MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2493 results found
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No Draft Rewards
Hello,
I recently finished a draft but I did not receive any rewards after the event. My draft deck is still visible but I did not get rewards and the draft is prompting to pay for another entry.
Any assistance you can provide is appreciated, thank you
24 votes -
Banned Cards in standard event
So i registered for the standard event waaaay back when Oko and Once upon a time etc. were legal. Now i have started playing again and my old deck is still registered allowing me to use Banned cards in standard.
13 votes -
Arena crashed 5 times in a row.
Arena crashed 5 times in a row, and I just lost a match in M21 Sealed because of this.
2 votes -
network connection
I completed the player draft portion of my event and now when I click play to play my first game I get a "Network Error" "Unable to join event. Try again later."
4 votes -
game crash
the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a draft game
153 votes -
se congela en quick draft y pierdo partida
estoy jugando un quick draft y se me congela la el cliente, luego al volver a entrar la partida esta perdida, no me dejaba entrar llegando a la partida y saliendose el cliente de nuevo
6 votes -
Disconnect Error During Draft
I was drafting and lost the last half of a pack due to disconnect errors.
12 votes -
Crash during battle
Hi !
Crash during sealed match while the turn 2 and impossible to reconnect to the match. The game load and when "Ready" is displayed on the screen, the game crash again.
21 votes -
disconnect during timed draft
I paid 1,500 gems for a draft and got disconnected. When trying to reconnect I got a black screen and lost out on multiple picks.
3 votes -
Disconnect from Timed Draft
I got disconnected from a Timed Draft and when I tried to return to it I ended up with a black screen and missed numerous draft picks after paying the entry fee with gems.
2 votes -
MTG Arena crashing on Mac
First time playing on a Mac, the client crashes after every match I complete, then crashes on the next restart.
128 votes -
the game crashes in the middle of the draft, making me lose the tournament
Game crashes in a draft premium event of M21. I drafted the cards, but when starts the game against oponnent the game close in turn 2 or 3. I try enter in game, but it is no possible, and a lost the game. I lose two games, and I spend 10000 coins to make gems, i want my gold back!!
7 votes -
Jugando un premier draft jugando una tuerra en la segubda partida se sale del juego y cuando intento entrar se sale de nuevo
No funciona el juego me escupe, ya con la anterior presentación pasaban cosas parecidas y perdí gemas y monedas varias veces.
3 votes -
Bug during 2021 core set premier draft event
When i start a match during 2021 core set premier draft event the game crashes to desktop. That made me loose 2 games!
9 votes -
I did not receive a prize for an arena cube draft
After receiving 3 losses in an arena cube event, then the end screen did not allow me to claim my prize, and I did not appear to receive any prize at all. It also showed the screen as a deck with 3 losses, but the rest of the screen displayed as if I was not in an event. This was somewhat disappointing because I lost all of my prizes.
3 votes -
crash during draft picks
Arena seems to crash anytime I pick a card (specifically dragging into my pool) or move a card from pool to sideboard in Cube draft. It happens both during the draft and during deck building. The screen goes black and I can hear the card shuffling sound for a bit before the program closes and I briefly see a window for Arena Unity. This completely ruined my draft.
11 votes -
Traditional Standard Ranked play does not reward ranks
Both today and yesterday BO3 standard ranked did not reward me any ranks when I won the Bo3s. The usual rank gained/lost interface does not show up but quest rewards interface does. Checked my rank yesterday after 2 won Bo3s and did not gain any ranks.
21 votes -
Client Crashed during draft match
Client crashed during a Quick Draft, rendering me unable to play my turn, and resulting in a match loss. Is there a way to reverse the loss so I can play the full Draft? Thanks!
9 votes -
Single click while drafting automatically takes the card instead of reserving it
Whiled drafting, a single left click on a card will normally reserve the card. At least 3 times now I have clicked on a card and it is automatically taken instead of being reserved.
48 votes -
Mtg Arena Close before playing a match
Mtg Arena close before beggin a match, I´ve lost golds and gems in events when i want to play, lost gold in drafts and constructed events.
8 votes
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