MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2541 results found
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Premier Draft Bug SNC
Hello. I was stuck in the Premier Draft screen after my first pick. Waiting on other players to pass a pack past the time limit for passing a pack. When trying to go to menu, the game crashed with "waiting for the server". After ending the game with "end task", and rejoining the draft I ended up with random picks. Please provide a refund. Thanks in advance.
This is the second time I opened this ticket, because I didn't get a refund yet. Could you please provide a refund? Thank you
1 vote -
カラーチャレンジ
カラーチャレンジ5戦目が、サーバーの応答待ちで
動かない19 votes -
waiting for s
Waiting for server - new double feature draft
Stuck at waiting after singing up for new double feature draft. Waited for a few minutes, then shut the program down and restarted. Was thrown into draft after missing the first two picks! :(
I'm on a PC
3 votes -
Product Suggestion
Please implement an event just for friends where you can Play private drafts or sealed
4 votes -
I was drafting when maintenance launch. IA picks cards for me, I'm screwed !
I was drafting when maintenance launch. IA picks cards for me, I'm screwed.
I couldn't finish my picks, and IA picks are bad (like, not in my colors). So I paid for loosing. Any helps ?-
UTC_Log - 05-12-2022 15.50.03.log 1710 KB -
UTC_Log - 05-12-2022 15.46.16.log 1 KB -
UTC_Log - 05-12-2022 15.45.40.log 2 KB -
UTC_Log - 05-12-2022 15.39.32.log 1 KB -
UTC_Log - 05-12-2022 15.38.42.log 2 KB -
UTC_Log - 05-12-2022 15.38.13.log 1 KB -
UTC_Log - 05-12-2022 15.35.25.log 89 KB -
UTC_Log - 05-12-2022 15.34.31.log 6 KB -
UTC_Log - 05-12-2022 15.32.19.log 1 KB -
UTC_Log - 05-12-2022 15.32.30.log 1 KB -
UTC_Log - 05-12-2022 15.32.57.log 6 KB -
UTC_Log - 05-12-2022 15.33.42.log 6 KB -
UTC_Log - 05-12-2022 15.00.10.log 16 KB
1 vote -
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Report a bug in my event .During my Quick Qraft of Keldheim,my game crashed.
During my Quick Qraft of Keldheim,my game crashed.Altgough an error report told network may have something wrong but when I recronnet I still wait the opponent for minutes . Then I tried to end the game but make no sense.When I open MTGA again I waited for a minute , but make no sense I can't enter the game.
May I get a refund for this, the problem always happened but this time I am very angry, because the account is belong to my girl friend.This problem make her angry with me.1 vote -
ICRs and Event rewards (Alchemy or Standard) show all cards as “new” and the duplicate protection doesn’t work with rares/mythics
ICRs and Event rewards (Alchemy or Standard) show all cards as “new” and the duplicate protection doesn’t work with rares/mythics.
Currently playing on iOS 15.3.1
2 votes -
Failed to enter draft properly
I entered a Double Feature draft.
After the queue phase was complete, I was not entered into the actual draft. I believe the screen said "connecting". This lasted so long that I realised that the picks must have started. I restarted my client. I attach a screenshot of the draft in this phase: I could see my first two picks (which had been auto-picked by Arena) and I could see that it was my turn. However, I was still not presented with any cards to pick from.
I restarted the client a second time and the rest of the draft…
3 votes -
スタンダードイベントで禁止カードである天啓やゼロ除算入りのデッキとマッチングした
スタンダードイベントで禁止カードである天啓やゼロ除算入りのデッキとマッチングした
禁止カードが使えない前提でデッキを組んでいるのに理不尽に感じる2 votes -
draft
During draft I choose pick. Confirm choose and MTGO choose random other pick. Absolute random picking
1 vote -
Glittering Frost Turned Into Snow Plains During KHM Quick Draft
Hello,
During my KHM Quick Draft (pack 3 pick 1) I selected and drafted a Glittering Frost, but when it added to my deck, it turned into a snow-covered plains. I thought this was the common bug that switched it back to the drafter's actual pick after the draft, but this turned out not to be the case. I restarted the client multiple times, saved a deck, navigated elsewhere, etc, but it never changed back to a Glittering Frost.
Please see the log and photos attached. (one from the client and one from 17lands showing my draft selection)
I am…
1 vote -
draft pick
during a premier draft i picked my first card and lost the connection for a moment. When i reconnected, the game didn´t let me picking any cards, and after the picking they give me random cards (the first card i picked was missing too). I suppose that the game autopicked. I would like to get back my draft token because it is imposible to play with a 5 color deck with random cards.
6 votes -
quick draft deck and rewards disappear
I had a quick draft NEO which I picked among bots when it opened on Arena two weeks ago, and finished it up today (I think end record was 4-3). However, when I go to claim the prize I got a network error status message and had to let things reload. Afterwards, I look back into the quick draft event and see that the deck and corresponding rewards have disappeared from the event and the game interface is prompting for a new entry payment, however no additional packs or gold show up in my account for the recently completed draft.
2 votes -
Bug with jolly cards in update banned card
I did the update but the banned cards were not replaced with jolly. What i can do?
3 votes -
1 vote
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draft
draft frozen, web connection active, I tried to change connection, same thing. In attachment, two logs and a screenshot. Thanks
1 vote -
alrund epiphany no birds
I was playing with in the event and alrund epiphany did not generate any birds, I used it with the galvanic iteration, which was strange, I always use this combo however for the first time the birds didn't appear
2 votes -
There is a bug with the free decks with 2 colors on PC. The Alchemy card block the deck and we cannot retry this card of the deck.
The alchemy card is an illegal card in the free decks 2 colors. We cant retry this card in red in the deck. the deck is illegal. I cant play with these free decks 2 colors.
red/green : phylat = pb
white/blue : aspirante luminarque = pb
Thank you to support us and repair this bug.3 votes -
Bug draft premier new capenna
el juego se quedo pegado sin permitirme seleccionar cartas en dos ocasiones, donde en una primera oportunidad fue necesario cerrarlo, espero el reemboloso de mis gemas
1 vote -
Frozen draft
Client froze during ranked draft. This has happened two drafts in a row now. Only missed 2 picks the 2nd time because I recognized what happened. I missed an entire pack before realizing.
1 vote
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