MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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133 results found
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Wildcard not given when I have four of the cards already
I purchased a mythic pack from Horizon 3. I got a Reef Worm. I had four Reef Worms already. I was not given a wild card or reimbursement for a duplicate card. Please rectify this problem.
1 vote -
Cant get the free black sleeve on my old account
This honestly feels really unfair. I already contacted support and they wouldnt help me
New accounts now get the basic black Arena sleeve just by finishing the tutorial and unlocking all game modes. It’s literally the most simple, default-looking sleeve, yet older players like me can’t get it anymore. I’ve played the game for years, but because my account is old, I’m just locked out of this reward.
The old code doesn’t work anymore, support says it’s expired, and redoing tutorials doesn’t help. So the only people who can get this basic sleeve are brand-new accounts, while long-time players just…
1 vote -
Unable to purchase anything with money
Any time I try to buy anything that costs money (gems, wildcards, etc), clicking the price to purchase the item causes "Waiting for Server" to appear and it hangs like that and never times out or resolves. Ideally being able to purchase things would be nice, but at the very least, could you make it so the Waiting For Server message times out or has a cancel button or something?
2 votes -
Store non-functional on Mac
Quite a few people have posted about being unable to purchase anything in the store using actual money (as opposed to gems or gold). Still, nothing seems to be happenig on this front, and it's not even in the "Known Issues" list. Really, people, do you not want this program to be monetized at all?
Since my purchase the items related to release of TLA, i have not been able to buy anything with cash. I was not able to purchase gems so I could play TLA sealed. I am on a Mac Book Air OS version Tahoe 26.1, the…
2 votes -
Missing Mystic Pack
Playing on Galaxy Tablet. Just won Alchemy Game. This got me to the next step on the Mastery Track which happend to award me a standard pack. I did not go and open the Standard pack straight away. Wining the game also completed the daily Spells event and tipped my gold over the threshold to buy another pack. So I went to the store an purchased a Mythic Pack. After this I went to the Pack expecting to find two packs and open them. The was only to Basic pack to open, the one from the mastery track. The Mythic…
1 vote -
Unable to purchase Gems
I attempt to purchase gems through the in app purchase, but when it loads the Google play store it says "you already own this" and then restarts the app.
1 vote -
Can't purchase gems on PC
Can't purchase gems on PC. The PayPal option does not work either
1 vote -
Tried opening a tarkir dragonstorm pack I bought on-sale, got an empty alert/pop-up that just said “OK” and pack disappeared.
Title says it all, tried opening a tarkir dragonstorm pack I bought on-sale, got an empty alert/pop-up that just said “OK” and pack disappeared. I should’ve screenshotted it but forgot to, I’m mainly submitting this because the fact I lost the pack and the gold ****** me off.
Running latest version of the app on iOS. Don’t know if the steps to reproduce will be helpful, but just purchase the Tarkir-pack in “Daily Deals” (if you dare), then try to open it.
1 vote -
Store Not Working On mac
Title seems self explanatory.
I play on a 2025 MacBook Air running Sequoia 15.6.1, it runs the game without issue and I've been able to use the Arena shop in the past. Wanted to pick up some wild cards to craft Badgermole Cub and hop on the mono-green bandwagon but attempting to use the shop just leads to a forever state of "Waiting for Server."
I have restarted the game, launcher, computer, and uninstalled/reinstalled. I no longer have any interest in spending the money but the issue persists and was annoying to deal with.
2 votes -
Game crashes on galaxy 24 ultra when opening the store
After the most recent update on galaxy s24 ultra, everytime I try to open the store my game crashes. Im trying to get in to purchase the daily deal (draft token). After a couple of tries I get a message from my phone stating there is a bug.
1 vote -
BLACK SCREEN WITH CURSOR ACROSS ALL DEVICES
game is not working on windows/mac/ios. reinstalling doesn't help - i see login but when I login its black screen again. how can i paly the game that i paid money for?
logs below
graphicsDeviceName NVIDIA GeForce RTX 5080
graphicsDeviceType Direct3D11
graphicsDeviceVendor NVIDIA
graphicsDeviceVersion Direct3D 11.0 [level 11.1]
graphicsMemorySize 15889
graphicsMultiThreaded False
graphicsShaderLevel 50
deviceModel MS-7E62 (Micro-Star International Co., Ltd.)
deviceType Desktop
operatingSystem Windows 11 (10.0.26200) 64bit
operatingSystemFamily Windows
processorCount 16
processorFrequency 4700
processorType AMD Ryzen 7 9800X3D 8-Core Processor
systemMemorySize 63033
maxTextureSize 16384
[0] DETAILED LOGS: DISABLED
[0] Startup Timestamp: 1/27/2026 8:44:25 AM
[0] Loaded embedded metadata
[0] Skipping…1 vote -
Reward distribution article not updated
The reward distribution article hasn't been updated for the newest set.
1 vote -
bought mythic pack and i get a rare wildcard?
WTF is wizard of the coast doing besides using spells to make us spend money on a mythic pack to only get a rare wildcard. Fkn crook ash punks
1 vote -
Crashing in critical moments
Cannot open store, cannot draft on android crashes happens as soon as it loads, need refund!
1 vote -
Store crash
Crash on store open, able to purchase gems but Android crashws common on new update
Crash also occurs when Entering a draft!! Need refund!
1 vote -
My Vault is gone
So my Vault was at something like 132% yesterday. I never redeemed it. Now that Lorwyn Eclipsed has launched I've lost all my progress.
Can you please restore it so I can redeem my wildcards?
1 vote -
bug
I can't buy the pack bundle from the store. I get the attached error message
1 vote -
I can't buy anything
Nothing happens, steam overlay is enabled, have balance, accounts are linked, idk. Hit the button, and I get a purchase noise, but nothing happens. Can't press the change payment hyperlink at the bottom either, just doesn't work.
1 vote -
日替わり
本日の日替わりセールで「尖塔断の運河」を2200コインくらいで購入したつもりでしたが、所持品の中に該当カードがありませんでした。フィルターがない状態でも確認済みです。そもそも購入したものが何なのか追跡する方法もゲーム内なく、対応方法に詰まったため、バグの可能性があるとみています。
1 vote -
Cannot Purchase Items
Windows 11, downloaded though steam. When ever I try to purchase anything it kicks me out and no longer links purchases to steam for payment properly like it did last month. I would like to buy items but nothing is working as intended.
1 vote
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