MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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241 results found
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Jump-in
I've had a problem with the Jump-In event for about a year now, and customer service hasn't been able to fix it. The event gets stuck on the theme selection screen, and when I choose the second package, it redirects me to the home screen. I play on both PC and Android, and I've reinstalled it several times on different devices, so it's not an installation issue.
2 votes -
On the play on the draw
There is no reason I should be on the draw every single game of a draft. Half the players in the pool were on the play in the last game they played. Your match making should be able to account for this to reduce variance.
2 votes -
Color challenge freeze
In the color challenge event. Viewing the selected deck and then hitting the back button causes a hang on the “waiting for server” screen. The only solution is to force quit and restart the app. This happens consistently with every color deck. Leaving the page by selecting from the menu in the top bar however does not cause a hang. Only the back button.
Playing on an iPad Pro on version 2026.57.20.4110.1247675.
2 votes -
Tired of Historic Brawl matchmaking
Dear WOTC,
I'm really tired of the matchmaking in Historic Brawl. Out of the last 30 games I have played using Glarb, Calamity's Augur as my commander, I have been matched about 15 times against Ajani, Nacatl Pariah, 5 against Nashi, Illusion Gadgeteer, 5 against Rusko and 5 against Tamiyo, Inquisitive Student. All of those "commanders" are banned as commander in Duel Commander and or are Alchemy Garbage. If you aren't going to actually maintain a healthy ban list for the format and separate alchemy from it, I'm quitting it completely. Most of the time I end up rolling my…
2 votes -
Pick 2 Draft TMNT only let me play 2 of 3 games
After completing my second game in the Pick 2 Draft for TMNT, it didn't let me play the 3rd game. Only option was to pay and start a new draft! I did get a reward, but it could have been a better reward if I won my 3rd game.
2 votes -
Midweek Magic Achievement Stuck
The Midweek Magic Achievement is stuck at 48/52.
Last week I checked between games and it was not moving up. I thought maybe once the event is over all 3 will be counted at once but no.
This week, I've checked prior to the games, did my 3 Standard Pauper wins and it's still stuck at 48/52.
2 votes -
Unable to perform game actions in pick two turtles draft
I cracked a mutagen token to put a counter on a creature and the game froze up causing me to time out of pick two draft
2 votes -
Pick two cards TMNT DRAFT event
I was creating my deck for the event when it suddenly promoted that deck craeation failed. It kicked me out and had to work my way back to that event but when I tried again the same error happened. I opted to exit the app and restart again. When I logged back in it appeared as if my game ended. Because it was requiring me for gold or diamonds to play. I haven’t even built and played the deck I drafted. I lost 1 draft token because of this.
2 votes -
Android client not rendering text
I bought a premier draft, and could not read types or stat lines. The draft was unplayable. I've waited for an update so i could try the mystery deck i built, but that doesn't seem to be coming
2 votes -
bug na gameplay de um draft
estava jogando um draft, e logo no inicio da partida, no primeiro turno do meu oponente que era o primeiro a jogar, uma carta do meu deck foi para o grave, sem nem ter começado o jogo, e durante o turno do oponente. ele passou o turno, eu baixei minha primeira land, e quando passei o turno para o mesmo, uma carta foi descartada da minha mao (???), eu tinha 7 na mão neste momento, nao tinha usado nenhuma magica nem nada. como se não bastasse, após isso, não consegui conceder a partida, tive que fechar o programa direto. Perdi…
2 votes -
Powered Cube Draft Freezing
I spent a draft token to enter the Power Cube Draft and played a few turns. I tried to sacrifice a food token and I thought it was my opponents turn to cast an instant and the timing rope appeared. I thought it was my opponent taking time to disrupt my life gain but it froze. I exited out of the app and when I came back in it registered my game as a loss. I thought no problem I'll just start another match and then it happened again. This time i cast a sorcery and in response my opponent…
2 votes -
Two quick draft games with Lorwyn Eclipse crashed.
I was in the fourth game of the Lorwyn Eclipse quick draft when the game froze. I couldn't make any plays, I tried to restart the game but my time had run out. The same thing happened in the fifth game. In the following games everything went well.
2 votes -
Arena Limited Championship Bug
One of my records in Arena limited championship should have only one loss but it registered as two.
2 votes -
Problem during premier draft
Dear Wizard support,
I was in turn three of my game not able to play any cards. I needed to shoot the client down and restart but I was not quick enough and lost a turn. In the end I lost the game due to this. Please refund my 1500 gems for premier draft. I have attached logs.
2 votes -
Predatory practices from Wizards of the Coast
the past year, I've felt Arena has become more predatory in its practices. A lot of events cost a lot more for no good reason and physical products are being offered as rewards for extremely expensive events. These events are similar to sealed and draft but made harder to win the prize artificially (usually by reducing the number of losses you're allowed from three to two). A lot of the time, they don't give you anything even if you win some of the games. It's dangerous and it's exploiting people, especially with it's limited time access.
2 votes -
Bug: Edits to deck weren't there on starting next match in sealed event
In the Arena Direct Lorwyn Ecliped play booster box sealed event, I made a change to my deck after the second game, swapping out Glen Elendra's Answer for a Gallant Fowlknight. I clicked done and went into my next match, but I noticed these strange things about the next match:
- It had a different background and different music to the normal Lorwyn Eclipsed match arena
- My deck changes hadn't been applied, so I was stuck in that match with the old version of my deck (which I noticed immediately because the Glen Elendra's Answer that I'd subbed out was in…
2 votes -
skewed match making
In paper drafting you have a pool of cards and only one or two players can draft the archetype because of limited resources. So if in Lorwyn you make an elemental deck you would expect to be one of two players in that archetype. You should be playing other archetypes. I just played 3 elemental decks in a row against my elemental deck. And we all had good cards. That scenario wouldn't happen in a paper magic setting.
I also feel that this constantly happens. You play your own archetype when you should be playing against other
2 votes -
Mystical Tutor Bug
Last night I had a strange occurrence in an Arena Powered Cube game.
During the end step of my opponent's 2nd turn, I resolved a Mystical Tutor and put Time Walk on top of my deck. When my 3rd turn started, the Time Walk went to the graveyard and I drew a new card, despite neither player having done anything. I've outlined the steps of what occurred below in Reproduction Steps.
My T1: Land, pass.
Opp T1: Land, pass.
My T2: Land, pass. (holding up Mystical Tutor).
Opp T2: Land, pass. During end step, I cast Mystical Tutor, and put…2 votes -
Standard Event Prizes
Look I'm not here to **. I'm not looking for a refund and I know I'm bad. But the rewards for the constructed standard event. Both best of one and best of three are **** dogshit. Respectfully. I had 10K gold. I had really good deck imo. Thought why not give a try. I got both magic'ed and **** on at the same time so bad. Went 0-3. Spent 2500 Gold (2 & a half packs equivalent) Got back, wait for it . . . . . . 25 Gems. **** that ****. But I thought ah, bad…
2 votes -
Game froze during draft
Same as other. Game completely stopped working, couldn't do anything and lost. During a premier draft.
2 votes
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