MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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128 results found
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Wildcard purchase error
When attempting to purchase the 4x rare wildcard I get an error and a duplicate transaction message.
3 votes -
Note able to purchase daily deal
Purchased 4 out of the 5 John Avon Lands from the daily deals. The island disappeared from purchasable items and I'm not able to buy it. I would like to be able to buy that one
3 votes -
Mastery pass bundle.
I always preordered the $15 bundle as well as the $50 packs bundle. I loved that I was able to save the $5 by preordering and getting some bonuses for it. Now I have to purchase $20 worth of gems to get just the mastery pass. I'm very sad by this change, as having the mastery pass gave me a goal to hit and a reason to log in and play every day. I don't want to encourage WOTC to keep making things more expensive and taking perks away at the same time. So for the first time in YEARS…
3 votes -
Play Bundle Pricing
I was surprised to see the Play Bundle for Lorwyn Eclipsed is now at $49.99 and includes a few more items, rather than the previous $24.99 price. This now makes the bundle out of a price range that I would be able to afford. Please bring back a lower cost option that still includes the draft or sealed tokens!
3 votes -
store is not working
Store is not currently working for me
3 votes -
store crash
Crash when Entering Store - the screen for the store never opens, the game just crashes and closes. Can't make any purchases.
3 votes -
Won't let me buy more Rare Wild Cards; Says "You already own this product."
I tried to purchase four rare wildcards to finish my deck and it won't let me. I had an incident recently where I tried to order some Rares and it said it couldn't, but then triplicated my purchase, charging me three times the amount yet giving me only four wilds. Fortunately I got the issue resolved but now I'm having this one.
3 votes -
I am currently unable to purchase packs
For the past week I have been unable to purchase packs from the store. When I load the “get packs” tab of the store the tab is empty, except for the option to select which set I would be purchasing packs from. No matter which set I select no option to purchase packs is displayed.
2 votes -
Appa companion purchase failed
In the arena mobile store, using and iPhone, I purchased the Appa companion for 3000 gold pieces. The gold pieces were taken from my account. But when I when to use Appa as one of my companions it showed locked.
I went back to the store but it showed I already purchased it and could not purchase again.
2 votes -
4X Rare Wildcard
4X Rare Wildcard Bundle Purchase Error. Attempting to purchase Rare Wildcards causes the following error: "Error. you already own this item. Store Error. Store Purchase Failed Duplicate Transaction"
2 votes -
10 mythic packs
I purchased a mythic rare 10 pack and and didn't get a gold pack with it and this isn't the first time either
2 votes -
I p
Purchased the Leonardo sleeves from the Mastery pass, but haven't received them nor are they showing up in my sleeve list as usable.
2 votes -
Beyond Playset
I cracked some EOE packs and it included a Gene Pollinator but I know with 100% certainty that I already had a playset because I thought it was weird that when I cracked packs last week I cracked 3 more when I thought I already had at least 2. This makes we question the accuracy of the wildcards.
2 votes -
Eroding Revenue and Player Confidence in MTGA
I bought into some aspects of MTGA with the hopes the client would improve; being an early adopter in summer 2020.
It is disappointing when developer debt appears to be mounting. That WotC should hire more developers and/or decrease set releases to give the current time more time to work on updates (namely testing updates).
What is a larger slap in the face is how the economy is being eroded. If you spent money (USD) on packs (and by extension using that to also to craft certain cards), then to find your crafted cards has been shifted in rarity in…
2 votes -
Golden Pack Progression
2/13/2026 - Golden pack progression is not recognizing Lorwyn Eclipsed Mythic pack purchases. Tested out with regular pack purchase and that's being recorded.
2 votes -
Rare wild card in mythic pack
Since you release mythic packs on your game this bug exist. It has been YEARS and you have not fixed that bug. If we buy a MYTHIC PACK, we are not supposed to get a rare wildcard.
This happened again today on a Lorwyn mythic pack. I am on android but seen the post below that bug is generalized.What are you waiting for to fix the bug ?
2 votes -
The store is freezing up
In the latest Android update, opening the store lags and freezes the game while loading the product images. The client must be restarted to recover.
2 votes -
Re-add Limited Time-only sleeves to Store (Ice Age, Weathered/Old School Magic Anniversary sleeves)
I missed the opportunities to purchase the weathered/"old school" magic anniversary sleeves (maybe only offered twice?), and the recent Ice Age sleeves added as an extra bonus for the winter anniversary sale (but not advertised). I would LOVE to purchase these old school-themed sleeves and it definitely feels bad to have missed these VERY LIMITED opportunities.
Unless I missed an Arena news post, the Ice Age sleeves were an extra random item during the winter sale. I took time off from Arena to send more time with family and take a break from Magic during this period. For the "weathered"…
2 votes -
Mastery Reward is EOE Packs instead of Lorwyn Packs!
Paid Tier of the Mastery Pass keeps giving Edge of Eternity Boosters instead of Lorwyn Booster (lvl 15) ??!?!?!?!? Why???
2 votes -
Missing sleeves after purchasing Lorwyn Eclipsed mastery pass
Good evening,
I'm sending you this message because a few days ago I bought the Lorwyn Eclipsed season pass, but I haven't received the sleeves you said you would send to the inbox of those users who purchased it. I hope you can help me. Thanks for your dedication and time.
Best regards,
Miguel2 votes
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