Earn a new deck stuck at 0:00:00
The earn a new deck quest feature is stuck at 0:00:00 left on the timer with no way to earn a new deck
Playing on PC
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dsfagundes#85475 commented
If this issue involved people not being able to spend money in the app, it would've been fixed weeks ago. Since it doesn't, I'm not sure it ever will.
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Cryotrapper#39503 commented
is there really no way to just get codes to redeem for the missing decks this seems like an easy short solution till the problem is fixed
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zeck#09897 commented
Dual Color deck quest isn't resetting the daily timer. Says at 00:00:00.
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zet961#85719 commented
Бесполезно, техническая поддержка не чем не может помочь.
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BargainBin#84679 commented
I got this bug too I started beginning of august and just thought It would fix its self but it’s been too long is there any updates on this
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Gen#63912 commented
Replying with a generic email to report here in bug suggestion details obviously looks like a waste of time. It's been over a month now since august. This is ridiculous and unacceptable for such a successful company.
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Salazar#19492 commented
I can not receive any new 2 color decks because the quest timer has been stuck at 0:00:00 for weeks.
I logged into my account on both PC and iOS, and the timer stuck on both platforms. -
Sinople#61626 commented
Same bug in my Iphone X
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Odieman#52768 commented
Same issue like everyone else here, after the update in late august.... I was a new player (week or two) back then. I have paid and grinded my way to decent cards, but this still isnt fair. Please fix this, reset timer, for everyone, give out deck codes gems or something. Please. Its been over a month....... Get your act together WotC.
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BlackSol_#72757 commented
@ADMIN
Wizards_MS11 #22445 (Feedback Manager, Wizards of the Coast)I took your suggestion and I was told to come back here and report my issue on this page. I'm sick of this run around. It's insane that this issue is still hanging around and that this many people are still suffering from this problem. Just release codes for the decks or reset accounts or refund people so they can start new accounts. Do something! I live in a rural small town and this is the best way I can play magic and it's broken. I've spent money on my account that I now can't get back so I'm just out that money if I want to start a new account. Fix this! Either fix the problem, or fix the symptom.
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weapon why#14581 commented
Seriously. It's been more than a month, and I haven't been able to collect decks that others have been getting the whole time. Thought this was just a display bug, but come to find out it's not, and I've been grinding for too long to create a new account and start over. Please fix it. Until then I'm putting my wallet away.
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kallam#56641 commented
Having the same problem. Only recived one dual colored deck...
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Dolomingo#19197 commented
I first reportet this on August the 25th...
Since then nothing happened; they just told me to look at the technical support page.
And now a month later they tell me to look at this page, just to show me, that still nothing happened!
That`s absolutely ridiculous =D -
DuergarDude#62909 commented
If the bug can't be fixed, just hand out compensation like 10 000 gems or something.
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QwertyN8#70812 commented
I have lost count at how long my quest for a new deck has been stuck at earn a new deck tomorrow. Please resolve. Thanks.
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Howlerr#04224 commented
On the pertinent reddit thread, WotC staff has posted comments suggesting that this issue is not a priority.
Because I trusted y'all would figure it out, I spent some money and sunk the time in to complete the daily quests every day, since. Otherwise, I'd have just created a new account.
Please don't leave us hangin'.
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Grudoe#08286 commented
I’m not even sure why Wizards has a comment page. They never address anything. They did this with Duels of the planes walkers as well; accepted people’s money with no refunds and didn’t fix the major bugs. I remember them deleting negative comments off Facebook (including mine) instead of fixing anything, when the lash back started getting heavy and people were demanding their money back. Apple ended up refunding me over $100 because I made a case to them that Wizards was taking my money and not offering the product I was paying for. This company is unscrupulous.
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hotchocletymilk#10872 commented
It's been over a month and this bug hasn't been fixed.
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MacAndMe#83811 commented
I recently started playing Arena again after some time off. I had already finished the monocolor decks and now the new deck timer is stuck at 0:00:00 so I can't get any of the new decks
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McGoodGreen#29206 commented
I have even less decks than both of you @Chassegnouf#14776 and @#snoggo#82124
I only got Treasure Hunt, Savage Lands, and Sky Patrol. I was pumped to get Control Center because my friends had managed to get ahead of me a day or two so I knew what was coming.
But then I got hit with the bug. Created my Account August 15th with my friends. They all laughed and continued earning their decks. I put in a support ticket. It kept getting closed. I put up with it for a bit because I had faith in customer support. But they lost it all when they never responded to anything I said, kept closing my ticket, and didn't even bother telling me about this bug section until AFTER I reopened my ticket four or five times.
And even then, I lost all faith I had when my dailies got bugged as well and there was NO WAY for me to obtain resources any longer. Meanwhile my friends were all ahead of me. But after they saw things still hadn't been fixed and they got to see the screen shots of my "chat" with customer support, we have all uninstalled.
Not worth the time or effort when it is painfully clear they give zero damns about the community.