MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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924 results found
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Can’t start the game
Al iniciar el juego dice que no recononce la version y se reinicia y se pone a descargar, se para y no continua y se queda colgado.
1 vote -
Unable to attach game log file to UserVoice tickets
Every time I try to submit a bug ticket with the game log attached I get a message saying "we were unable to submit your request". The log file is ~34 MB, and it says here that it has to be under 50 MB. Tried using Chrome and Mozilla browsers on windows PC.
1 vote -
entire application unuseable on mac - all of the UI is glitching and all actions are delayed
entire application unuseable on mac after the Oct 1 update - all of the UI is glitching/flashing and not working
8 votes -
MSI Claw Keyboard Missing
Can't sign in on handheld msi claw 8ai+ as keyboard doesn't show up for email or password boxes
1 vote -
no se visualiza en detalle la carta
Cuando hago click derecho sobre las cartas no se me abre en detalle la imagen.
1 vote -
New cards no longer highlighted on Collection screen
Since the update, new cards obtained from limited events are not marked as “New” in the collection screen. I have seen this in both an Italian quick draft and a Jump In. (I’ve checked my library and at least one of the Jump In cards should have been marked as New).
Cards gained from ICRs still show up as New.
In the past, if I did a limited event, even if I also won an ICR for a win in the event, the new cards gained in the event would be marked as New and appear first in the Collection…
1 vote -
Glitching on Mac
As soon I get into the app the game start glitching and a freeze all the command.
It's been like this for several months now, I would like to play on my pc not only on my tablet2 votes -
-1 Achievements After Earning "Mastery Master"
I just earned the "Mastery Master" achievement, and now my Core Achievements each read as -1 out of the total number of achievements available and all of the achievements I have earned in that category have disappeared.
1 vote -
Graphic
Graphic not clean or clear. Its been like this for some time I play on phone some graphics show up like this while others are crystal clear.
1 vote -
Get a ******* fair shuffle algorithm god all mighty, people have been ******** about this forever and I’m getting ******* sick of it!!!
Get a ******** fair shuffle algorithm it’s getting really ******* old!!! I can have even mana in a dual color deck, and only get one color, even after multiple mulligans, if one of my decks win too many times, I’ll ether get all mana or no mana, and all the high cost cards in the ******* deck. Fix your ******* ****!!!!!!!!!!!!!!’nnnnnn
2 votes -
Bloomburrow Asset error detected loop
at loading card database I get a message stating "asset error detected /n Arena will relaunch to verify asset contents." I click ok, arena restarts at retrieving asset manifests, and error pops up again. Have restarted my computer, uninstalled the client, to no avail. On Mac through Epic Games Launcher.
11 votes -
Image texture bug
I have the same problem since weeks or maybe even months and didn't bother me too much at first but it's still very annoying so I post it here. I have a problem with image texture, it often happens when I play a game, then for the 2nd match the bug appear, like in the following screenshot. I have already tried to uninstall and re install the arena but it didn't work, I don't know what to do. The only thing working is quitting the game and coming back, but eventually, after a few games the bug come back, out…
1 vote -
Bug: Can't equip more than 9 phrase emotes.
The bug that causes stock phrases to count against number of phrase emotes you can equip is apparently back. Can only equip 9 phrases. Please fix. I didn't spend time and resources to be unable to use what I gathered.
16 votes -
Aether Tiger bugged companion
Hasn’t been fixed for the past 3/4 patches, please sort it out…
1 vote -
network error - unable to get collection
Can't get in to the main user interface. Can't attach a log when no access to the main menu.
Error displayed: Network error - unable to get collection.
The client asks either to reconnect, log off or check Arena status server (all operational).
Restarted my PC, restarted my internet modem+router. Still same error.
I logged in earlier 6 hours ago, no such problem.
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Zrzut ekranu (667).png 34 KB -
Screenshot (4).png 39 KB -
UTC_Log - 09-08-2023 11.22.37.log 411 KB -
Screenshot_20230701_152901_Magic.jpg 82 KB -
Screenshot_20230607_171437_Magic.jpg 84 KB -
Screenshot_2023-04-23-21-02-44-390_com.wizards.mtga.jpg 84 KB -
MTG Arena error.png 8 KB -
mtga network error unable to get collection.png 65 KB -
Screenshot 2023-02-07 at 22.32.13.png 31 KB -
Screenshot 2023-02-07 at 22.32.13.png 31 KB -
network error - unable to get collection.jpg 13 KB -
Névtelen.png 16 KB -
downloads_20221019_183816.log 807 KB -
Log20221019_153657.log 2 KB -
Screenshot_2022-10-19-12-10-19-36_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 34 KB -
Screenshot_2022-10-19-09-51-53-26_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 108 KB -
Screenshot_2022-10-19-09-51-49-81_0d1fccac8b78e37cdc1dccf8a6bd9734.jpg 85 KB -
Network Error 2.jpg 50 KB -
Network Error.jpg 37 KB -
Screenshot_20221019-094745.jpg 107 KB -
Screenshot_20221019-094740.jpg 84 KB
533 votes -
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Android/Samsung phone no menu text glitch
This glitch is still persistent despite multiple reports. Why is this still happening like a year later on my Samsung phone?! The menu sometimes pops with no text. Transition text glitches out. Rendering gets funky. WHY?!
2 votes -
Starting/Ending a Match Kicks Out of Full Screen
My client updated this morning to 2024.40.30.6688.1090994. Now the client will not stay in full screen mode. I run 3440x1440 display. When starting or ending a match the system kicks it out of full screen and into a 2560x1440 window.
7 votes -
Bug: Osteomancer Adept UI doesn't allow casting
Osteomancer Adept (BLB)'s ability doesn't let you cast the cards in your graveyard with its ability if your graveyard is entirely creatures.
9 votes -
Companion hidden
Companion is now hidden behind the camera on iphone 15…. This is a big deterrent to getting more companions.
2 votes -
Display Issues on Galaxy Fold 4
1/21/25 The new update made the way cards display on my Galaxy Fold device significantly worse. The cards on the board are way to large and will go past the edge of the screen making it hard to see all of the lands or enchantments, the keyword icons are inconsistently sized, the cards in my hand take up too much space. Overall the UI is distractingly worse in the newest update and it is much more difficult to read the board state.
Note: The aspect ratio of the galaxy fold 4 is ~6:5
3 votes
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