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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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895 results found

  1. Problem with "death by vanilla" achievement

    After multiple attempts with different decks, gaining a win with vanilla creatures only, the event achievement is not granted

    21 votes

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    3 comments  ·  Events  ·  Admin →
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  2. fleem

    During September, I got the mastery pass, did a pick two OM1 draft, and opened a number of OM1 packs. I checked for the Fleem cosmetics yesterday, but did not get an alert or see them in my profile.

    19 votes

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    0 comments  ·  Events  ·  Admin →
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  3. Fleem

    Bought 10 packs before the cutoff date, still no Fleem cosmetics received.

    19 votes

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    0 comments  ·  Events  ·  Admin →
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  4. Jump In: Avatar deck only half loaded

    When trying to play Jump In for the new ATLA set, I selected "Zuko" and "Powerful" as packs. As you can see, only a few of the actual cards loaded in to my deck (only the red ones). I think the "Powerful" pack only loaded in lands. No cards at all.

    I am asking for a compensation of all the missing cards and a jump-in token. Please fix it as soon as possible.

    12 votes

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    2 comments  ·  Events  ·  Admin →
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  5. Quick Draft Quest

    The quick draft quest is still not working. I used my 5K gold to do the Aetherdrift quick draft, went 4/3, did not receive any progress on the "complete 3 quick draft matches" quest or my 1K gold. I play on PC and my Iphone. Also, when I click into the quest to be navigated, nothing happens, I just remain on the home screen tab. Please fix.

    46 votes

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    12 comments  ·  Events  ·  Admin →
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  6. Yargle achievements do not register in any format but brawl

    I have not received credit for two of the 5 Yargle achievements despite provably winning multiple NON-Yargle event match in which I met multiple conditions.

    21 votes

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    0 comments  ·  Events  ·  Admin →
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  7. Didn't receive Fleem award

    Didn't receive Fleem award

    17 votes

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    0 comments  ·  Events  ·  Admin →
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  8. Omnipaths event for Fleem

    I opened ten packs of cards of omenpaths before September 30th but still haven’t received my Fleem. I’m on an iPhone.

    17 votes

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    0 comments  ·  Events  ·  Admin →
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  9. draft ending unexpectedly

    I was in the middle of premium foundation draft on 9/28 9am, when the draft unexpectedly ended. There was no warning as usually can be seen below the event and I was unable to play the rest of my games.

    16 votes

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    1 comment  ·  Events  ·  Admin →
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  10. Midweek Magic: Jump In!

    My deck in this event, Rebelling Bounty Hunter, has 13 non-land cards. Yes, I have 27 lands in a 40-card deck. After 10+ attempts, it has proven futile to try to win a game with this deck. In most games, I only draw 2-4 playables and always have land in my hand. I truly don't understand why a deck with the highest cost card being 5 mana has so many lands. This will be the first midweek magic I am unable to complete since they started.

    11 votes

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    1 comment  ·  Events  ·  Admin →
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  11. Avatar Premiere Draft missing

    Premiere Avatar draft (and someone else said Final Fantasy) are missing suddenly.

    7 votes

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    2 comments  ·  Events  ·  Admin →
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  12. All cards black during draft

    Upon entering premier draft, alll cards appear black. I would like to get reembursed for the gems spent on the draft

    9 votes

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    0 comments  ·  Events  ·  Admin →
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  13. Tutorial repetition

    Each time I opened the home page, the tutorial flashed. Informing me that we are able to gain reward after meeting its request. And then it disappeared without any guidance. I'm sure that I have passed all tutorial. Unfortunately, I failed to start a dual in PC since the tutorial appeared. I failed to enter any game since the annoying tutorial flashed in the home page!

    7 votes

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    3 comments  ·  Events  ·  Admin →
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  14. Quick draft

    Not counting my quick draft matches. I won 1 (7wins) and i played 1 with 4 wins. No matches have been registered for the (play 3 quick draft challenge with 1kgold reward)

    42 votes

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    4 comments  ·  Events  ·  Admin →
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  15. Fleem

    Didn't get fleem cosmetics even though I fulfilled the requirement before the deadline. I am now sad :(

    15 votes

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    0 comments  ·  Events  ·  Admin →
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  16. quick draft

    Quest to complete 3 Quick Draft matches did not count any matches and rewarded me nothing. It still shows 0/3. Clicking the icon also doesn't bring me anywhere either.

    40 votes

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    6 comments  ·  Events  ·  Admin →
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  17. Did not receive Fleem avatar/sticker/sleeve

    I did not receive the Fleem cosmetics having completed an Omenpath draft event.

    14 votes

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    1 comment  ·  Events  ·  Admin →
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  18. Death by Vanilla not received

    I have casted 7 creatures without abilities in a game and my opponent conceded on turn7.

    I have not received this achievement.

    Is it unobtainable currently? Or does "without abilities" mean something else?

    Like, no keywords, no static effects, nothing other than a pure x/x creature without oracle text even?

    17 votes

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    1 comment  ·  Events  ·  Admin →
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  19. Midweek Magic: Brawl Builder Challenge says to use "Commander from the latest set" but only accepts FIN commanders

    Midweek Magic: Brawl Builder Challenge says to use "Commander from the latest set" but only accepts FIN commanders.
    I have a deck created with a commander from the latest set (TLA) but it is shown as invalid. Instead the event accepts only decks with FIN commanders.

    8 votes

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    1 comment  ·  Events  ·  Admin →
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  20. Omniscience games don’t start

    Games load in and don’t get past opening hand. Game crashes out and reloads in main screen

    7 votes

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    1 comment  ·  Events  ·  Admin →
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