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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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311 results found

  1. Allow me to gift gems to friends

    Add an option to let me send my friends gems

    1 vote

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  2. Won't let me buy more Rare Wild Cards; Says "You already own this product."

    I tried to purchase four rare wildcards to finish my deck and it won't let me. I had an incident recently where I tried to order some Rares and it said it couldn't, but then triplicated my purchase, charging me three times the amount yet giving me only four wilds. Fortunately I got the issue resolved but now I'm having this one.

    1 vote

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  3. daily deals

    got a card off the daily deals took my coins but no card

    2 votes

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    2 comments  ·  Store  ·  Admin →
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  4. store

    Can't buy items in store. Macbook Air 2025 Tahoe 26.1. Last purchase was the Avatar bundles. Nothing possible since, either through Epic or Steam.

    1 vote

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  5. store

    Every day I go to the store and attempt to buy gems, in vain. Please fix the bug that now prevents me from purchasing anything in the store (since shortly after release of Avatar--I was able to buy the bundles, but nothing since) on Macbook Air 2025 Tahoe 26.1. This is true whether I load game from Epic games or from Steam (though the behavior is different from the two launch platforms).

    1 vote

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  6. 構築済みデッキの「ワイルドカード〇〇枚分！」表記の問題

    ストアにある構築済みデッキに「ワイルドカード13000枚分！」みたいな表記がありますが、100枚しか収録されていない以上どう考えてもワイルドカード13000枚分にはなりません。
    おそらく翻訳の問題なのだと思われますが、もとはWildcard Valueといわれるジェム換算？のものらしくワイルドカードの枚数ではないようです。（ジェム換算なのにWildcard Valueって言われるのもわけわからないですがそれはともかく）
    現在の表記ですと優良誤認の状態になっているので適切な文言に修正したほうが良いと思います。

    参考URL：https://mtgarena-support.wizards.com/hc/en-us/articles/35805365023124-Patch-Notes-2025-46-20?utm_source=chatgpt.com

    1 vote

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  7. Stuck at Retrieving asset manifest

    I am stuck at Retrieving asset manifest.

    I have tried numerous things to get this issue to resolve. I am unable to boot the game or produce any logs.

    This is via steam.

    3 votes

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  8. mythic wildcards not received!

    i bought mythic wildcards, my bank charged me for them but I do not see them and I am not able to use them.

    Please give me my wildcards or refund the money.

    2 votes

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  9. store

    It is not possible to purchase items in the store on Macbook Air running Tahoe 26.1, either through Epic Games or through Steam. Would really like to be able to give you my money.

    1 vote

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  10. Cannot buy gems in the Arena online store

    I have tried multiple times over the past 3 days to buy gems in the Arena online store. Each time, when the purchase button is clicked (so it would normally pull up the external dialogue box to enter payment information), instead the screen grays out and it is stuck on "Waiting for the Server..." with a spinning circle indicator and the app freezes and can't do anything until I quit it. This is happening on the desktop application for MacOS Sequoia 15.6.1.

    This problem has been posted by others already, I think, but I'm submitting this as a top-level post…

    1 vote

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  11. Mastery Pass Purchase Button Missing Omenpaths

    I see no way to purchase the mastery pass for Through the Omenpaths, It is not on the mastery pass screen in the corner where I am used to seeing it, and it is as usual not in the Shop on any tab. How would I purchase the pass to get the extra rewards without at least a shop item for the pass if not the return of the mastery pass button on the mastery pass menu screen.

    2 votes

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  12. Golden Pack progression

    Golden pack progression is not working again... Buying standard legal Pioneer masters packs doesn't count towards golden pack. Pls fix this. It's soo annoying that this thing is happening to me for the second time. WTH wizards

    2 votes

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  13. fleem not received

    I did not get the promised fleem cosmetics. I did numerous drafts of OM1 before OCtober 1. Please provide the cosmetics.

    2 votes

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  14. dificuldade em comprar gemas

    não estou conseguindo comprar gemas, todas as vezes que eu tento comprar um capote que eu já havia comprado ele mostra como se eu já estivesse com aquele produto e não me permite comprar, mesmo não sendo um pacote promocional

    1 vote

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  15. Checkout

    Unable to log into Paypal through the xsolla store. When I input email and password it just loops me back into the login screen. It registers if my information is incorrect, but on correct entry it just resets. I have tried both login in with password and with one time code.

    2025.47.10.8329.1133811

    7 votes

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  16. Bought a sepiroth with my mastery orbs and now I can't find him

    I bought a sepiroth with my mastery pass orbs and now I can't find him to add him to my deck

    3 votes

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    2 comments  ·  Store  ·  Admin →
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  17. store

    no purchases with $$ can be made in the store on Macbook Air 2025 Tahoe 26.1. neither logged on through Steam nor logged on through Epic Games. please, I would like to give you my money.

    1 vote

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  18. Premier draft disappeared

    Final Fantasy draft ha disappeared? This was on 28th September 2025, I was only 2 losses in the the option to que for a game on that draft has disappeared... Gems gone

    2 votes

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  19. Nembutal online in Deutschland kaufen WhatsApp: +1707-369-3944

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    1 vote

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  20. Azula profile picture is super pixelated.

    Title self-explanatory. For some reason Fire Lord Azula wizard icon is super low quality.

    1 vote

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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues