MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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9210 results found
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Unable to join event on White Challenge V
Unable to join event on White Challenge V
9 votes -
Game frozen on Android
Game freezes sometimes during gameplay, it started happening after kamigawa release, im on Android with Samsung galaxy s20+. Only way to fix is to kill The app and re-open it.
8 votes -
Sparky crashes since this morning
Sparky crashes ... It freezes 1/2 the time when it begin to think with the "hmmm" in the bubble ... Conceding is the only way out of the game ... My precious Sparky stats ... hehehe .... THX
22 votes -
Duplicate Protection BUG when opening packs in 2022
It seems there's a problem with Duplicate Protection when opening packs in 2022.
I opened some packs from different sets, and ended with opening a few Kaldheim packs.
When I opened the final Kaldheim pack I got 20 Gems according to the Arena GUI and the message I had all Rares for the set, but this is not true as I have NOT got 4 copies of all Kaldheim Rares!
It made me stop opening any remaining packs...
The problem occurred between 3/6/2022 10:30 CET and 3/6/2022 10:37 CET.
I have attatched my Arena log file.
Can you please let…
5 votes -
Game is Crashing
Game is crashing when I try to change my deck before a game. When I try to choose a deck the game is just crashing. It's not happening for all the decks, there are 2 decks 'red and black' and 'blue and black'. When move my mouse over these two decks the game is just freezing and then turns off.(PC)
7 votes -
Add people to friends with whom you recently played with
It would be nice to add people to friends and interact more with people with whom we play. Otherwise it feels onesided and quite lonely. I know you can go to discord groups but having an option to rewatch your last match and play again with the person of similar or higher skill.
8 votes -
Not receiving Gold rewards
Today I have been not receiving gold rewards from daily wins and from Cube Draft wins.
10 votes -
Premier Draft not counting win
Greetings, Lords of Waterdeep!
I'm playing the game on a macOS device. Earlier today I started a Forgotten Realms Premier Draft and won my first game (opponent conceded). Afterwards, the progress bar thingy that counts wins did not progress to "1 win" and instead stayed at 0. I thought this might've merely been a display bug and closed the game at that point.
A few hours later I reopened the game and continued the draft, playing a second game. Beforehand I noticed the incorrect win count was still displayed. After luckily winning this game too, the count correctly advanced by…27 votes -
Direct Challenge and Friend Challenge bugged
The only way to challenge friends is via Direct Challenge and you both have to issue a challenge and know each other's name. Clicking on the Silhouette in the lower left hand corner and issuing a challenge don't work anymore and hasn't since the last two updates. I have tested this on both desktop computer and mobile phone.
60 votes -
Mobile Graphics Options
The graphics for the PC are great, but on the mobile devices, they seem to be a little too intense. It would be great too see options to lower the graphics of the game either in specific areas or in general on the mobile platform. My phone gets very hot running the game, and the lag makes it extremely frustrating. Lag is persistent, every game, and probably doubles the time of my turns. Please turn down our 6 create options for graphics!
10 votes -
Infinite Loop
Was about to win a match when my opponent used Marauding Blight-Priest + Exquisite Blood to exploit a loop where if I lose a life the opponent gains a life, but if the opponent gains life then I lose life and so on. Opponent was at 6 life and I had over 20 but I still lost because of the loop. Also, while the loop was in process I was unable to concede, so I had to just sit and watch as I lost life one at a time.
10 votes -
Unable to join Premier Draft
Put 1500 gems on premier draft and when trying to join queue i get "network error: unable to join event".
Please fix or refund or fix and refund!
7 votes -
Loss registered without a match played
During arena decathlon event 3 I hit cancel to stop queueing and the event registered a loss. As a result I did not get to play the full number of matches allotted to me. I would like a refund of the 2k gold entry fee.
12 votes -
Game randomly skips turn?
I was playing a game on PC. On one turn, I blocked one of their creatures then countered a spell during their main phase. Immediately after, the game skipped to the start of their next turn, allowing them to attack and win the game. None of my lands had untapped, so it seemingly completely skipped my entire turn. They had also not cast any spells allowing them a second turn. Does anyone know why this could happen?
11 votes -
Please add (and document it somewhere) possibility to have translations to other languages
I have created an app that allowed to translate the client prior to version 2021.9.0.3880.888241. Unfortunately that version has more rigorous checksum checks and Arena is rendered unusable in the process. Modified files are deleted but original ones are not being downloaded.
My project mtgpopolsku.pl was used by many players that don't know any of available languages. My voluntary (and completely free) work was beneficial to you and I even have permission to do so.
Please add a way to translate the interface and card database and to add new language to drop-down menu in settings.
20 votes -
Stifle should maintain priority
I just lost to my own pact of negation trigger while I had stifle in my hand and the mana to use it. This shouldn't happen; please program stifle to maintain full control priority when a trigger goes on the stack. Immediately after I cast pact of negation I pressed ctrl and shift but my opponent had clicked pass turn and in that moment the game did not process my full control and instead ended the game in defeat.
5 votes -
Black screen
Android mobile device. App opens only to black screen. Turned phone off and back on, didn't work. Uninstalled and reinstalled app, didn't work. Maintenance performed on 01/27/2022 and game hasn't worked since.
8 votes -
Game froze
On my opponent's priority, everything froze. I could still look at cards/graveyards, sound effects and animations were still there, but the game did not continue. And there was no rope/timer. I waited for 5 minutes to see if anything would happen and nothing did. The only thing I could do to leave the game was "concede" but even that did not seem to work. I had to re-boot the client. But when re-logged it had registered me with a loss, though I was winning at the time.
7 votes -
I can´t instal mtg arena
I can´t instal mtg arena passed 13/03/2020
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UTC_Log - 06-26-2020 02.32.51.log 163 KB -
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845 votes -
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daily challenge progress
Daily challenges are no longer tracking progress in ranked constructed.
14 votes
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