MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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24705 results found
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Pairing system
Why am I (a newbie that just started playing) being matched up consistently with people whose decks are all Mythic, Rares and Uncommons??? This isn't enjoyable to play when you get stomped every single time against the decks that you've just unlocked from completing a daily quest :(
3 votes -
I was wondering why we do not get daily wins when doing direct challenges? I mean we are playing an actual game so shouldn't we get rewarded
I was wondering why we do not get daily wins when doing direct challenges? I mean we are playing an actual game so shouldn't we get rewarded not punished by playing those kind of games? I missed out on my 15 daily wins from yesterday because one of my friends asked to play me in direct challenges and I thought it would have counted towards daily wins. I mean it counts towards your regular dailies but not the wins? That makes no sense. I mean obviously we won't gain rank or lose rank but still we get daily wins in…
4 votes -
Convert gems to reals
Could you please see the possibility of converting gems for real to Brazil? Many players complain about not spending more on the game because the payment is in dollars, including me. Take the example of several foreign companies that have electronic games here and none of them sell their electronic coins in dollars. Please see this possibility. We have a very faithful community to the game and the lack of visibility here leaves us discouraged.
1 vote -
mid-match crash, error and match loss
During the very first match of an Eldraine draft the game crashed and shut. I tried to return as fast as I could, but upon opening mtg arena again, I was met with the weird screen I am sending attached. The screen was still and did not allow any actions. I waited a little longer and since it was frozen, I closed the program once again, but when I returned my timeouts had run out and I got a match loss. So I would like to request a refund for this draft, as well as the return of the rank…
1 vote -
Moraug - Extra combat doesn't occur
1- Give us the steps to reproduce the bug
Start a battle with Moraug, Fury of Akoum.
When he is in play, play more than a single land (Such as through Evolved Wilds or Roiling Regrowth) in your main phase.
His Landfall ability is triggered - there are now three icons on the left hand side of the screen (One has a x2)
When you start combat, you can attack, and then a new combat occurs and your creatures untap - still going good. After this combat however no new combat occurs.2- Note which platform you’re using (PC, Mac)…
3 votes -
matchmaking screen
sometimes when i go to matchmaking to play a game it gets stuck on the currently waiting screen and won't let me cancel. even closing the program doesn't help, I end up having to uninstall and re-install
16 votes -
Opponent Did Not Lose With Negative Health
I was playing in the ranked ranks and I came across an opponent who did not lose the game after the hit points were below 0, he continued playing as if nothing had happened.
63 votes -
1 vote
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the enchantment aura light of promise doens't work. whenever i get life, the enchanted creature doenst't get +1/+1 counters. tried it on
the enchantment aura light of promise doens't work.
whenever i get life, the enchanted creature doenst't get +1/+1 counters.
tried it on a creature of an opponent, suddenly it worked, but not for my creatures.
5 votes -
Attack with creatures quest is frustrating
Whenever I get the quest for "Attack with 45 Creatures", my heart sinks. I try to complete this quest and it seems whenever I am about to attack with any significant number of creatures, my opponent just snap concedes. It turns into trying to attack with enough creatures to not win which doesn't seem like the intent. I don't have a suggestion except to just remove this quest because of the interaction with the likelihood of an opponent conceding when you are about to make significant progress.
4 votes -
Unsatisfied with Drafts
I "Liked" the matches I won, when you asked me. But in general, I'm not satisfied with Draft games. Especially - how my opponents are chosen.
I'm building pretty powerful decks (attaching examples of turns 3 and 4).
But most of the time I'm ending Draft 0-3. And the most I could get is 3-3 1 time and 2-3 couple times after spending 20K gems.Maybe I'm just stupid or unlucky. But statistically out of 10 games I should be able to win at least 1 time 4-3 or more. Or maybe, just maybe something is broken here.
For some…
4 votes -
Fix Resend Verification Email feature
It seems that you now have to login to your account before submitting a request to Customer Service. However, the website asks you to verify your email adress first, which I am unable to do because it won't send me the verification email. I think that the Send Verification email feature might be broken. It's been hours now and I still can't find said email. And yes, I've checked my spam folder.
13 votes -
Mouseover Set Names
When hovering over the different set icons in the Pack Purchase screen, it would be helpful to have the name of the set appear in a mouse-over window.
2 votes -
Random Matches and Oversized "Perfect" Decks
You need to revamp your "random matching." It doesn't "feel" random. I have seen this complaint a lot on Facebook. After a few matches, at least in my case, it almost always (if I had to put a ratio to it 7/8) pairs me up against someone who has a deck to counter mine, and I start getting lousy starting hands to force me to mulligan down to 5 or 6 cards.
Also, in cases where we are matched against someone who has a 240 card deck, they ALWAYS seem to have EXACTLY what they need to stomp you in…
3 votes -
Tezzeret the Schemer Token issue
During a match on the sealed Kaladesh Remastered, my opponent played Tezzeret the Schemer. Op upticked Tezzeret, then used the artifact token to create mana, however, when the token was used it was not sacrificed. After another turn, he used Tezzeret's -2 ability to kill my Padeem, Consul of Innovation which was giving me card advantage and this would not have been possible if the tokens he was using for mana were being sacrificed as they were supposed to be.
I don't think this matters but just incase, I am on a microsoft laptop.
2 votes -
[BUG] Legendary rule not applied for similar name planewalkers usage
The legend rule must be applied if the same player has on his board two different planeswalker sharing a planewalker name (two "Garruk" for example)
Currently it is possible to have more than one planewalker on the same side with the same name2 votes -
Promo Pack Limit Increase
We get promo packs nearly every week. I know there's a limit of 5 codes per set. Would it be possible to lift this limit since we get so many packs/codes? Otherwise we have a bunch of codes just sitting around useless/unuseable unless we give them to someone who isn't maxed on their codes yet.
Also I'd like to know what the status of my codes is. How many left do I have per promo pack. I know I'm maxed on Zendikar.
1 vote -
Suggestion: "Report Abuse" button
So often I run into games where it becomes clear that my opponent is more than likely going to lose and then they suddenly stop playing. It is uncertain if they have lost connection, or if they walked away just to be a jerk. But you are left with no other option than to sit there over multiple timeouts and play waits until you win by timeout. At which time it is clear that they walked away to be a jerk.
It would be nice to at least have a button to use to report abuse that would attach the…
28 votes -
translationneeded italian language for fabrica
there is the message TRANSLATIONNEEDED for the new ability "FABBRICA" in Kaladehs when we play in Italian language.
1 vote -
Constructed Rank not working
In a standard ranked best of 3(Traditional standard play), I won the first match, and my opponent quit the game so we didn't play the other matches and the "Victory" word appeared, but no points where added to my constructed Rank. I was at platinum 4 with zero bars out of six, and after the game was still zero. I think that in this case, if the opponent quit, and the victory was displayed the bars should be filled, such as in "standard play" mode
7 votes
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