MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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918 results found
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‘You have lost your connection to the server’
Despite the connection saying ‘all systems are operational’
Every time you log in it disconnects right now on iOS mobile
It actually disconnects as soon as you log in for the past 20 minutes
New player here, is it normal for something to be wrong each time you log in?6 votes -
Tutorial wisp keep popping up on my Home Screen
The tutorial wisp keeps on popping up every time I enter the Home Screen. Ever after completing all of my quest, it still says that I have a quest to complete. It is really annoying and is driving me insane!!! Why is there no option to turn it off!
2 votes -
card sleeve cosmetics not working properly
My American flag card sleeve is not displaying properly. I've gone to the cosmetics screen, set the sleeve as a default, the blue border is showing around it, and yet my cards still have the default sleeve in every game.
4 votes -
unable to login
EOE release day. Got in for a few mintues and now I can't. Options are check status, reconnect, or logout. Logging out then back in did not help nor did restarting.
6 votes -
Unable to Login - Server Error
The app loads through “checking for active matches” but eventually times out and displays “Unable to Login” message. This was repeated on a Samsung Galaxy and Google Pixel Pro Fold. Opening the app on an iPad Pro initially displayed “waiting for server” followed by “Error: error updating data,” but after restarting the app displayed “Network Error” and then “Unable to Login” after attempting to reconnect.
I was able to login very briefly circa 8:45am PST and opened the July Renewal Egg to collect the rewards before being logged off.
Issue began circa 9:00am PST on 29 Jul, 2025.
5 votes -
What an adventure!
You're well on your way to being a great Planeswalker.
You got a Quest. If you complete it, you'll get a reward.
Go here when you're ready to play a game.(your quest, wizards, is to fix this interaction popping up EVERY TIME i land on the main page.)
2 votes -
Review Consolidation
I was facing an issue with MTGA's tutorial showing up after having completed the spark tutorials a couple years ago, I come here to find if anyone has a fix for it, and there are probably a hundred people facing the same issue, with half voting on one comment, and the other half making their own comment. I am guessing that a lot of people face the issue, and I am surprised there is not only no solution as far as I can see, but that there isn't an faq page or something for these.
2 votes -
Sparky since last but one Update
Since the last but one update Sparky has been appearing on the home screen every time it opens. This has not been the first time you've had problems with the pesky sprite.
Accepted she is useful as the tutorial guide for new players, despite the annoying voice, but once play is well beyond the tutorial stage she is completely superfluous for all intents and purposes. Therefore, could you allow all players a functioning button to disable/enable the little pest as and when they see fit?
2 votes -
Tutorial fairy
Every time I login, the tutorial fairy won’t shut her yapper!
2 votes -
glitch
Every time i play a new game, tutorial coma back and speak
2 votes -
collector achievement
Collected 4 copies of Throne of Eldraine, but collector achievement not granted.
6 votes -
Shelldock isle doesn't work
Shelldock wont let me play the card under it when they have less than 20 cards in library
3 votes -
Sparky wont go away
Sparky came back about a 2 updates ago and it wont go away and there is no option to turn it off. I completed the tutorials years ago, there is no reason for this feature to turn itself back on.
2 votes -
My cards are below the life counter
My cards have been below the life counter. I tried to reinstall and it stills does the same thing. This started happening after the latest patch.
5 votes -
Cards Visual Bug
After the new update, there is a visual bug where cards are not fully displayed properly. They are lower than usual - can't see whether a card is an instant, creature, etc. And it is overlapping with the health icon.
5 votes -
screen
Every time the game switches "modes" (e.g. goes from loading screen to battle or from battle to defeat/win screen the game goes from full screen to windowed mode.
38 votes -
Arena freezing on MacOS
Arena freezing on MacOS at load screen. Usually crashes at "Requesting Format Data" - if I get past that, then it crashes and gives an "unable to get collection" error. I've done a thorough uninstall / reinstall and even went so far as to reset my Mac to factory settings - problem persists. And, just for added fun, the first time I tried to submit this report this website sent me to a 404 after I clicked "Post Idea." Super cool.
Please fix.3 votes -
Cannot login
Every time I log in I get prompted to reconnect to the server
3 votes -
cant log on
I can not log on. it says there is no connection, but my internet is fine.
3 votes -
App closes
Mobile app on android will not open. Loads the start sceen but as soon as it gets to the home screen it foreses itself closed. It happend after the last update around 12-10-25.
2 votes
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