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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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16095 results found

  1. Ooops something went wrong while updating

    What the title says. I can't launch the game because it started updating. Then gave that error. Now gives that error every time I try to launch.

    28 votes
    18 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  2. CANT CAST INSTANTS

    CANT CAST INSTANTS

    I HAVE MANA TO CAST MYSTICAL DISPUTE AND CANT CAST, ONLY OPTION IS TO ALLOW MY OPPONENT TO RESOLVE ASHIOK

    NEXT GAME AGAINST DIFFERENT OPPONENT, I HAVE MANA TO CAST NEGATE IN RESPONSE TO OPPONENTS ABSORB, ONLY OPTION IS TO ALLOW OPPONENTS SPELL TO RESOLVE

    BOTH CASES I HAD PRIORITY TO RESPOND, TRIED TO CAST INSTANT SPELLS WITH ENOUGH MANA AGAINST NON-CREATURE SPELLS, SHUT DOWN AND UNABLE TO CAST.

    ALL OTHER SPELLS I CAN CAST BY MOUSE CLICK AND DRAG TO PLAYING FIELD AND RELEASING, INSTANT COUNTER SPELLS WOULD NOT ALLOW IT

    44 votes
    13 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  3. Mono red matchmaking issues

    Hello i've been experiencing a matchmaking bug were everytime i que with a monored deck i just get matched with other monored deck. I have been able to replicate the "Bug" with 100% accuracy, if i switch to another deck for example a sultai ramp deck then the matchmaking seems to work as usual.
    It seems like other players have taking noticed of this bug aswell since i've seen quite alot of redcap melee being maindecked .
    For clarification i've only been experimanting with the standarplay que but there i've played around 20 games of monored and everyone has been…

    28 votes
    6 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  4. quest XP

    Hi,

    I try to optimise my daily quest and weekly quest for the mastery pass.

    I notice a problem with the XP rewards. In this screen exemple i won for the second time today (100 XP) and my eleven time this week (250 XP). I must had 350 XP and i only received 275 XP.

    That's not the first time I reported 2 other bug : I only win 500 XP on my daily quest (for a 750 XP Quest).

    I will lose my objectif of lvl 80 because of the rewards bug (I will reach only the lvl 79…

    37 votes
    1 comment  ·  Store  ·  Admin →
    How important is this to you?

  5. Keeps crashing

    Game keeps crashing and I can't even make a log.

    42 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  6. Spontaneous Loss

    So far, I have experienced two events of spontaneous loss. Both occurred on my turn, I did not concede the match or mistakenly do so, and my opponents had no active effects in play that would cause me to lose in such a way. Long and short of it, I suddenly lost for no logical reason. My internet connection is solid, so it's not that. Included the log of the most recent Spontaneous Loss. Very frustrating when you're playing ranked.

    WotC, get this on lock. TIME NOW.

    50 votes
    5 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  7. Opponent stuck in timeout

    Opponent is not losing due to timeout.

    I am playing in the arena sealed event and during the opponent's first main phase he went into time out, but the game is stuck after his timeout expired and the game has been stuck in his main phase for 1 hour.

    186 votes
    99 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  8. Server Issues

    Auto-conceding battles because of server issues. Checked own connections and network and no issues with anything outside of the MTG Arena app.

    See log file attached.

    47 votes
    8 comments  ·  Gameplay  ·  Admin →
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  9. Earn A Deck Not Awarding Deck

    I'm not getting the correct daily rewards on my account, today I didn't get the deck I was getting on a daily basis.

    In daily missions. I was supposed to win a new deck today, I completed the mission but I didn't receive it. The last one I received yesterday was DIMIR HOUSE (black and blue).

    63 votes
    18 comments  ·  Deck Building / Collection  ·  Admin →
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  10. Fullscreen is actually Borderless Windowed Mode

    As the title says, it is obvious that the Fullscreen Option actually enables Borderless Windowed Mode. There is no actual Fullscreen option. This can be seen by either alt-tabbing (which happens instantly, not possible in actual fullscreen) or by minimizing another window, which shows Arena behind it, proving that it is running in a window. I really don't get why this is a thing.

    7 votes
    0 comments  ·  User Interface  ·  Admin →
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  11. Juego bloqueado

    El juego se ha quedado colgado y no puedo hacer nada

    8 votes
    0 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  12. Error Updating Data

    The game is stuck on startup.
    It says : "Error Updating Data - Please check your connection and try again".

    Obviously my connection work just fine. I think this is a bug.

    Thank you for your time and patience

    595 votes
    385 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  13. Game suddenly has me defeated out of nowhere even if I won first game and was winning second game!

    Game suddenly has me defeated out of nowhere even if I won first game and was winning second game!

    19 votes
    7 comments  ·  Gameplay  ·  Admin →
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  14. Full Control Mode deactivates itself

    Just lost another match, because Full Control Mode deactivates itself. A lot of times I can prevent those losses, because I press Ctrl like a maniac during the same turn. This time I activated Full Control Mode in my first main phase, then attacked with Gallia of the Last Dance. I had no chance to play my card before the triggered ability resolved, resulting in having to discard unlucky exactly that card. Normally I would play it with Gallia's trigger on stack. Really frustrating to lose a game and my ressources for that event (1.500 Gems) like this. Please fix!

    …

    22 votes
    8 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  15. game froze during draft game

    Games froze during draft game, i disconnect, and when enters it remains in the same froze game. I cannot play.

    131 votes
    48 comments  ·  Gameplay  ·  Admin →
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  16. Opponent Mirror Matching

    1. I build a new deck
    2. I play a mirror match, sometimes for several games in a row

    Question (please answer): Can you provide us with details on WHY this happens, how we can avoid it, and consider a game format that has ZERO influence on player matching? What's wrong with random matching? It allows your customers to test decks properly rather than with the Arena finger on the scale.
    Question (please answer): Do you provide your customers with an explanation? How your algorithm works? Why they will never be matched against certain deck types (unless they switch the deck they…

    21 votes
    2 comments  ·  Gameplay  ·  Admin →
    How important is this to you?

  17. Rank

    twice in standard ranked he didn't give me the point to advance to platinum rank! (

    51 votes
    2 comments  ·  Events  ·  Admin →
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  18. can not mute players

    The mute function stops working after the first game now. After the last update mute no longer works correctly in that after the first game that one mutes a player the mute button stays on mute for the next game but does not mute the next player at all. In the game after a player is muted the new opponent still can post emote and their pet is still active, the option for unmute only available. Clicking unmute in an attempt to mute again does
    note do anything.

    12 votes
    0 comments  ·  Gameplay  ·  Admin →
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  19. Game Froze

    Game froze. Timer not working. Only way to get out of it is to concede game. Not fair I was ahead.

    47 votes
    9 comments  ·  Gameplay  ·  Admin →
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  20. I can´t instal mtg arena

    I can´t instal mtg arena passed 13/03/2020

    846 votes
    330 comments  ·  User Interface  ·  Admin →
    How important is this to you?
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues