MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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242 results found
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Two quick draft games with Lorwyn Eclipse crashed.
I was in the fourth game of the Lorwyn Eclipse quick draft when the game froze. I couldn't make any plays, I tried to restart the game but my time had run out. The same thing happened in the fifth game. In the following games everything went well.
2 votes -
Arena Limited Championship Bug
One of my records in Arena limited championship should have only one loss but it registered as two.
2 votes -
problem in event
i had a problem in an event. i used a removal, paid the ward cost and the creature didn't get exiled, and i ve lost the match and also the moen i ve put into the event... this is a big ********.
it is not the first time this happened i always got f*** for arena bugs
1 vote -
Cinder Strike on a BlossomBinded Creature
I was not able to blight MY own creature with cinder strike. Please explain..
1 vote -
Problem during premier draft
Dear Wizard support,
I was in turn three of my game not able to play any cards. I needed to shoot the client down and restart but I was not quick enough and lost a turn. In the end I lost the game due to this. Please refund my 1500 gems for premier draft. I have attached logs.
2 votes -
Limited rank stuck at bronze tier zero
I have won a lot of games in limited draft events but my rank is still bronze tier zero, it never changes
3 votes -
skewed match making
In paper drafting you have a pool of cards and only one or two players can draft the archetype because of limited resources. So if in Lorwyn you make an elemental deck you would expect to be one of two players in that archetype. You should be playing other archetypes. I just played 3 elemental decks in a row against my elemental deck. And we all had good cards. That scenario wouldn't happen in a paper magic setting.
I also feel that this constantly happens. You play your own archetype when you should be playing against other
2 votes -
Final Fantasy Draft Not Showing Up
The Final Fantasy Premier Draft was available just 10 minutes ago. I was waiting in the queue but no one was showing up. I cancel and tried again. It gave me a network error and when I rebooted the app the event was gone. The event should have more than 40 hours left before leaving. Please help. I do not want to lose the gems I used to enter this event.
2 votes -
I need a refund
The game does not work. I have payed 1500 gems for an Avatar Premium Draft that i can not play, and now the event have even been taken down. Give me back my gems.
3 votes -
2 votes
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Free Mulligan in Omniscience Draft
When you only get 3 cards getting a mulligan down to 2 or even 1 card is pointless continuing. At the very least give 1 free mulligan. It's such a fast game you generally lose after the first turn if you are one card down.
3 votes -
Mystical Tutor Bug
Last night I had a strange occurrence in an Arena Powered Cube game.
During the end step of my opponent's 2nd turn, I resolved a Mystical Tutor and put Time Walk on top of my deck. When my 3rd turn started, the Time Walk went to the graveyard and I drew a new card, despite neither player having done anything. I've outlined the steps of what occurred below in Reproduction Steps.
My T1: Land, pass.
Opp T1: Land, pass.
My T2: Land, pass. (holding up Mystical Tutor).
Opp T2: Land, pass. During end step, I cast Mystical Tutor, and put…2 votes -
サカの俳句
ミッドウィーク（全知）で相手の呪文に対し、「サカの俳句」が使えない。
2 votes -
Standard Event Prizes
Look I'm not here to **. I'm not looking for a refund and I know I'm bad. But the rewards for the constructed standard event. Both best of one and best of three are **** dogshit. Respectfully. I had 10K gold. I had really good deck imo. Thought why not give a try. I got both magic'ed and **** on at the same time so bad. Went 0-3. Spent 2500 Gold (2 & a half packs equivalent) Got back, wait for it . . . . . . 25 Gems. **** that ****. But I thought ah, bad…
2 votes -
Orb redemption did not work. I've lost an orb and the redeemed card.
I tried redeeming an orb to get the card Grub, Storied Matriarch. I used the orb, then I could not find the card in my collection. I am using Windows 11. I've attached prints to show where the error occurred. Please help me out with this. Thanks.
1 vote -
Karn's Temporal Sundering
I cannot cast Karn’s Temporal Sundering. I have the mana for it and as far as i can tell nothing on the enemy board is stopping me. Has happened every game I have the carsd and mana. It happend in All-Access Brawl Modified Metagame Challenge please refound.
1 vote -
Elfhame Achievment not triggering
On mobile the Elfhame Holiday Achievement tasks is not triggering/tracking my progress. I’ve played over 10 games and am using a deck with 34 elves. I’m playing historic, but the tasks doesn’t specify that the games need to be a specific format.
2 votes -
Game froze during draft
Same as other. Game completely stopped working, couldn't do anything and lost. During a premier draft.
2 votes -
Game crashed and I got a loss in draft
The game crashed twice in a row playing the premier draft Lorwyn Eclipsed and it gave me a loss. The second crash happened when I played "tweeze" on an opponents creature and chose a mountain to discard.
2 votes -
2 votes
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