MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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10215 results found
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Freeze and crash of the general client user interface on PC following the September 12 update
Following the September 12 update, the download of the update seems to have gone well. However, the game interface freezes as soon as I try to go to the Packs or the Store pages, or when I try to click on the quest renewal. The game freezes and it's no longer possible to access the menus, even if it's just to close the game. The bug concerns a PC platform.
477 votes -
Game wont update and crashes on android
Game is not updating and crashing on Android
23 votes -
Download bug
Found a bug where downloading the latest update for mtg arena will cause a kick before it finishes the download, making the game completely inaccessible.
18 votes -
My arena rope was burning while waiting for my opponent's stack of triggers to resolve
I was waiting for a stack of triggers my opponent controlled to finish resolving and my rope was burning which caused me to lose mana I was tapping to cast my spell through no fault of my own as I could not make my opponent's triggers resolve faster
7 votes -
Arena Crashing on Android
Arena is crashing when the "Download" button is clicked on the startup screen. Troubleshooting: uninstalled and reinstalled app, restarted phone. No resolution from TS
Device details
Android
Samsung S24 Ultra
One UI 6.1
Android 1425 votes -
network
Getting "Network Error: unable to Join Event. Please try again later."
Tried switching decks, closing MTGA multiple times, restarting my computer, and logging out and back in. Nothing is working
7 votes -
network
network is not working at all. can't join a game
8 votes -
Heist -ability giving mental issues
Heist ruins the whole gameplay.
Had fun at first when started to play MTG arena, then I encountered the heist ability.
Games should be played for fun but I have a hard time imagining anyone enjoying that ability. When opponent casts first heist ability I just insta surrender to save my mental health.
Probably time to start playing hearthstone or something.
10 votes -
lunar convocation
Lunar Convocation end step trigger NOT creating 1/1 bat tokens WTF?!
5 votes -
Connection lost
September 10th 5:45pm est. The website says servers are up. However the app cannot e establish a connection or finish booting. My app is fully updated, I’ve restarted the app, restarted the device, confirmed my network connection. There is either a bug with arena or the servers are actually down contrary to the server status page.
6 votes -
Incorrectly given 3rd loss in draft
I was in a bloomburrow premier draft and won my fourth game to give me a record of 4-2. After the match when I returned to the main screen, I had correctly been awarded the win but had also received my third loss.
6 votes -
Waiting For Server
I Have Re-Installed The App, Logged Out & Back In Several Times & Tried On Many Different Days. I Can Download The UpDates No Problem, But CanNot Log In. Waiting For Server Has Been Killing This App For Too Long. Please Fix This.
Thank You!
6 votes -
Lunar Convocation
Lunar Convocation was not creating a 1/1 bat when I gained/lost life. I would like a refund for my draft. It impacted my gameplay
7 votes -
Unable to Sideboard
During best of three constructed in Standard, I'm completely unable to sideboard on either PC or iOS. Closing and restarting the client does nothing. When trying to add cards, they flicker, but are not added to the deck. using the +/- to add/remove additional copies doesn't work either and triggers and error when trying to submit.
21 votes -
When open a pack it says "You've collected all mythic rare cards in this set" and give me gems, it's not true
I bought a bloomburrow pack
It said me "Congratulations! You've collected all mythic rare cards in this set" and give me gems
That is not true, there's some mythic cards in that set that I don't have4 votes -
Forage bug
Hello. I tried ceveral times to use reanimate ability of the Osteomancer Adept
I had 5 creatures on the graveyard, but it was imposible to exile 3 ot them for forage cost. So I lost finally. It looks like a bug7 votes -
Suddenly lose my game
Suddenly lose my game
I was playing quick draft, and my opponent cast Dewdrop Cure and I lose the game, the is nothing in that match that makes win the game with that.
4 votes -
Non-random RNG + Gaslighting players
Make the algorithms RANDOMIZE opening hands, card draws, and opponents - be HONEST with players and stop trying to gaslight us. Yes, we know that the algorithms are "working as intended", and that is PRECISELY the PROBLEM. IF they are random (which we can clearly see they are NOT) show us the proof; let's see the scripts and / or the test results conducted by third party companies. That your company only responds with canned messages denying what we can clearly see with our own eyes and compare with experiences using paper products shows how much of a problem this…
5 votes -
App crashing in iOS when card is returned to hand
I’m playing on iOS on an iPhone. Every single time a card is returned to my hand or my opponent’s hand from the battlefield, the app crashes and I return to my phone Home Screen. The app also crashes every time I activate Prime Speaker Vannifar’s ability to search my library.
6 votes -
Can’t sideboard in BO3
As title suggests. Consistently having to restart client due to server issues, then when I come back to the game I can’t sideboard for games two and three. Happens in explorer and standard (haven’t tried other formats). I can move cards out of the main deck but can’t move sideboard cards in. On iOS mobile. This has been consistently happening for about 2 months now.
10 votes
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