MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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881 results found
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What an adventure!
You're well on your way to being a great Planeswalker.
You got a Quest. If you complete it, you'll get a reward.
Go here when you're ready to play a game.(your quest, wizards, is to fix this interaction popping up EVERY TIME i land on the main page.)
2 votes -
Review Consolidation
I was facing an issue with MTGA's tutorial showing up after having completed the spark tutorials a couple years ago, I come here to find if anyone has a fix for it, and there are probably a hundred people facing the same issue, with half voting on one comment, and the other half making their own comment. I am guessing that a lot of people face the issue, and I am surprised there is not only no solution as far as I can see, but that there isn't an faq page or something for these.
2 votes -
Sparky since last but one Update
Since the last but one update Sparky has been appearing on the home screen every time it opens. This has not been the first time you've had problems with the pesky sprite.
Accepted she is useful as the tutorial guide for new players, despite the annoying voice, but once play is well beyond the tutorial stage she is completely superfluous for all intents and purposes. Therefore, could you allow all players a functioning button to disable/enable the little pest as and when they see fit?
2 votes -
glitch
Every time i play a new game, tutorial coma back and speak
2 votes -
collector achievement
Collected 4 copies of Throne of Eldraine, but collector achievement not granted.
6 votes -
Shelldock isle doesn't work
Shelldock wont let me play the card under it when they have less than 20 cards in library
3 votes -
Sparky wont go away
Sparky came back about a 2 updates ago and it wont go away and there is no option to turn it off. I completed the tutorials years ago, there is no reason for this feature to turn itself back on.
2 votes -
Typo in ATLA draft description
G/B archetype description in ATLA draft has a typo "Early Kingdom" rather than Earth kingdom.
2 votes -
My cards are below the life counter
My cards have been below the life counter. I tried to reinstall and it stills does the same thing. This started happening after the latest patch.
5 votes -
Cards Visual Bug
After the new update, there is a visual bug where cards are not fully displayed properly. They are lower than usual - can't see whether a card is an instant, creature, etc. And it is overlapping with the health icon.
5 votes -
screen
Every time the game switches "modes" (e.g. goes from loading screen to battle or from battle to defeat/win screen the game goes from full screen to windowed mode.
38 votes -
Arena freezing on MacOS
Arena freezing on MacOS at load screen. Usually crashes at "Requesting Format Data" - if I get past that, then it crashes and gives an "unable to get collection" error. I've done a thorough uninstall / reinstall and even went so far as to reset my Mac to factory settings - problem persists. And, just for added fun, the first time I tried to submit this report this website sent me to a 404 after I clicked "Post Idea." Super cool.
Please fix.3 votes -
Cannot login
Every time I log in I get prompted to reconnect to the server
3 votes -
cant log on
I can not log on. it says there is no connection, but my internet is fine.
3 votes -
App closes
Mobile app on android will not open. Loads the start sceen but as soon as it gets to the home screen it foreses itself closed. It happend after the last update around 12-10-25.
2 votes -
アップデートのインストールに何度か失敗した
それらのアップデート後のインストールに何度か失敗。
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Sep 17, 2025
No incidents reported today.Sep 16, 2025
Game Update - Through the Omenpaths Prepatch
Completed - The scheduled maintenance has been completed.
Sep 16, 18:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 15:30 UTC
Scheduled - @MTG_Arena maintenance will occur to deploy the 2025.52.00 game update, containing the Through the Omenpaths prepatch.📥 Small download required.
🔄 Restart required.
⏲️ ~3 hour estimated deployment.
📝 Patch notes soon after.
Sep 15, 20:31 UTC
Live Incident - Game Instability
Resolved - This incident has been…1 vote -
Etali, Primal Conquror not casting on enters as intended
when Etali enters you are supposed to be able to cast the spells but what is happening is no UI with the cards showing up which ends up only letting you pick 0 cards in order to resolve the ability as no options are showed
3 votes -
Top Section of Screen Graphical Error (Visual Bug)
After playing the game for some time, sometimes after 1 game, the lobby screen glitches out with white boxes where the graphics should be.
2 votes -
unable to get collection
When I start the client, after 1 minute of loading, I get the error: "Network Error: Unable to get collection." I get the same error on both Windows and Android.
9 votes -
Client goes from fullscreen to windowed every game
Everytime I start or finish a game the client goes into windowed mode, so I have to go into settings and change it back to fullscreen.
31 votes
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