MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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316 results found
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Checkout
Unable to log into Paypal through the xsolla store. When I input email and password it just loops me back into the login screen. It registers if my information is incorrect, but on correct entry it just resets. I have tried both login in with password and with one time code.
2025.47.10.8329.1133811
7 votes -
Bought a sepiroth with my mastery orbs and now I can't find him
I bought a sepiroth with my mastery pass orbs and now I can't find him to add him to my deck
3 votes -
store
no purchases with $$ can be made in the store on Macbook Air 2025 Tahoe 26.1. neither logged on through Steam nor logged on through Epic Games. please, I would like to give you my money.
1 vote -
Premier draft disappeared
Final Fantasy draft ha disappeared? This was on 28th September 2025, I was only 2 losses in the the option to que for a game on that draft has disappeared... Gems gone
2 votes -
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1 vote -
Store is broken
Can't make purchases in store for cash, either logged on with Epic or with Steam, on Macbook Air 2025 running Tahoe 26.1. Logged on with Steam, click the price, just flicks back to the list of items. Logged on with Epic, sits and spins forever.
1 vote -
KAALIA AVATAR
dude... please
1 vote -
Emporium Mastery reward card not received
After spend the orb to buy Qoneus in the Mastery Emprium the card had not been add to my collection and i can’t use it.
1 vote -
Payment Widget doesn't load
When trying to purchase Gems via the Mac app, the app loads a spinner that says connecting to server. It never leaves the page and I need to exit.
1 vote -
Lorwyn: First Light arena rewards
I've bought "Lorwyn: First Light" on the D&D beyond site and i can't receive my card sleeves in mtga...
1 vote -
Unable to purchase anything with money
Any time I try to buy anything that costs money (gems, wildcards, etc), clicking the price to purchase the item causes "Waiting for Server" to appear and it hangs like that and never times out or resolves. Ideally being able to purchase things would be nice, but at the very least, could you make it so the Waiting For Server message times out or has a cancel button or something?
1 vote -
Store non-functional on Mac
Quite a few people have posted about being unable to purchase anything in the store using actual money (as opposed to gems or gold). Still, nothing seems to be happenig on this front, and it's not even in the "Known Issues" list. Really, people, do you not want this program to be monetized at all?
Since my purchase the items related to release of TLA, i have not been able to buy anything with cash. I was not able to purchase gems so I could play TLA sealed. I am on a Mac Book Air OS version Tahoe 26.1, the…
1 vote -
プレオーダーを2回受け取ってしまいました
プレオーダーの商品を2回受け取ってしまいました。
本日日本時間の23時頃、MTGAを起動したところ、プレオーダーを受け取りました。領界路の彼方50パックとゴールデンパック5パックのセット、およびプレイインポイントやドラフト券等のセットになります。
その後、届いていたメッセージを確認したところ、プレオーダーが受け取れていない旨のメールがありました。表示のバグかなにかで受け取れていなかったのだと思い、受け取ってパックを確認したところ、領界路の彼方103パックとゴールデンパック10パックを持っていることになっていました。103パックのうち3パックは全員に配られたものだとは思いますが…
確認していませんが、おそらくプレイインポイント等も重複して受け取っている状態なのかと思います。すぐにアプリを閉じたため、開封等はしておりません。
アカウント停止等のペナルティがあるのか、買った分は開けていいのか、回収を待ったほうがよいのか、判断がわなりません。対応していただきたいです。
2 votes -
gems
On Macbook Air and would like to purchase gems to participate in the collector booster Avatar sealed event. I've looked at a number of fixes including uninstalling and reinstalling. Nothing is working. Help!
1 vote -
Missing cards bought in Daily Deals
Bought 5 cards in "Daily Deals but not got them, Costs me 5x 200 gems = 1000 gms.
7 votes -
purchased card bundle at store and not appearing in owned cards
purchased the new card bundle for 6500 gold and cant use the cards. never happened before but would like to use my cards please mtg wizards!!
1 vote -
STORE
Non riesco a finalizzare l'acquisto sel mastery pass in preordine si blocca nella schermata di caricamento
id francesco.pasini#058622 votes -
Not receiving daily deals and orb exchange cards
I purchased daily card and cards with ords multiple occasions to never get the card I purchased
2 votes -
Payment site stalled
When I go to purchase gems the server just hangs with "waiting on server" indefinitely.
1 vote -
ATLA Cosmetics
Ever since ATLA has released on MTG Arena, I've not been able to access the "Cosmetics" section of the store. Every time I open the app and go to the store tab and click "Cosmetics" and try to scroll to the right, my app starts clicking and kicks me out of the app entirely. Any and all information welcome regarding this topic.
1 vote
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