MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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9212 results found
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freezing
sick to death of Arena freezing on me, having to ctrl alt del then the game restarting with me losing a turn. It is happening twice daily before I decide I have had enough and stop playing. You need to get your act together MTGA is ceasing to be an enjoyable play experience.
11 votes -
draft freeze
Draft freeze during pack selection, miss 5/6 picks, had to restart the client. Manage to get some good cards but was not cool, I was drafting like a god!
No connectivity issues. Please verify. Draft are expensive for this to happen. Thanks!5 votes -
March of Reckless Joy Bugged
The cards exiled by March of Reckless Joy are not playable on the next turn but only on the turn cast, contrary to the card text.
8 votes -
Sparky crashes since this morning
Sparky crashes ... It freezes when it begin to think with the "hmmm" in the buble ...
23 votes -
16 lands in a row
72 cards, 29 lands. Drawing 16 lands in a row and nothing else should never happen in a shuffled deck.
10 votes -
Update Historic Brawl Ban List
The current Ban List does not include Ugin, The Spirit Dragin, but he is banned in historic Brawl. Please update the ban lists on the site.
5 votes -
Your game is full of hackers and modders
I’ve said it before I’ll say it again. This game is minimizable and crossplatform meaning people who are playing on pc or phones are using third party apps. No one can prove it and only you can I’m not putting a single cent into this game until it’s fixed. In reality which this is no one is allowed to cheat. So why am I being dealt this problem on a daily basis? In tournaments they would be banned for life for committing to those actions, mind you in reality people do cheat but that is the circumstances they’d be dealt…
23 votes -
Wildcards
I was opening some packs from Innistrad vow and midnight hunt. i opened 6 packs each and earned 2 mythic wildcards and 2 rare wildcards and they didnt accurately post to my wildcard. attached is the log of what occured. since there is no other way to obtain wildcards other than buying packs I would like to actually receive the wild cards i earned, most especially the rares and mythics
8 votes -
emotes
Emotes not work, and i pay for that!
11 votes -
Can’t submit bug report
Try to submit a bug report.
iOS
See screenshot.
To be able to submit a bug report.
17 votes -
No Mastery pass rewards
I haven't been receiving the Mastery pass rewards since the last update, at the very least I have gone up 3 stages in the mastery pass (+80) but I don't receive any of the cards
2021.8.0.950.884923
28 votes -
waiting for server
game loads and then stays stuck with a black screen saying "Waiting for server". Its been happening for the last two days. a friend has the same issue for a week now..
My internet and laptop are fine; this is an issue with arena..
Please help
301 votes -
Missing cards after purchase
After purchase of a card in the daily deal section, I purchased another card without clicking “claim”. Neither purchase found it’s way to my account, but the costs were incurred by my account. This has happened on 3 occasions.
7 votes -
unable to login
Message: Unable to login: authentication failed. Attach failed to drop other attach. Timeout.
Both on pc and on phone.10 votes -
Disable enemy card hovering
Do you approve of the annoyance caused by an opponent constantly swirling there mouse over cards and highlighting / flashing / whatever you call it?
The feature has no value in the game.
Please add a switch to DISABLE MOUSE OVER FUNCTION that causes card animation.33 votes -
プレミアドラフトでピックができなくなりました。
プレミアドラフトでピック操作中にピックができなくなりました。
1,500ジェムの補償請求をします。8 votes -
Emotes unequipping
Every time Arena crashes (which is often because it's an unstable mess) it unequips all my emotes. Either fix this, or reimburse me the paid for emotes as they are essentially a faulty product.
12 votes -
BO3 rank point bugged
In Rank Constructed BO3.
The opponent disconnected in the first game and I won the match.
However, the rank point did not increase by two, only by one.20 votes -
Exchange wildcard for wildcard
Would be nice if we can exchange 5 wildcard for 1 greater wildcard (5 common for 1 uncommon, 5 uncommon for 1 rare, 5 rare for 1 mythic).
And the opposite would be nice too! (1 mythic for 2 rare, 1 rare for 2 uncommon, 1 uncommon for 2 common).
7 votes -
Slow loading
Slow Load, stuck on "Loading Initial Scene". I'm on a 2021 Mac Mini, SSD, and yet it takes minutes to load. It really shouldn't be this slow.
7 votes
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