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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1920 results found

  1. Issue claiming packs

    Opening new pack purchased with gold ... Screen locks on wrapper opening ... Waited 10 min no response ... Open close app to find pack gone and no new cards ... I have lost 3 packs this way ... Android OS on LG v60 device

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  2. undead butler not working

    Undead Butler and other cards were not triggering properly in my last game. I didn't see anything out that would have caused the issues. Is anyone else experiencing general problems with triggers recently? Or, if there was a reason these triggers didn't happen, maybe some pop-up could explain why not?

    1 vote

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  3. 1400x900 Display Resolution

    gostaria de deixar a resolução em tela cheia em 1400x900 mas o jogo nao mostra essa opção, ao desabilitar a opção "Tela Cheia" ele mostra mais opção de resolução, deixei 2 prints para mostrar o problema.

    1 vote

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  4. Display Problem on Cards/Searchbar

    BUG

    Playing on PC
    Cant see what i type in search Bar. No letters or maybe same color on color
    Screen attached. I typed Help in search bar but ist black on black

    Same on all cards. I didnt cant see the abilitys, the coma is still there...
    I have the problem since the last 3 patches. Thought the problem is known and would be fixed with the next patch. But it is still there.

    Thanks

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  5. Too easy to decline battle card options

    Battle cards have no confirmation before declining their abilities.

    1 vote

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  6. 4 votes

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  7. BUGGED SUBMIT BUG PAGE... WTH!!!!!!!!!!

    WHERE????????????

    do i submit a ticket???????????

    see screenshot

    3 votes

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  8. Persisting tutorial when i open the game

    Hi,
    It's very annoying
    Everytile I open the game, in the welcome page, there is the blue flying light with a voice saying "you just won a new deck !" and all the rest of the dialog
    I can't skip it
    How can i do please ?
    Thanks

    1 vote

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    1 comment  ·  User Interface  ·  Admin →
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  9. Cannot login

    Cannot login to the game, it just keeps sending me cycling me back to the login screen everytime.

    103 votes

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  10. trelasarra, moon dancer alternate art

    The image for this alternate card art on the board looks to have changed for the worse in a previous patch.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  11. concede button broken

    The concede button is broken which is really frustrating. I've had issues with it on macOS for a long time at this point. It changes color when you hover over/click it but it doesn't actually do anything too often, and it drives me crazy. Same thing happens with the options for the "did you have fun?" prompt that sometimes pops up after games. The buttons light up and get bigger in response to you pushing them, but nothing actually happens. I have to keep clicking over and over again and eventually it'll work. Same for the concede button. But normally…

    2 votes

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  12. Visual Bug Menu's

    on PC after visiting the store, the '9 goldpack' visual indicator stays in the top left corner while navigating through the menu's. This has been happening on and of for a couple of weeks now. sometimes it clears after you revisit the store, but sometimes it doesn't

    2 votes

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  13. 2 votes

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  14. deck search stall

    For the last few months I have been experiencing a stall when I search for terms while in the deck building tab. I type in the search box for say "Wolf" or "Gix" and the client freezes for a few minutes and the little blue spinning wheel spins.

    Is this what the client is supposed to do when you enter a search and it just takes a while to compile results, or is this a bug? I don't ever remember it doing this until a few months ago.

    2 votes

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  15. 33 votes

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  16. The Argent Etchings text colour

    I have just noticed a minor interface bug with the card Elesh Norn/The Argent Etchings from the MOM set. When I apply the mastery card style, the text of the card's name should be black to contrast the almost white background. This happens only for Elesh Norn but not for her transformed variant of The Argent Etchings.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  17. I do not have a keep button when playing.

    I tried playing Standard Bo1 and when I got into a game it didn't give me a button to keep my cards.

    1 vote

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  18. "Lost Connection" error when trying to start MTG Arena

    When trying to start MTG Arena, I receive the attached message telling me I need to reconnect to the server. Attempting to reconnect simply causes the message to recur - I can only clear it by exiting.

    Flushing my dns resolver cache clears the issue, but I have to do that every time I open Arena, which is annoying.

    3 votes

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  19. Can't submit ticket for changing mail adress

    Hi,
    I really dislike to post this here, but I have found NO other place where I could submit this. Except maybe social networks which I dislike even more.
    I wanted to submit a ticket for updating my mailadress at the wotc support for MtgArena. But I couldn't. Every time I try to create a ticket, I am told to sign in first. But if I click on sign in, I go to my account overview. After returning to the support page, I am told again to sign in. I AM already signed in for **** sake.
    I tried with…

    2 votes

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  20. Missing menu text on M1 MacBook Pro

    There is no text in the buttons on the menu when you press the esc key. This is the case wherever I am in the game. I'm running the latest version of macos with the graphics options set to high on a laptop with the M1Pro SoC.

    2 votes

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