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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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10674 results found

  1. CARDS DISAPPEARED

    Hi, after many months i'm back on this game and i've noticed that a lot of my old cards have been disappered! Anyone can tell me how its happened? Especially cards from my old control decks but in general i ve lost a lot of cards!!!

    15 votes
    How important is this to you?
  2. Long opponent combo caused my timeout to get used.

    An opponent had combo generating lots of card interaction. I checked the resolve all box to get passed it but stupid Arena kept pausing on every triggered ability over a minute. This caused Arena pop-up a timeoout fuse on ME! for an oppponent's combo taking too long.
    If someone checks RESOLVE ALL get **** Arena to accelerate the resolution after the first few abilities. No one wants to sit through the same abilities triggering over and over for a minute or more.

    21 votes
    7 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  3. Banned Cards Standard

    I played a Standart Constructed Event today. One of my opponents played the Cards "Wilderness Reclamation" and "Growth Spiral" - which are banned.

    11 votes
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  4. Server Disconnect

    Whenever I try to log in it says I'm disconnected from the server, and when I try to reconnect it won't let me. Do I need to update the game or something?

    17 votes
    How important is this to you?
  5. No Mythic Rare wildcard reward

    I just opened a pack which gave a mythic rare wildcard and at the same time I also unlocked the mythic rare pack reward, but I only received one mythic wildcard.

    31 votes
    How important is this to you?
  6. 75 votes
    22 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  7. El juego se quedo en ese instante y no hace nada más

    Estaba ganado y el juego quedo congelado no me quiero salir porque me van a dar el juego como perdido, por favor ayudar

    6 votes
    0 comments  ·  Gameplay  ·  Admin →
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  8. My timeout ropes used up by my opponent's actions

    My opponent was running a Mill deck and I had Gaia's Blessings in my deck, so they kept stacking mill triggers and mill triggers. I click "resolve all", but while all the triggers are going, it's MY rope that's burning even though I clicked "resolve all" and it's THEIR triggers taking up all the time.

    18 votes
    2 comments  ·  Gameplay  ·  Admin →
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  9. Death touch broken

    A creature with death touch activating an ability that allows it to do non combat nuke damage should not be triggering death touch. Coding for death touch is broken and allowed players to use cards that give death touch creatures a non combat nuke and kill creature at will giving them un earned wins. This needs to be addressed and fixed.

    14 votes
    1 comment  ·  Gameplay  ·  Admin →
    How important is this to you?
  10. Quest for new deck did not award deck

    Today I did the color quest to get the deck with the shark on it. (25 White or Green spells) Once Finishing this quest, I did not retrieve the deck and the quest is now on a cool down.
    I was really looking forward to this pre-con also.

    1) Have daily quest (play 25 W/G spells) to unlock new preconstructed deck (UB)
    2) Play in Standard 2021 Play queue
    3) Complete quest during Standard 2021 Play match
    4) See reward for completing quest, Shark deck
    5) Click "claim prize
    6) New Deck not in decks
    Can I get my deck?

    33 votes
    How important is this to you?
  11. Exert Mechanic Bugged

    I just played my first game of Amonkhet Remastered and I had 3 creatures with Exert on the battlefield. I went to Combat and clicked the Attack All button because that's what I intended to do. I was not given a prompt asking if I wanted to exert any of the creatures. Please fix this bug so players don't have to click on individual creatures for every instance of Exert; it's very unintuitive.

    52 votes
    15 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  12. waiting for server

    game loads and then stays stuck with a black screen saying "Waiting for server". Its been happening for the last two days. a friend has the same issue for a week now..

    My internet and laptop are fine; this is an issue with arena..

    Please help

    305 votes
    How important is this to you?
  13. Lands not tapping for mana

    Asset errors abound. The tap lands were entering untapped, then in the future they wouldn’t tap for mana at all. The game was lagging and skipping around.

    Attached is a photo where the game is asking me to pay one more mana but it will not allow me to tap my temple.

    62 votes
    16 comments  ·  Gameplay  ·  Admin →
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  14. Missing Mastery Pass Rewards

    I havn't had lv57 mastery pass reward,an ikoria pack.

    43 votes
    9 comments  ·  Events  ·  Admin →
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  15. Mythic Card not awarded

    Mythic Card upon reaching Lvl 56 was not awarded.

    I think this also happened the previous steps where a Mythic Card should have been awarded but I did not pay attention closely enough. Now at Lvl 56 it definitely was not awarded

    6 votes
    0 comments  ·  Events  ·  Admin →
    How important is this to you?
  16. Vito, Thorn of The Dusk Rose + Exquisite Blood

    Vito, Thorn of The Dusk Rose + Exquisite Blood causes infinite loop when opponent loses life or I gain life. In a real game I would win unless the opponent can do something to respond. But in Arena it can trigger infinite loop clause that results in draw.

    Please add a simple if-statement to your clause; if enemy is losing health during any loop like this to prevent the infinite loop clause from activating, because in cases like this it shouldn't result as draw.

    36 votes
    14 comments  ·  Gameplay  ·  Admin →
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  17. 7 votes
    0 comments  ·  Gameplay  ·  Admin →
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  18. Too many mirror matching in Play Mode

    I know this is how Play Mode was designed, matching up similar rarity decks to prevent mature players taking advantages on new players. But no one likes mirror match up all the time. Could you cluster decks with their similarity? If a player meets a deck in Cluster A, then lower the possibility of Cluster A when he plays the next game.

    22 votes
    9 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
  19. Missing Mastery Path Mythic Card Rewards

    I do not receive any of the promised Mythic Card rewards when I complete the Mastery pass levels. This happened for level 29, 39, 49, and 56 (my current level). Please fix and provide the cards to my account.

    25 votes
    How important is this to you?
  20. Black screen on match start

    While in the menu everything is ok but when match start the screen become black but the sound still ok (if i move the cursor i can ear the sound of card mulligan).
    The only whay to not concede is to set the resolution on the lowest, but usually cause visual bug on the board or/and artwork on the card disappear.
    Please fix this issue, i'm loving this game

    4,647 votes
    4075 comments  ·  Gameplay  ·  Admin →
    How important is this to you?
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