MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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199 results found
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Store Not Working On mac
Title seems self explanatory.
I play on a 2025 MacBook Air running Sequoia 15.6.1, it runs the game without issue and I've been able to use the Arena shop in the past. Wanted to pick up some wild cards to craft Badgermole Cub and hop on the mono-green bandwagon but attempting to use the shop just leads to a forever state of "Waiting for Server."
I have restarted the game, launcher, computer, and uninstalled/reinstalled. I no longer have any interest in spending the money but the issue persists and was annoying to deal with.
2 votes -
Game crashes on galaxy 24 ultra when opening the store
After the most recent update on galaxy s24 ultra, everytime I try to open the store my game crashes. Im trying to get in to purchase the daily deal (draft token). After a couple of tries I get a message from my phone stating there is a bug.
1 vote -
BLACK SCREEN WITH CURSOR ACROSS ALL DEVICES
game is not working on windows/mac/ios. reinstalling doesn't help - i see login but when I login its black screen again. how can i paly the game that i paid money for?
logs below
graphicsDeviceName NVIDIA GeForce RTX 5080
graphicsDeviceType Direct3D11
graphicsDeviceVendor NVIDIA
graphicsDeviceVersion Direct3D 11.0 [level 11.1]
graphicsMemorySize 15889
graphicsMultiThreaded False
graphicsShaderLevel 50
deviceModel MS-7E62 (Micro-Star International Co., Ltd.)
deviceType Desktop
operatingSystem Windows 11 (10.0.26200) 64bit
operatingSystemFamily Windows
processorCount 16
processorFrequency 4700
processorType AMD Ryzen 7 9800X3D 8-Core Processor
systemMemorySize 63033
maxTextureSize 16384
[0] DETAILED LOGS: DISABLED
[0] Startup Timestamp: 1/27/2026 8:44:25 AM
[0] Loaded embedded metadata
[0] Skipping…1 vote -
Reward distribution article not updated
The reward distribution article hasn't been updated for the newest set.
1 vote -
cant buy gems
I cant buy gems, the page keeps on 'waiting for server' when I have chosen my gem package, it does not go further to the payment page
20 votes -
bought mythic pack and i get a rare wildcard?
WTF is wizard of the coast doing besides using spells to make us spend money on a mythic pack to only get a rare wildcard. Fkn crook ash punks
1 vote -
Crashing in critical moments
Cannot open store, cannot draft on android crashes happens as soon as it loads, need refund!
1 vote -
Store crash
Crash on store open, able to purchase gems but Android crashws common on new update
Crash also occurs when Entering a draft!! Need refund!
1 vote -
Unable to purchase items in the store
About 99% of the time, I have to reboot Arena to purchase anything from the store. However, today even rebooting Arena and rebooting my Mac computer doesn't work. I would like to get the Avatar Pass Bundle before the offer ends, but I get a "Waiting for Server" error whenever I try to buy it. Thank you.
2 votes -
My Vault is gone
So my Vault was at something like 132% yesterday. I never redeemed it. Now that Lorwyn Eclipsed has launched I've lost all my progress.
Can you please restore it so I can redeem my wildcards?
1 vote -
bug
I can't buy the pack bundle from the store. I get the attached error message
1 vote -
bug
I'm unable to buy the pack bundle from the store. I receive the attached error message
1 vote -
I can't buy anything
Nothing happens, steam overlay is enabled, have balance, accounts are linked, idk. Hit the button, and I get a purchase noise, but nothing happens. Can't press the change payment hyperlink at the bottom either, just doesn't work.
1 vote -
Golden Pack progression
Golden pack progression is not working again... Buying standard legal Pioneer masters packs doesn't count towards golden pack. Pls fix this. It's soo annoying that this thing is happening to me for the second time. WTH wizards
3 votes -
Cannot Purchase Through Store on Mac
Any time I try to purchase anything through the store I get a spinning wheel and a message saying "waiting for server" that never brings me to the payment screen. Have been trying off and on since August and have not been able to purchase anything. Using the Mac version.
28 votes -
日替わり
本日の日替わりセールで「尖塔断の運河」を2200コインくらいで購入したつもりでしたが、所持品の中に該当カードがありませんでした。フィルターがない状態でも確認済みです。そもそも購入したものが何なのか追跡する方法もゲーム内なく、対応方法に詰まったため、バグの可能性があるとみています。
1 vote -
Cannot make purchases windows 11 & Steam
I can no longer purchase items. When I click buy it simply goes back and no longer links to steam for transactions. this happened when you put the pre-orders for the new cards up. So what ever you all did in that patch broke it. And like everybody else could you please give us a way to turn off sparky?
1 vote -
Cannot Purchase Items
Windows 11, downloaded though steam. When ever I try to purchase anything it kicks me out and no longer links purchases to steam for payment properly like it did last month. I would like to buy items but nothing is working as intended.
1 vote -
Pre-order Mastery Pass
You took away the option to purchase the mastery pass via pre-order. Your reasoning was that it didn’t “feel good” or whatever that was… Well, I can’t imagine I’m the only one, but that was about all I was willing to pay for digital cards. I buy plenty of paper magic, but unless that option is returned, you won’t be getting any more money for your digital product from me. Took away a nice budget friendly option, and replaced it with a $50 nothing sandwich. This feels like being greedy and keeping a hand with one land because you had…
1 vote -
Arena Gem Purchase
Attempting to purchase gems results in endless "waiting for the server"
1 vote
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