MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2105 results found
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mtg arena unable to join event try again later
mtg arena unable to join event try again later
PC, iPad
can't join any game, any format5 votes -
I got locked out of gane i had won
I got locked out if a gane i won
3 votes -
game freeze
le jeu bloque pendant mon tour, tout est accessible mais aucune action possible.
je perd le match et du rank en meme temps
c'est abusé et plusieur fois par jour
je joue sur android5 votes -
Games still freezing
I have only played two games so far today and the server has frozen 2 out of 2 games. When will it be corrected? If it doesn’t get corrected, how do I request a full refund for every dollar I have spent on an unusable product? Do I have legal recourse to get a refund considering I made purchases in full faith that the platform would be functional?
4 votes -
Match crashes after sacrificing something
I'm unable to play MTG Arena in my Android device because it crashes always when I or my opponent are sacrificing something (Clues, Movilize tokens, Treasures, Evoke, ...). The game freezes and my timer goes on without chance to respond or even surrender the match (the button just disappears after trying to surrender).
5 votes -
Priority error
My opponent cast a card draw spell with card selection at the end of my turn, tapping them out. I was given priority to cast my own spell. I waited to allow them to draw and priority automatically passed through to their next main phase. As a result I was unable to resolve my spell while they were tapped out and recorded a match loss when they countered my card draw at the end of their next turn.
You must give me priority when I have an instant or I might as well go and install hearthstone.
4 votes -
MTG Arena Unplayable on Xiaomi 13T Pro After TMNT Update – Unreadable Text, Lag, Freezes, Lost Progress
I’m playing on a Xiaomi 13T Pro running Xiaomi HyperOS 3.0.4.0. Since the TMNT update on Tuesday, MTG Arena has become effectively unplayable on my device. Text and numbers are replaced by unreadable square boxes, and inputs are severely delayed (for example, trying to play cards from my hand). This regularly results in the game freezing entirely or timing out, which directly causes avoidable losses.
This issue has been happening consistently since the update, and it has already made me miss multiple daily quests and ongoing progress/rewards. As someone who plays every day, this is extremely frustrating and has significantly…
5 votes -
BUG : authntication failure
The user authentication system is currently experiencing major issues.
Repeated login attempts are made by the client software and recieve the "Authentication failed ...: timeout" message. I was booted from the system mid game and now I am not able to login.5 votes -
Frozen in combat step
Game keeps freezing during combat step. Can still interact with familiars but can't take further actions. Please help. I'm on the mobile client.
5 votes -
Animation Freeze, unable to interact with gameplay
Playing on Android tablet (Samsung A8).
After most recent update (ninja turtles update) my game began freezing frequently during ability activations and triggers. I am still able to interact with some elements on screen, like the emotes, and the settings cog, but the battlefield animation would remain stuck on the next-to-resolve ability and the pass-turn buttons would not function. The only way to fix it is to concede, or force close the program and reload, by which time my turn timer has run out and I am disadvantaged in my match, likely to lose anyway. It seems the freeze is…
5 votes -
Unable to cast a Snuff out
Mac
I have a snuff out in hand, and somehow I can't cast it.
I have a Watery Grave in play but I can't cast it with alter cat.
Even when I have 4 mana, I can't hard cast it.
Log was attached2 votes -
Out-of-turn Timeout
Recent bug/potential hack?
On mobile (Android)
Twice now in two days, and end of opponent's attack phase (two totally different decks, both opponent's deck and mine) the game does not progress to opponent's end phase. My timeout rope appears with no options, because it's not my turn, burns my timeouts, waits a bit, activates my timeout rope for a last time, and the game "ends" but doesn't give a victory/loss screen. Options wheel disappears, preventing me from leaving the match. Can still emote/interact with companions, but the only way to exit the match is to force close the game.
6 votes -
Freezing
Twice in two days the game partially freezes. It appears to happen just after combat resolution.
The game acts as though it is waiting for me to do something, my timer starts, but there is nothing for me to do. I try to reclaim the game by using the " report a bug" and "repair game files" but last time it was too early in the game so I didn't have enough timer saved up, resulting in a loss.6 votes -
A-Silver-Fur Master Ninjutsu soft-locks with Surveil overlay during Full Control
Platform
PC (Windows 11)Steps to reproduce:
1. Attack with any unblocked creature
2. Activate Full control after blocks
3. Activate Ninjutsu on A-Silver-Fur MasterExpected Result
Game should prompt for selection of mana color for the hybrid cost in A-Silver-Fur Master's Ninjutsu Ability.Actual Result
Prompt shows incorrect Surveil header, an extra empty selector spinner, and the buttons are non-functional.Relevant Occurrence
Ninjutsu-ing a A-Silfer-Fur Master off of a A-Moon-Circuit Hacker draw trigger. Entering Full Control during the Scry overlay gives an opportunity to Ninjutsu after the draw without setting a turn breakpoint. Additional attached screenshot shows that this…2 votes -
Daily goals not attaining after matches
I have casted so many spells that it says I need to cast to get the goal for the day and it is not attaining at all
5 votes -
win does not count
Even after winning three matches in Sealed mode, the wins are not counted. The same issue occurs in ranked matches.
5 votes -
Using up time extensions/autoconceding when tapped out and waiting for opponent to resolve card
Playing on iOS. Has happened twice in as many games today, my opponent will have triggers on the stack and my rope will burn down like I have priority, even when I’m tapped out and have nothing to do/interact with. I can’t pass or do anything and then I autoconcede due to not interacting even though I can’t. I will not be playing ranked until I know this issue has resolved.
6 votes -
Game freezing
I was going to post a complaint about how the game is STILL freezing...DAYS later...but then I saw about a million other complaints that you seemingly ignore. Public opinion about your **** game is dropping like a stone. At least I didn't lose entry fees like half the players in these complaints who relied on you to do your job. Ouch...
5 votes -
Storm in MTG Arena
Hi, i would recommend wizard to adjust the timer in MTG arena particularly when resolving storm copies of spell, when you have stacks of spell u should be on the winning side, but because of the timer, i cant fully cast the storm spells such as mind desire etc, end up skipping the turn because the timer has finished, thank you
3 votes -
Color Challenge stuck on Resume
In the home page you have a “ Color Challenge ”. I have, from what i think, finished it. Still, when i enter the game it says “ Resume ”, and for me its really annoying, im sorry. Maybe its my OCD but it is always there flashing and I cant do nothing. Please help
5 votes
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