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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2449 results found

  1. Cannot find matches.

    As title says, when the update hit, I was in the middle of a Premier Draft Event for MKM. Trying to requeue but have been waiting for almost 30 mins.

    7 votes

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    0 comments  ·  Events  ·  Admin →
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  2. Jump In! Challenge. New player won't let me complete

    New player. Completed the 3 Jump In! events for a Jump In token. Won the events, got the card and everything. Was 2/3 for this, won, took the card on the third time same way as the others. Instead of completing the challenge it went back to 1/3. Not sure why.

    14 votes

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    0 comments  ·  Events  ·  Admin →
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  3. Quick draft lost caves

    Game play will not engage after update. Have waited 10min for a match multiple times. No matches have triggered since the update.

    6 votes

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  4. Cannot start Quick Draft Lost Caverns of Ixalan

    I Cannot start Quick Draft Lost Caverns of Ixalan. I go into the draft detail page, I see I have 1 victory and 0 Loses, I click Play and no matter how much time I wait I don't ever get paired with someone to play. This happened since the MTA update to introduce the new set.

    5 votes

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    1 comment  ·  Events  ·  Admin →
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  5. Midweek Magic Bug - Can’t start a game

    Perhaps it is me or iOS but on my iPad this week, the Midweek Magic: Gladiator Community Spotlight games fail to start. I have tried multiple times and even restarted the game but to no avail. I click play, it says currently waiting, then waiting for opponents, and proceeds to wait for minutes without starting and after 60 seconds allows me to cancel. I am unable to actually play games for the event, please help.

    4 votes

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    2 comments  ·  Events  ·  Admin →
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  6. Coppying Coerced to Kill with Doppelgang

    After coppying Coerced to Kill with Doppelgang I could not select the targets for Coerced to Kill.

    The timer went off and the game selected my creature instead.

    6 votes

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    3 comments  ·  Events  ·  Admin →
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  7. Extra loss during Draft

    Went 1-2 in a MOM premier draft, but got an extra loss after game 2 I think. After playing my third game the draft ended at 1-3. 17 lands screenshot is attached.

    39 votes

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    6 comments  ·  Events  ·  Admin →
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  8. HATE that midweek magic Alchemy Ladder event affects ranking

    I'm not sure if this was by design or not, but in any case my rank shouldn't be punished for being forced to use a deck I did not create. Midweek Magic should be ENCOURAGING me to try new formats, and the rank change punishment does the exact opposite.

    11 votes

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    7 comments  ·  Events  ·  Admin →
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  9. quick

    Quick draft MKM appears to me as unranked, while quick drafts are always ranked. The rank does not update after each game.

    8 votes

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    0 comments  ·  Events  ·  Admin →
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  10. Network Error after Update

    Customer unable to login after the recent update. Showing Network Error.

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  11. Starter Deck duel and other events cannot connect games.

    It will never find a game. Other events, like Jump In are experiencing the same problem.

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  12. quick draft

    Não consigo achar uma partida no draft rápido de cavernas de ixalian, aconteceu após a atualização do novo set dos fora da lei, fica procurando mas não acha nenhum oponente, detalhe que eu consigo jogar ranked standard normalmente, só o quick draft que está assim

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  13. Jump In! says "claim" but won't let me claim anything or play

    I click on the "claim" button, and am trying to claim my card and build a new deck for Jump In! but it just says "waiting for server" and won't let me do anything

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  14. Jump In

    I have played Jump In several times since Murders of Karlov Manor was released and have not been offered any of the new packets as my first selection - I was offered a new packet once as my second selection. I have played Jump In enough in the past that I should have received a choice of a new packet every time; according to your rules about packet selection.

    Something similar happened for a few sets in the past where you would not get to choose a new packet sometimes. That seemed to be fixed for the last set or…

    7 votes

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    1 comment  ·  Events  ·  Admin →
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  15. Bug: "Festival: Murders at Karlov Manor Story" rewards

    On the new Festival: Murders at Karlov Manor Story rewards , the first reward "call a surprise witness" is not rewarded.

    7 votes

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    0 comments  ·  Events  ·  Admin →
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  16. Premier Drafts still not available

    WOE Premier Drafts are still not available despite the Status page saying the issue with them has been resolved

    16 votes

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    5 comments  ·  Events  ·  Admin →
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  17. Lost a draft game without even entering a match...

    So yesterday I've Drafted (it was early in the morning), and I've done Premier Draft for MKM.

    Deck is probably going to do poorly, I'd be surprised to get a win with it, but w/e.

    Completed a daily quest earlier, so I was basically done for the day anyway, but I've tried to get a single match with that deck, queued in with the deck, I saw almost a minute has passed and I was still waiting. Was about to cancel, wasn't really in mood to play anyway, but there was no "Cancel" button. After it passed 1 minute mark…

    3 votes

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    3 comments  ·  Events  ·  Admin →
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  18. Quick draft

    I can’t play any matches. It gets stuck at the stage of finding opponents and never progress

    4 votes

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    0 comments  ·  Events  ·  Admin →
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  19. starter deck event

    latest starter deck event on 4/18 with the new decks does not provide deck to my decks after winning

    25 votes

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    2 comments  ·  Events  ·  Admin →
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  20. Alchemy is Only Format Available

    In my play options I only have the ability to see alchemy mode. I do not even have the option to unlock all game modes from account menu.

    I can not see standard play, only alchemy. Not really sure what is causing it, I completed the new player experience. I also tried to unlock all modes from the account page in case I forgot anything but there is no option to do that on my account.

    8 votes

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    3 comments  ·  Events  ·  Admin →
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