MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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864 results found
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Locked out of limited
In a recent FF premium draft, I reached 7 wins, then was essentially locked out of the event. The ‘claim’ button changed to a ‘home’ button, so I can’t claim, play or resign, meaning that I can’t play premium draft anymore. Would really appreciate a fix.
1 vote -
draft premier lost
ther server lost coneection yesterday and today during a game in draft premier and counting like a lost, need a refund now is 2 times that happened the same. look to my log.
1 vote -
No Pre-release packs on Arena for FIN Pre-releases
Hey, went to two FIN Pre-release's. Input my wizards email associated with my account. Was assured by the store MTG event staff that I would be getting packs online or something to that effect.
But haven't received any. It's been a long while. And I'm really upset about it.
FF is the reason I came in here again after so long. And the new player experience isn't very friendly at all (as far as online mediums are used).
Can any staff correct this?1 vote -
Losing matches in Quick Draft without finding a match
During Quick Drafts it has been giving me extra losses due to dc’s and not being able to connect to a game. I can understand connectivity issues sometimes being the issue although in my case it has been not finding a match and the result oof that causing me to gain extra losses to my draft record
1 vote -
won in a draft but get a loss
H, I just won a draft game, moved forward to the 3 win slot but also get a third loss.
1 vote -
additional lose count during draft
As I lose a draft game, I found the system counted as two loses, in the "quick draft outlaws of thunder junction". I'm not sure if this is the strategy to force players buy more gems or what. If not, please fix the problem asap
1 vote -
Disconnected Mid-match
- Be in a match. Lose connection even momentarily
- iOS
- Get kicked out of the match. Sometimes restarting the client enables me to reconnect. Other times it does not.
- Not get kicked out in the first place or at the very least make it easy to reconnect.
- Not much to show. It brings me back to the match screen and only records it as a loss later.
- As mentioned, sometimes closing the game and reopening it allows me to reconnect.
All in all, a very frustrating experience. Makes me not want to play the game at home.
3 votes -
Golbez bugged
I'm playing a draft deck with Golbez, Crystal Collector. Arena seems to be bugged and missed his end step trigger twice when I had 4 treasure tokens on board and plenty of creatures in my graveyard. The trigger happened once early in the game, but seems to have been skipped over the following two times. Treasure tokens were from Sidequest: Hunt the Mark if it makes any difference.
I did not lose the game, but would have been extremely frustrated if I had.1 vote -
リミッテドブレイクを使用するとプログラムが応答なしになる。
クイックドラフトＦＦ中に発生。使用すると９０％くらいで止まります、他のカードでは起こりません。
再起動時には選択画面になっており、ログを取っても無意味と考えてありません。1 vote -
勝利してマッチを終えた後に、勝利と敗北が同時に増えた
1勝2敗で開始したクイックドラフトで勝利後に、2勝3敗となりイベントが終了した。
ジェムの補填をお願いします。
1 vote -
Quick draft not letting me edit deck after drafting
I joined the quick draft for final fantasy and had to exit the app around pack 2 to get to work. I came back this morning to finish up my draft, but after choosing my last pull it bypassed the deck building somehow and immediately queued me up for a match with an unplayable pile of everything I pulled. I resigned after the first match because thats literally just not fun or worth it for me to spitefully try to play through the client screwing me to get some value out of the weeks worth of gold I dumped on…
1 vote -
Draft is really bugged with Mana FLOOD!!!
DRAFTING.....MANA FLOODING....EXCITEMENT!!!!
2 votes -
draft premiere freeze
Hello,
During draft screen froze during SOME pack selection in pack 1 and 3 not 2. Not all cards and ARENA chosen cards wasn't the worst choice but still not great.
On steam/windows - new graphic card: 9070 XT
Have a nice day.
1 vote -
Servor problem during a draft
In a 2 point win draft. During a best of 3 if you lose the first game and there is a servor bug the system consider that you have lost all the wath where you have lost only one game over the 3.
1 vote -
Auto loss after locking the Phone screen
Auto loss in Sealed.
I locked my phonescreen(iOS) for about 5 seconds and after reconnecting I got sent back to the Eventpage with a loss.2 votes -
Roping
Username WIN is a time-wasting, stalling, roper. He roped me every single turn of the game. I don't know exactly when the game started, but I'm guessing that the game had already been going on for about 10 minutes when I checked my time at 1:32 pm, and I started taking screenshots from 1:35 pm to 2:06 pm as shown on the metadata from the screenshots. The game ended at 2:12 pm. I roped him back to show him how it feels, but I never let my bar get low enough to use a timeout as you can see from…
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MTGA 2_28_2025 2_06_58 PM.png 8736 KB -
MTGA 2_28_2025 1_57_33 PM.png 8702 KB -
MTGA 2_28_2025 1_55_17 PM.png 8988 KB -
MTGA 2_28_2025 1_53_32 PM.png 8663 KB -
MTGA 2_28_2025 1_51_24 PM.png 8569 KB -
MTGA 2_28_2025 1_51_00 PM.png 8529 KB -
MTGA 2_28_2025 1_40_55 PM.png 8775 KB -
MTGA 2_28_2025 1_35_18 PM.png 8740 KB
3 votes -
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Roping
Username WIN is a time-wasting, stalling, roper. He roped me every single turn of the game. I don't know exactly when the game started, but I'm guessing that the game had already been going on for about 10 minutes when I checked my time at 1:32 pm, and I started taking screenshots from 1:35 pm to 2:06 pm as shown on the metadata from the screenshots. The game ended at 2:12 pm. I roped him back to show him how it feels, but I never let my bar get low enough to use a timeout as you can see from…
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MTGA 2_28_2025 2_06_58 PM.png 8736 KB -
MTGA 2_28_2025 1_57_33 PM.png 8702 KB -
MTGA 2_28_2025 1_55_17 PM.png 8988 KB -
MTGA 2_28_2025 1_53_32 PM.png 8663 KB -
MTGA 2_28_2025 1_51_24 PM.png 8569 KB -
MTGA 2_28_2025 1_51_00 PM.png 8529 KB -
MTGA 2_28_2025 1_40_55 PM.png 8775 KB -
MTGA 2_28_2025 1_35_18 PM.png 8740 KB
3 votes -
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Quick Draft games ending
I am on a quick draft atm. I played 3 games as expected. 4th to 6th were ended in the midle of the game and returned to quick draft screen without changes on victories and losses.
1 vote -
Disconnected and couldn’t reconnect
I was playing premier draft on arena and I got disconnected due to connection, when I reconnected it showed as if I never played this game so I entered a new one. When the second one finished, it counted the first one as loss
2 votes -
BUG in ARENA DIRECT
I just got "lost" in Arena direct for 5000 Gems!!!!! approximately 35 USD!!!!!!!!! I had a good pool, was playing game no 3 (I was 1-1) and suddenly the game stopped like it was refreshing or some issue with the connection (internet was working fine). It logged back and I was out of the game so I immediately clicked play (I assumed I will be back in the game I was winning). Turned out I started a new game with different opponent. After a long battle I won. Got back to lobby and somehow I was 2-2!!!!!!!!!!!! I clicked claim…
2 votes
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