MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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320 results found
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LIMITE ECHANGE DE CODE
Sur les 2 codes présent dans le STARTER PACK FF, seule l'un des 2 a "fonctionner". Pour l'autre, je n'arrive pas a échanger un code, car cela me précise que le compte a atteint sa limite d'échange.
Alors que j'ai acheté le produit dans un magasin affilié et j'ai bien ouvert le DECK STARTER FINAL FANTSY en main propre.
Si je le met en pièce jointe tout le monde y auras accès... contactez moi par mail si vous le souhaitez.1 vote -
No inclusion of Edge of Eternities Pack rates in the MTG ARENA BOOSTER PACKS section of Wiki
I've been waiting for over 2 weeks now for MTGA staff to update the drop rates wiki Reward Distribution https://magic.wizards.com/en/mtgarena/drop-rate
for Magic: The Gathering Arena for Edge of Eternities. I'm a content creator, and I'd like to simulate the pack openings to find the optimal distribution of regular vs mythic packs so people don't waste money.It's a simple question of consistency and transparency. They've released the rate for every other pack.
One would assume they would update the wiki with the pack rates on the day of, if not before the release of the set. But they haven't. What's…
1 vote -
1 vote
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Overcharged for gems
Sorry, I can’t find any other way to file this complaint on your site. I’ve been buying the $19.99 gem deal but I’ve been apparently getting charged $39.98 each time. It’s happened at least five times I can see. Can someone help me?
1 vote -
1 vote
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Mastery Pass Reward (2 Mythic cards) not received
Mastery Pass Reward for level 9 (2 Mythic cards) not received
4 votes -
I have not receive the golden pack after buy de 10 packs to get it
I bought the last 2 packs to get the golden one, but i didn't recieve it and now i am 0/10 for packs to open again, it doesn't fell fair, not all the people have the same time to spend to loss that kind of progress.
1 vote -
Mastery Pass Rewards bug-glitch (probably caused by orb animation)
At the beginning i thought i lost the rewards (several Mythic cards) from Mastery Pass of the previous expansion (Final Fintasy), but then i contacted support and verified that actually i got them, even if i didnt see the showcase when i completed the levels.
Afrter i noticed (it keeps happening in the present with Edge of Ethernity) that it always happens after the animation of the Orb reward. So for some reason when i complete a level that includes an Orb and something else i see the Orb animation and nothing else. I dont see packs, i dont see…1 vote -
Dragon Eye Full Art Lands Missing
No Dragon Eye Full Art Lands in the Store and have not returned as promised
1 vote -
Product Suggestion
Bought 10 Takir packs for gold - got 2 more of Waystone Guidance, which i already had 4 of - please return lost wildcards
1 vote -
Wildcards purchase
I bought rare wildcards, my bank charged me for them but I do not see them and I am not able to use them.
I received a message like “unexpected error” or sth like that.
Please give me my wildcards or refund the money.
Thank you
1 vote -
Longer time to buy product
Hello
I get paid on the 1st of each month, like many people.
The Final Fantasy brawl decks were only available for two weeks...
I was going to buy them with Aug paycheck, but they're just gone.Please allow product atleast two months for purchase...
1 vote -
unable to make purchases mac OS
Unable to make purchases on Mac OS running Arena through Epic Games Launcher. Clicking on price to purchase any item results in the client endlessly hanging on the "Connecting to Server" screen - the only way to kill it is to exit the client.
The 1-2 year old reddit suggesting running the client and Epic Games Launcher at the same time as a fix doesn't work.
33 votes -
Missing Packs from Bundle
I purchased the Pre-release Pack Bundle, and when I attempted to open the packs, I had about 7 packs (including a gold pack) give me an "okay" in black banner across the screen. The app would stop to load, and then packs would be gone, but no cards were received. I experienced this on 7/29/2025 on the Android App. Please return the missing packs to my account.
1 vote -
mastery
recompensas del pase de maestria de rotacion de estandar
1 vote -
Mastery pass rewards
I paid but my rewards are not credited ... what should i do ?
9 votes -
Orange Light Under “store” always on.
Orange light under “store” that indicates new products etc is always on even when I go in/ out and has been for months
3 votes -
no gems available
No gems are available to purchase at the store so I'm unable to buy card packs
1 vote -
Unable to purchase gems
Gems tab in Store is empty.
1 vote -
unable to purchase gems
Gems tab at store does not have any of the usual choices for gems purchase. Empty
1 vote
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