store Error
I bought "NEW" Arcade Styles of TMNT 4 card pack for 8000 Gold from store on March 4th. It took my gold and removed it from store BUT I did not get them. I own the physical card of one of them. Either way I do not see this style listed in my library. Please issue my 8000 gold back or fix issue. Thank you. I play on PC and Mobile.
1 vote -
Did Not Receive TMNT Arcade Style Cosmetic - 8000 gold
Paid 8000 gold but TMNT Arcade 4 card cosmetic is not to be found anywhere. I own one of the cards but this cosmetic does not appear.
1 vote -
Missing Cosmetic I Bought - Arcade Style Turtles
For 8000 gold I bought the Arcade style TMNT 4 card set. If you look under MY store you will see I bought it. None of them appear anywhere. I do own one of the cards yet the cosmetic does not appear.
1 vote -
Unclear Gambling Odds - Please Update Your Support Documentation
I appreciate you have the start of a Reward Distribution page:
https://magic.wizards.com/en/mtgarena/drop-rates
Could you republish on The /drop-rate page to include what are the expected odds just of Special Guest (SPG) hits when you open MKM and OTJ packs.
Moving forward, please publish the isolated SPG drop chance. This is to fulfil your legal requirement to disclose the odds of gambling when opening up chance based packs (which can be purchased for money).
1 vote -
Faerie Companion
Since Lorwyn is a very Faerie inspired set could we please have the faerie companions back for a limited time in the store? Even better if you could take an existing one and re-skin it to be a more insect-like Lorwyn Faerie.
1 vote -
Racismo
Ramón#84388
hace 55 minutos
Por favor no cometais el error WOke que esta haciendo caer empresas gigantes como Disney o demas, la carta pradesh gypsies es maravillosa y su dibujo, arte , inigualable. no seais progres y arruineis vuestro juego…. cambiad si quereis algun texto y reeditarlas para motrar vuestra determincion contra el racismo, pero no las elimineis. Eliminarlas es AUN MAS RACISTA! MORE RACIST! thanks. Feliz viernes.Cleanse
Stone-Throwing Devils
Pradesh Gypsies
Jihad
Imprison
Crusade
Comment author
Ramón#84388
hace 53 minutos
It would be nice to release those reissued cards, even with new artwork, but don't take them away.…1 vote -
Wildcard not given when I have four of the cards already
I purchased a mythic pack from Horizon 3. I got a Reef Worm. I had four Reef Worms already. I was not given a wild card or reimbursement for a duplicate card. Please rectify this problem.
1 vote -
Cant get the free black sleeve on my old account
This honestly feels really unfair. I already contacted support and they wouldnt help me
New accounts now get the basic black Arena sleeve just by finishing the tutorial and unlocking all game modes. It’s literally the most simple, default-looking sleeve, yet older players like me can’t get it anymore. I’ve played the game for years, but because my account is old, I’m just locked out of this reward.
The old code doesn’t work anymore, support says it’s expired, and redoing tutorials doesn’t help. So the only people who can get this basic sleeve are brand-new accounts, while long-time players just…
1 vote -
Missing Mystic Pack
Playing on Galaxy Tablet. Just won Alchemy Game. This got me to the next step on the Mastery Track which happend to award me a standard pack. I did not go and open the Standard pack straight away. Wining the game also completed the daily Spells event and tipped my gold over the threshold to buy another pack. So I went to the store an purchased a Mythic Pack. After this I went to the Pack expecting to find two packs and open them. The was only to Basic pack to open, the one from the mastery track. The Mythic…
1 vote
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