MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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990 results found
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Disconnect not reconnecting during draft, resulting in loss
The game has not been reconnecting to disconnected matches. I get taken back to the screen where I can begin matches, but when I hit play, which usually reconnects to my match in progress, I start a new game even though my already existing one appears to still be active, as I'm guessing I time out and receive a loss while playing the other.
This resulted in me somehow ending with four losses, a clear indicator of a bug. Screenshot demonstrates this.
This cost me my 750 entry, as my run ended before I could play my matches. I'd like…
4 votes -
Can't put land back in my cube deck
During the building of my deck I put all lands aside, but now I can't put Xander's Lounge back in. When I click it the game offers me to buy a alternate art which I don't want and dragging it in doesn't do anything.
3 votes -
Game froze during game
Game froze during game and I lost my draft gems. I want my gems back
4 votes -
Sparky's Challange disappeared after 2 wins
I'm a new player, after winning the second battle of Sparky's challenge, I didn't get the reward for that battle, and the Sparky's challange event completely disappeared, both from the main screen and the Events tab (Play->Events), and Sparky commented that now I'm ready for the Starter Deck Duel. I'm really disappointed, because I wanted to try out all 3 event decks and get all the event rewards.
4 votes -
Game loss after loosing connection for 5 seconds
You will have to make some changes in when the connection is gone for a few seconds, instead of getting a game loss, give people some time to reconnect. In Magic online you have 5 minutes to reconnect before you will recieve a game loss. I had now more then 3 times that i was winning a game but gettining a game loss for loosing connection for 5 seconds while my internet was doing just fine. And when you are playing events for 2 boosterboxes, getting a gameloss is just a big disadvantage!
2 votes -
Constantly getting kicked out a match
most of the time (90%) I’m in a match no matter if I’m losing or winning I’ll get kicked! Tried on several network and 2 platforms (pc and android tablet), it is all the same.
4 votes -
Shadow of the Second Sun Skips Post-Combat Main Phase
- Play Shadow of the Second Sun in pre-combat main phase.
- Post-combat main phase begins, triggering the aura.
- After the extra phase trigger resolves, it just skips to the end of turn.
The bug happens consistently, got some straight losses due to this one. Please fix it asap, thank you.
10 votes -
Extra loss in premiere draft
I was playing on PC then switched to mobile and picked up an extra loss somewhere. I was 0-1 in my current premiere draft run, switched to mobile and won a game and it showed me 1-2 instead of 1-1. Any way to erase the second phantom loss?
55 votes -
Event selection - Add option to hide/disable Alchemy events and news
I hate Alchemy. I prefer best of one premier draft of the current set. I play a lot of drafts. Muscle memory has me expecting my draft selection button to be in the same place on the screen every time I go to select my event. Every time you add an alchemy event you put the alchemy button right where I expect my Non-Achemy premier draft button. Today I clicked the wrong button. I did not realize it until the draft started. I did not enjoy my event. If you add an event please find a way to keep it…
2 votes -
Game Loss for Games I could never play/finish
Yesterday I went into a Premiere Draft and my record was 1-1. In game 3 I was pretty close to winning, when suddenly my game crashed without a bug reporter and just sent me to thehomescreen. After I opened the Arena client again however it didn't let me connect to the game and instead put me at the homescreen.
At first I thought tough luck, game loss due to a DC, but instead the Premiere Draft screen was still 1-1 and I could start a different game. After I clicked that, at around 20 seconds I got kicked out of…2 votes -
draft crash and impossible to reconnect 2 times in the last 7 days
This happened to me twice last week: playing a quick draft event game crashed in the load scrren, closed and return to windows desktop. Then, I tried to reconnect few times and the same happened. I surrended and lost my match
Today it happend again. I needed to restart my pc to run the game again
Very frustrating, hope you fix this soon.
Please fix this bug
2 votes -
Match interrotto
Durante un match in premier draft è comparsa la schermata "waiting for server" e quando si è ricollegato ero nella schermate principale con assegnata una sconfitta.
Il tempo passato con la schermata "waiting for server" è stato troppo breve (meno di 10 secondi) perché mi possa essere stata assegnata una sconfitta per il tempo.
Il match in corso è semplicemente cessato.2 votes -
Queremos mais eventos Historic Pauper!
Adoro jogar Magic, jogo quase todos os formatos, e um formato muito legal é o Historic Pauper, uma vez que ainda não existe um meta e podemos ficar quebrando a cabeça para construir um bom deck!
Os eventos Historic Pauper sumiram, inclusive não é mais possível montar decks nesse formato pois esse formato sumiu do jogo também.
Tenho centenas de Wild card comuns sobrando na minha conta e não tenho nada para usar elas.
Por favor, voltem com o formato Historic Pauper!!!3 votes -
aetherdrift draft error
Jugando un draft premier de la expansion aetherdrift,en pc ( windows) lance un hechizo Alas rotas como instantaneo y se quedo al costado de la pantalla congelado sin lanzarse, y sin dejarme hacer nada mas que ver pasar el tiempo. es la segunda vez que me sucede. Si la expansion es inestable deberian cancelar los drafts hasta solucionar los errores.
2 votes -
Mulligan bug during draft
During my last omniscience fundation draft i created and played my deck but during one match I took a mulligan and the card that I put on the bottom (I had only one in my deck) was exactly the first that I draw.
3 votes -
Omniscience draft not functioning properly.
Omniscience draft omniscience does not interact as a normal omniscience would….
There is no option to play a spell for it’s normal mana cost instead of zero, and this has led to situations where I play a spell with a cost of x, while having mana available, but it replaces it with omniscience automatically casting for 0. Makes several cards worthless, and I have lost at least one game due to this.
For instance, having two treasures and the five mana from the event, when casting a genesis wave, it automatically cast for zero instead of allowing me to cast…
3 votes -
Standard Metagame challenge Event kicked me off after 1 game, isn't it BO3?
I just started the Standard Metagame Challenge and got my loss after only game one! It did't even let me go to sideboarding for game 2!
3 votes -
Disconnected from the game
During a quick draft - omniscience game, the game froze. Once I restarted MTGA, I got the message posted below. Upon selecting "Reconnect", the game froze. I tried resetting the client a few times afterwards, with the same effect. Only after about 15 minutes I was able to connect to the game, but I was awarded a loss.
I want a refund for the event.1 vote -
Traditional constructed event - Game remaining counter wrong
Platform: Windows, Steam
During a traditional constructed event, when you press cancel during the loading screen while there is the "Entering match..." dialogue, it seems the game will count that as a loss and remove a game from the event (x game remaining counter).
In my case, I played one match, then, for the second match, pressed the cancel button before joining it because I changed my mind.
Later in the day, I played one more match and after that match, the game was showing "2 games remaining" in the event tab. Though my game tracker only shows two matches…2 votes -
Extra loss during Draft
Went 1-2 in a MOM premier draft, but got an extra loss after game 2 I think. After playing my third game the draft ended at 1-3. 17 lands screenshot is attached.
138 votes
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