MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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24367 results found
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Normal play queue is affecting my constructed rank
Since ZNR released i've been trying out new deck ideas in the normal play queue.
For some reason after every match, win or lose my constructed ranking is being affected.
I don't want to keep losing rank because i'm trying new ideas in a queue that shouldnt be ranked.......16 votes -
Player Draft Token Missing
I saved a player draft token from the previous mastery pass to use when this new Zendikar set came out. When I was finally able to log in today, I noticed there was another player draft token in the shop, so I bought that. However, the little icon at the top of the screen says I only have one player draft token.
Is this a visual bug, or was my old player draft token removed during the recent update? Please help!
126 votes -
Constructed Rank Affected by non-constructed play after switching from "standard ranked" to "play"
It happens for me when I play in a standard match, and then switch to regular play afterwords. If I close out and go straight to play it doesn't affect my constructed rating.
To replicate, play a "standard ranked" match
switch to "play"Work around is to close program and log back in.
17 votes -
"Your Go" no longer among chat options
Helpful to remind opponent to PLAY F!CKING FASTER!!!
3 votes -
timer
My Nissa of Shadowed thoughts bugged when targeting a land. It wouldn't allow me to target anything but did again after my timer ran out. After I successfully untapped a land the games times stopped working. It kept giving me priority when it shouldn't and my opponents timer wouldn't work. The game completely froze after playing a land off scale the heights. eventually my timer ran out.
10 votes -
Crash During Draft
My Arena crashed during a draft. When I hit "reconnect," it stuck on the "An asset error occurred during your last play session. Validating asset file to ensure stability, this may take a while." It is stuck at 10% and will not move.
5 votes -
Decks disappeared, can't import or build new decks
After the update and hot fixes yesterday, all of my decks disappeared. I can't use the big + button to create a new deck, and I can't import a deck either. Clicking on any button on the Decks screen does nothing except Collection, which does show up properly.
Also if I try to "Add to decks" for a draft deck, that doesn't do it either, the deck doesn't show up in Decks. My wife's and son's accounts signing into the same client on the same computer do not have the same problem.
Please help! I can't play any constructed or…
39 votes -
Moraug's Landfall Trigger does not successfully trigger
Just lost a game I should have won because Moraug's trigger didn't go off properly. I casted him, played a land and moved to combat but didn't receive my extra combat phase or buffs.
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34 votes -
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Could not Block with Allowed Blocker - Cost me Game
I ended up losing a draft because I had a creature that I could not assign as a blocker, even though it was free to do so. I have the log captured, and the screenshot of it showing up as available to block.
I checked to see if there was some kind of spell cast that forced me not to block - nope - it just wouldn't let me select it as a blocker.
It ended up costing me the draft game, which is really frustrating.
2 votes -
ランクアップしない
リミテッドで勝利してもランクが上がらない
勝利時にプラチナ4の3ステップ目から２ステップ目にダウンする
エフェクトが繰り返される5 votes -
Lost a step on my Constructed Rank after a victory
Won a match BO3 at 6:50a PT 9/18/20 at Gold Tier 3 and instead of gaining any steps in my tier, I lost a step after a victory.
135 votes -
Card bug : Valakut exploration don't deal the usual damage if the exiled card is a land
I play Valakut exploration, my opponent either .
I use landfall, the card remmoved from the game was an island, at the end of my turn, the island don't damage my opponent.
He du the same, get a spell and do the damage .3 votes -
Impossible to play in second main phase
During my sealed, after my combat phase, it was impossible for me to cast a spell. And the game was stopped on my phase. I was forced to exit the game. Fortunatly I don't lose the game (was at 4W/2L) but I don't win it even if I was very closed of the win.
3 votes -
brazen borrower
Brazen Borrower could not target glorious anthem in a standard match. My opponent had some tokens, Basri Ket, Hushbringer out. I couldn't bounce the anthem and I lost the match because of it.
5 votes -
Win or Lose my rank goes down.
after the latest update my rank goes down win or lose in ranked play. and in unranked play it does the same thing i lose rank
36 votes -
I keep losing rank in unranked play. Whenever i win or lose
After the last update I keep losing rank in unranked play. Whenever i win or lose
47 votes -
Asset error during matchmaking in ZNR Premier Draft
When attempting to get a match during a ZNR Premier Draft an asset error occurred that took a long time to rectify with a asset check by the time that was done I had received a game loss.
I am very excited about this new set and since my lgs went out of business I only have MTGA to play it and I am very disappointed that the client has mad it so that I can't play stably but I do have this log9 votes -
Asset error occured during your last play session. Validating asset files to ensure stability
MTGA crashed during a Premier Draft game, then this message appeared. Once MTGA loaded, the game was lost.
26 votes -
juego partidas "No Clasificatorias" y gane o pierda la partida baja mi clasificacion
jugue un par de partidas clasificatorias normalmente y cuando quise jugar en partidas sin clasificar....
juego una partida "No Clasificatorias" que perdí y me bajo clasificación y luego jugué otra que gane y también bajo mi clasificación
es un doble error primero que el juego considera que estoy jugando clasificatorio (cuando me asegure de estar jugando en no clasificatorio, ademas que los nombres de los jugadores salen si la imagen de su respectiva clasificacion) y tambien esta filtrando mal los resultado de los match5 votes -
After a victory, I lost a bar in my rank standings instead of gaining one.
The person I played against conceded the match and it said victory but I still lost a bar in my rank progression.
36 votes
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