MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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333 results found
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mythic wildcards not received!
i bought mythic wildcards, my bank charged me for them but I do not see them and I am not able to use them.
Please give me my wildcards or refund the money.
2 votes -
store
It is not possible to purchase items in the store on Macbook Air running Tahoe 26.1, either through Epic Games or through Steam. Would really like to be able to give you my money.
1 vote -
Cannot buy gems in the Arena online store
I have tried multiple times over the past 3 days to buy gems in the Arena online store. Each time, when the purchase button is clicked (so it would normally pull up the external dialogue box to enter payment information), instead the screen grays out and it is stuck on "Waiting for the Server..." with a spinning circle indicator and the app freezes and can't do anything until I quit it. This is happening on the desktop application for MacOS Sequoia 15.6.1.
This problem has been posted by others already, I think, but I'm submitting this as a top-level post…
1 vote -
Mastery Pass Purchase Button Missing Omenpaths
I see no way to purchase the mastery pass for Through the Omenpaths, It is not on the mastery pass screen in the corner where I am used to seeing it, and it is as usual not in the Shop on any tab. How would I purchase the pass to get the extra rewards without at least a shop item for the pass if not the return of the mastery pass button on the mastery pass menu screen.
2 votes -
fleem not received
I did not get the promised fleem cosmetics. I did numerous drafts of OM1 before OCtober 1. Please provide the cosmetics.
2 votes -
dificuldade em comprar gemas
não estou conseguindo comprar gemas, todas as vezes que eu tento comprar um capote que eu já havia comprado ele mostra como se eu já estivesse com aquele produto e não me permite comprar, mesmo não sendo um pacote promocional
1 vote -
Checkout
Unable to log into Paypal through the xsolla store. When I input email and password it just loops me back into the login screen. It registers if my information is incorrect, but on correct entry it just resets. I have tried both login in with password and with one time code.
2025.47.10.8329.1133811
7 votes -
Bought a sepiroth with my mastery orbs and now I can't find him
I bought a sepiroth with my mastery pass orbs and now I can't find him to add him to my deck
3 votes -
Moogle Companion
Please add the Moogle Companion to the store.
It was said before the release of the Final Fantasy set that it was part of a pre-order, so I thought that it could still be bought at release and not exclusively as a pre-order.4 votes -
store
no purchases with $$ can be made in the store on Macbook Air 2025 Tahoe 26.1. neither logged on through Steam nor logged on through Epic Games. please, I would like to give you my money.
1 vote -
store non-functional
Cash purchases can not be made in the store on Macbook Air 2025 running Tahoe 26.1. Please, I want to give you my money.
1 vote -
Premier draft disappeared
Final Fantasy draft ha disappeared? This was on 28th September 2025, I was only 2 losses in the the option to que for a game on that draft has disappeared... Gems gone
2 votes -
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1 vote -
Azula profile picture is super pixelated.
Title self-explanatory. For some reason Fire Lord Azula wizard icon is super low quality.
1 vote -
Store is broken
Can't make purchases in store for cash, either logged on with Epic or with Steam, on Macbook Air 2025 running Tahoe 26.1. Logged on with Steam, click the price, just flicks back to the list of items. Logged on with Epic, sits and spins forever.
1 vote -
KAALIA AVATAR
dude... please
1 vote -
store
Please fix the store bug that prevents any purchase with $$ on Macbook Air running Tahoe version 26.1
1 vote -
Emporium Mastery reward card not received
After spend the orb to buy Qoneus in the Mastery Emprium the card had not been add to my collection and i can’t use it.
1 vote -
Payment Widget doesn't load
When trying to purchase Gems via the Mac app, the app loads a spinner that says connecting to server. It never leaves the page and I need to exit.
1 vote -
Lorwyn: First Light arena rewards
I've bought "Lorwyn: First Light" on the D&D beyond site and i can't receive my card sleeves in mtga...
1 vote
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