MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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990 results found
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プレミアドラフトでゲームの途中で別のゲームになった
0-2でドラフトで対戦中、反応が途絶しドラフトタイトル画面に戻った。初めのゲームに戻るため再度開始を押したところ別の相手とのゲームが始まった。その後、2回目のゲームは勝ったものの初めの途中のゲームが敗北扱いになったのか、再ログインすると3敗したことになっていた
2 votes -
Incorrectly given 3rd loss in draft
I was in a bloomburrow premier draft and won my fourth game to give me a record of 4-2. After the match when I returned to the main screen, I had correctly been awarded the win but had also received my third loss.
6 votes -
prerelease
Prerelease issues.
With the change to prerelease codes and events. I participated in my local game stores event but left halfway through for personal reasons. My MTGA account did not update with the 6 packs as we would usually have from the code. There needs to be an alternative.2 votes -
Premier Draft Win/Lose Bug
I was playing on my desktop (Win 10), and I played 5 games with 4 wins and 1 loss in total. But I suddenly found that my draft result was 4 wins with 2 losses. This display bug frustrated me, cause if I didn't notice that and kept playing, only one more loss would end this draft, which was supposed to be two. The records of 17 lands that I attached prove that I only played 5 games and I won 4 of them, which made the "4 wins with 2 loses" result in MTGA ridiculous. This would cause me…
7 votes -
Awarded a loss when I won
Had an issue today when I won a game where opponent conceded in limited bloomburrow, said I won and then awarded me with a LOSS! How do I get reimbursed for this? Thanks.
2 votes -
Prerelease boosters
Hello! I've playied the pre release event yesterday on my LCS, used the companion to track the event in the same account as MTG Arena but the packs didn't show upin the booster section of the digital game. There will be not anymore packs or codes to get the packs?
1 vote -
arena kick me out of the event
Arena kick me out of the event play in qualifier (bo3) at 22.30. I win the first match. I start the second and lose the first game; I win the second game by opponent's concession but meanwhile arena server crashes. Arena return to tournament page without play the third game and without results of the match. Now I'm not anymore in the event.
2 votes -
15 land deck, game 1, 9 land and 4 spells - lost. Game 2 4 spells 9 land - lost. Game 3 9 land 4 spells, lost. Every game I drew 9 land by 7
Shuffler doesn't work with DLC and 15 land decks. Refund me
3 votes -
arena cube
Why is Chrome Mox in the cube when cards like mana drain/dark ritual are not?? Having one card so much more powerful than every other card is a mistake, maybe nadu gets close in right deck but.. I just lost to a basically unbeatable draw and have already done the same to opponent today, im on a disability allowance so cannot afford rebuys so losing to agrro playing turn one Mox sux
1 vote -
5 votes
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Jump In
I have played Jump In several times since Murders of Karlov Manor was released and have not been offered any of the new packets as my first selection - I was offered a new packet once as my second selection. I have played Jump In enough in the past that I should have received a choice of a new packet every time; according to your rules about packet selection.
Something similar happened for a few sets in the past where you would not get to choose a new packet sometimes. That seemed to be fixed for the last set or…
19 votes -
Pauper and Artisan formats
Hello.
Would it be possible to have more pauper and artisan formats?
Like with each new set rolling in, a pauper or artisan event would be available for that set (or for couple latest sets).Not to mention I would really appreciate seeing those for all time, even as non-ranked plays.
It's just fun to play those:)6 votes -
Game crashed during quck draft match, stuck on loading screen
Was playing a Foundations Quick draft match when my game froze. Had to close the app and when I tried reopening it got stuck on the loading screen. Samsung Galaxy S23 Ultra
2 votes -
Unable to take game action
Opponent passed turn, I was unable to take any game actions or cast spells. Turn tracker in bottom right was missing, my timer started ticking down. Restarted the app but by the time I got back in it had skipped my turn, lost game because of it
6 votes -
Midweek magic
Midweek magic on Arena is a great idea but could be improved. For example, almost every month there's an event that repeats something that is regularly available such as Standard or Alchemy. These should be replaced with Pauper and Artisan, which are a ton of fun and a great entry point for new players. Also, too much Momir!
55 votes -
Unable to find Ranked Constructed Events
When I hit play I have no options to play Ranked Standard BO1; or ranked explorer or Alchemy or whatever
I see what you're suggesting. I'm not in tutorial mode. Just when I go to events I can see Standard Event... but I don't have access to the ranked constructed events; just unranked.
I have no access to any ranked constructed events. I've played Alchemy Events, Standard Events and my ranking doesn't change.
I was able to find ranked individual games in the play tab - but not ranked events
4 votes -
NEW FROG SHOP IS TRASH, MAKE EVENTS FREE, THIS IS NOT MTGO THANKS.
New frog shop is trash, just make events free, i have to pay to partecipate in an event, it doesn't make sense to lock an event behind a paywall, it's rather frustrating, and predatory in it's execution.
5 votes -
Cube Draft TriLand cant use
If you try to use Tri-Land card (Ex:Raffine's Tower) in a cube draft, it will look like this image and you won't be able to use it.
Refund the participation fee.5 votes -
Win being recorded as win and loss
I entered a match today with 2 losses and 0 wins. At the end of the match, which I won, it showed me with 1 win and three losses (it tallied both), and I was only able to claim my prizes. I was very surprised that I was unable to play again after a victory.
62 votes -
Traditional Draft Resign
After losing one match in Traditional Best of Three Bloomburrow Draft, I was no longer able to play in the event I drafted for, despite that being only my second match of the three I should have had. I would like to be reimbursed if possible.
3 votes
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