MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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1994 results found
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Animation Freeze, unable to interact with gameplay
Playing on Android tablet (Samsung A8).
After most recent update (ninja turtles update) my game began freezing frequently during ability activations and triggers. I am still able to interact with some elements on screen, like the emotes, and the settings cog, but the battlefield animation would remain stuck on the next-to-resolve ability and the pass-turn buttons would not function. The only way to fix it is to concede, or force close the program and reload, by which time my turn timer has run out and I am disadvantaged in my match, likely to lose anyway. It seems the freeze is…
5 votes -
Freezing
Twice in two days the game partially freezes. It appears to happen just after combat resolution.
The game acts as though it is waiting for me to do something, my timer starts, but there is nothing for me to do. I try to reclaim the game by using the " report a bug" and "repair game files" but last time it was too early in the game so I didn't have enough timer saved up, resulting in a loss.6 votes -
Daily goals not attaining after matches
I have casted so many spells that it says I need to cast to get the goal for the day and it is not attaining at all
5 votes -
win does not count
Even after winning three matches in Sealed mode, the wins are not counted. The same issue occurs in ranked matches.
5 votes -
Can't discard my cards as the game wants me to
The button to submit the cards just doesn't lit up when I select the cards I want to discard.
4 votes -
Using up time extensions/autoconceding when tapped out and waiting for opponent to resolve card
Playing on iOS. Has happened twice in as many games today, my opponent will have triggers on the stack and my rope will burn down like I have priority, even when I’m tapped out and have nothing to do/interact with. I can’t pass or do anything and then I autoconcede due to not interacting even though I can’t. I will not be playing ranked until I know this issue has resolved.
6 votes -
Sparky is Back and Wont Go Away
Updated game client and now sparky is back...tells me every day that I have a quest, and if I complete it, I'll get a reward.
8 votes -
Daily Quests, No Progression
I’ve been stuck with my daily requests for the past 4 days. No matter what game mode I try, I get zero progress on them. I can swap them as normal, and even the new quests don’t gain progression. I have no idea how to resolve this. I’ve reset the app, refreshed the game, and even deleted and redownloaded the app. Zilch
6 votes -
freeze
I'm playing MTGA on an Xperia smartphone. The game has frozen about three times in a row the moment I break a Raghavan Treasure Token. I'd appreciate it if you could fix this.
スマートフォン、Xperiaでプレーしています。ラガバンの宝物トークンを割った瞬間にフリーズすることが３回ほど続いています。修正をいただければ嬉しいです。6 votes -
Freexing games
Hey There , apple user here who plays magic the arena both online and with my boyfreind a samsung user. Ever since the recent large update we have had trouble finishing a game, matches freeze. it doesnt matter of we are online playimg mat hes or against each other, the games always freeze. Sometimes if i close the app and open it back up again , it will take me to the challenge acreen as if im starting a fresh match.
5 votes -
game keeps crashing on android
Game keeps crashing since the new update TMNT every time i play a game or go to use orbs or anything. I have uninstalled and reinstalled 3 times now and still wont work. I am playing on a Samsung S24
6 votes -
freeze in begining of games all format
As soon as we make mulligan choiceit freezes since this morning. Can't start games on android. It don't even let pass de waiting for opponent screen sometimes
9 votes -
Bug
When I enter matches i can't see my cards or can't enter gameplay. The matchmaking works and everything else as well, but im not able to play and my timer bar runs down without me having a choice to mulligan or even see or play my cards
9 votes -
Can't get past seeing my hand
When playing a Standard Brawl game after being able to look at my hand the game gets "stuck" if I'm going first wether I Mulligan or take it the game moves forward but it never gets past that, timer shows up... I wait, timer ends and the game just seems to stop. Same if I'm second except I never get passed the opportunity to decide wether to keep or Mulligan.
I have captured the logs but don't know how to share them, this is a Pixel 7 phone with and Android OS.
7 votes -
What the heck is going on tonight?
Basically, when I try to load into a game I either get a long queue or I can’t take any action. Thanks for the help
8 votes -
Not able to start matches
Everything I try to start a match I can not get to the actual game play. It either queues for a long time or does match, ask if I want to go first then just sits on the main game play screen never drawing cards.
9 votes -
server issues
I can't seem to play the game. Each time I get in, it shows like the opponent is trying to choose to play or draw first, either my timer starts to run or theirs, and once the timer runs out, it just stays in that mode, and you cannot concede. Also, after each different screen change, it tries "connecting to server" and my Wi-Fi is fine.
9 votes -
Games not loading. Sparky won't go away
Sparky has not gone away for WEEKS now. I've been playing for years. Sparky is useless to me. And today gameplay won't even load on VS matches. WOTC sucks. Get more devs on this game. The company makes enough money to where this game should run flawlessly. I feel like we're all shouting into the void and nothing will get done about it but WOTC will still gladly take our money.
9 votes -
Client not pairing for matches
Client not pairing for matches.
9 votes -
Beginning of match bug
At the beginning of the match, no hand is drawn, no ability to concede, and the timer runs out but doesnt end the match, and all counters are at 999.
9 votes
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