MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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9156 results found
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Timer
Timer for all games.
The college event doesn't seem to have a turn timer. My opponent has been sitting there for over 10 minutes without making a move. If there is a timer, it is clearly not functioning lol.
12 votes -
stalling
Every few matches I encounter a player that will wait until the very last second on the clock every turn before clicking continue, never resolve cards until it times out, and drag the game on for as long as possible for no reason whatsoever. This is obviously an issue that needs to be addressed. Please program in functionality to take an average/total of overall 'stall time' spent. If it is extremely high ask the opponent after the duel if it appeared the player was purposefully stalling the game for no reason, word it how you want. If the said player…
11 votes -
Block function
Sometimes, players display conduct that makes me just not want to play against them any more. I'd like the ability to block players so that the matching algorithm won't put me against them.
I understand that ranked play can't really accommodate that, but I can't think of any reason this shouldn't be allowed in the unranked queue. (Looking at you, opponents who stall with every last second.)
9 votes -
Shadrix Silverquill choose two option
When trying to choose two for Shadrix Silverquill abilities, the option to add +1+1 counters cannot be selected. If you timeout it will sometimes select.
9 votes -
Sound not working
I have been playing arena on iOS since lunch without issue but just yesterday my sound completely stopped working in the app and I have no idea why. I have restarted my phone and I have read that others who have had this same issue have had little to no luck even when deleting And reinstalling the app. I tend to rely on the sound for certain cues so this is essentially unplayable for me now. I will try reinstalling the app but if that does not work what is the next step?? It is not my phone because my…
15 votes -
I stopped getting gold and exp after winning matches
Ive won my last 4 matches doing the play option like ive done numerous times before. Now though after i win im notting vetting gold or exp. My game name is Irahex Ravenwood
9 votes -
Brawl Matchmaking Bug/Rigged
I played against 6 Esika decks in a drow when i played my Magda deck, always on the draw.
this is so ********.
i get that there needs to be some matchmaking for fair matches but this is so frustrating to me. doesnt even matter who won or lost. u cant tell me this is ok and a "fun" experience. there are tons of brawl decks and i play against the same one 6 times in a row?????
same when i play my tibals standard deck- 50% mirror matches. but thast another topic.
i dont wanna play like this at…19 votes -
need hand smoothing explained
having read quite a bit about your hand smoothing algorithm, I feel that I must not understand it. Can you please explain exactly what it is and what it's supposed to do because everything I've read seems to be in conflict with what actually happens during a game , so I figure there must be something I'm missing.
6 votes -
couldnt exert glorybringer
pc. i played a glorybringer, went to attack, and it never gave me the option to exert it so i could kill my opponents bomat courier.
12 votes -
Unable to cast spells
I was unable to cast spells that i had plenty of mana to cast, he had played terror of the peaks and when my turn came i tried to cast Lullmage's Domination to gain control of the terror of the peaks, he had 15 cards in his graveyard which reduces the casting cost of lullmage's domination by 3 colorless mana so to take terrror of the peaks i needed to have 3 blue mana plus 2 due to the casting cost reduction when i cast it and chose that X=5 i clicked auto pay and it told me i had…
33 votes -
Game Rigged ???
I have in my Deck 2 cards of a monster, During play I draw one of them and get to put it in my graveyard. Then, 2 turns after, I scry my deck , see that second same monster card and decide to put it at the bottom of my deck. 2 turns after that, I draw a card and it s that same monster, meaning like I have a third card of that monster but only have 2 in my entire deck. That game is rigged as *&^#$#. And that happened more than once.
19 votes -
deathtouch
Player A had a green 4/4 with deathtouch. Player B had a 5/5 with protection from green. Player B blocked the deathtouch creature, and both creatures died
8 votes -
対戦が開始されない
プレミアドラフトにて、マッチング中画面から一切進まず、再起動したら負け扱いになっていました。
それが2回連続です。
参加費を返してください。6 votes -
Wizards needs a better support model
For a game this big, Wizards should have a much more robust DevOps and support strategy. Many of us spend big dollars for a satisfying user experience and it seems like the level of sustainment is sub-par. It feels like they have a localized team, versus a "follow the sun" distributed model that can rapidly react and remediate issues.
5 votes -
land won't tap
the land farthest on the left of my screen wouldnt tap. and autotap wouldn't let me tap it either. i tried to play a 5 drop and i had 5 lands, but it wouldn't highlight the farthest land on the left to tap it for mana. i lost because i couldn't play my spell. i lost literally on my opponents turn because i couldn't play my creature spell
75 votes -
Black screen waiting to connect to server
After logging in screen is waiting to connect to server. Never happens. Uninstalled, restart iPhone with up to date iOS and magic arena update. Was like this from day 2 of iOS until a week in, had two days where I could play and back to black screen
13 votes -
Missing third daily quest
Hi, I play on android and for a couple of days I only get two daily quests and a weekly one. The third daily quest slot is always waiting for a new quest, even though the timer is at 00:00 see screenshot attached.
Please also note that the game crashes really often on android i.e. every 2nd/3d game.
Best,
Udo8 votes -
Opponent 100% tapped out but cast Reject
My opponent was completely tapped out, no mana available, but somehow cast the spell Reject when I cast a creature on my turn.
5 votes -
iPadOS app performance
Hello! I’ve started playing Magic Arena on iOS and iPadOS and love the new availability. However, the iPadOS app seems to lag behind in terms of performance, which surprises me. On my iPhone 12 Pro Max, the performance of the Arena app is great, with close to 60 FPS performance and few frame drops or awkward moments.
The iPadOS version however, falls behind. On my 2018 iPad Pro (arguably a better machine than my phone) the app plays in 30 or fewer FPS, scrolling horizontally through a large battlefield has issues, selecting lands from a stack is frustrating, and the…
13 votes -
Game locks when opponent concedes at ranked
Game locks when opponent concedes at ranked.
- The game does not disconect.
- User menu cannot be acces by ESC key. The only way to quit is by closing the game in windows.
- Cards animation and graphics engine still working.Not the first time that happen. Player concedes inmediatly after played card animation finish.
Always with odd names players. In this case: USBSoundDevice
I think that "Raal, Izzet Viceroy" triggers it... Hard to say if it is a bug or a hack. I was playing murderous raider on him. Or maybe rage quiters are broking the…-
Color Wheel Bug.mp4 9795 KB -
UTC_Log - 01-13-2021 14.41.46.log 223 KB -
MTGA log- Softlocked Conceed.png 183 KB -
Softlocked Conseeded.png 3404 KB -
MTGA log- Softlocked Conceed.png 183 KB -
Softlocked Conseeded.png 3404 KB -
frozen screen.png 3092 KB -
Clipboard04.jpg 509 KB -
Log20201028_130836.log 1839 KB -
Log20200927_224525.log 20 KB -
Capture.PNG 4849 KB -
MTGA 2020-08-25 17-29-17.mp4 40067 KB -
mtgafrozengame.png 4511 KB -
Bug Arena.png 2176 KB -
Log20200518_092726.log 163 KB -
Log20200502_170656.log 11 KB -
Desktop Screenshot 2020.05.02 - 17.05.45.33.png 3386 KB
284 votes -
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