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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1910 results found

  1. Frame of copied effects on the stack has a black erronous border at the bottom

    Frame of effects that enter the stack copied (e.g. with Elesh Norn, Mother of Machines ability) have two redundant black corners added to their border.
    I believe it occurs with copied effects overall, but might be isolated to Elesh Norn specifically.

    1 vote

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  2. Eaten Alive

    I've been playing a lot of the "Starter Deck Duel" event and its a lot of fun, you do come up against a lot of newer players though it doesn't tend to matter because of the power level of the decks, and everyone having access to all the same cards.

    That being said, i've played against a lot of newer players that are using the Golgari deck and without fail, every single time they try to use "Eaten Alive" they end up sacing their creature and trying to exile the same creature they just saced. Theres something about the way…

    1 vote

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  3. Game freezes seemingly at random

    1. Can’t really reproduce it reliably but the game freezes and become unresponsive during some matches
    2. iPhone 12 Pro Max with iOS v.15.6.1
    3. The UI becomes unresponsive but the sounds keeps playing. I need to force close the app and restart it to get it working again. And since this is a relatively slow process I’ve missed several turns that in the end cost me the match
    4. No game freezes during matches
    5. N/A as I don’t get any error messages or visual indications of the error other than a frozen screen
    6. Haven’t found any workaround but I’ve followed all steps outlined…
    6 votes

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  4. No daily quests

    Daily quests just arent there, since ive started the game and finished color challenge. It also says "resume" color challenge even though ive finished it. And for the question mark thing, it still has a glowy part indicating theres something unread evem though i read it all.
    Its been like this for a week or more, i havent seen a daily quest ever.

    I dont know how to get log files on mobile.

    1 vote

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  5. UI Random Auto-switching Playmodes after deck edits IOS

    I’m generally playing Play Standard format with applicable decks, but when I tweak my deck and go back to play what I was just playing, the UI has selected Alchemy or sometimes Historic on its own. I enter matches matches not prepared. And lose or have to waste time playing matches in a format I wasn’t making decks for. Please fix this nonsense. I feel it has also occurred in Ranked Standard as well.

    1 vote

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  6. Sound plays when all sounds are muted

    Sounds set to mute but some sound still play.

    1 vote

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  7. download

    I am unable to download the new phyrexia all will be one. Every time I try the download stops and the game crashes. Something after this command makes my game freeze.

    [106] [AssetBundles] GET manifest pointer from https://assets.mtgarena.wizards.com/External_2023.23.0.4431.982101-windows.mtga ...

    2 votes

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  8. bug

    En una partida de draft me ha dado un error que me ha hecho perder la partida.

    1 vote

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  9. Champion of Lambholt

    There is a bug with the tooltip description of the "Can't block" ability granted by Champion of Lambholt. The ability description on affected creatures is self referencing rather than referencing Champion of Lambhold.

    For Example, on an affected Elvish Mystic, the ability tooltip on this creature reads as "Creatures with power less than Elvish Mystic can't block"

    1 vote

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  10. downloading update stops, causes infinite loading card database

    Loading card database. I tried updating my game and would get around 1000 MB of the download done and it would skip to loading card database. i found a workaround on windows 10. Keep the broken app open then open a new app so you have two windows running. the new window will try to start the install again and you wont lose your progress from the previous window. when the new window eventually freezes open a third window and so on until your game finishes installing.

    3 votes

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  11. ONE update: UI animations crash Win11 client

    Playing on Windows 11. RTX 3080 with latest GeForce driver, 64 GB RAM. After updating to ONE, any UI animation crashes the client. Opening a pack, receiving rewards, etc. Animation immediately stutters at less than 1 FPS, then freezes, then crashes. Unfortunately the game is totally unplayable as I can't skip the pack opening animation.

    2 votes

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  12. Spaky Dialogue Bug

    So, as of the update today, after winning the second Color Challenge (right after the initial tutorial) Sparky just keeps repeating "there they are, one booster pack please" and does not say her other dialogues.

    I believe that her dialogue prompting you to go the the store should be playing here instead.

    It was working correctly on 06/02/2023.

    2 votes

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  13. Cards and stats/numbers missing

    I opened Arena after the update, and the coin amounts, gem amounts, reward amounts, cards, and more were all blanked out. I am using Mac. All of the functions still work, but cards do not have any text whatsover except for the occasional mana ability.

    2 votes

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  14. Blue text on light blue background is illegible

    Blue text on light blue background is illegible - e.g. on Hypnotic pattern's first line of text, as seen in the screenshot.

    1 vote

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  15. unable to login

    i can't login to my account. on my pc or android. every time i login it says unable and i can either go to forums, reconnect, or log out. please adcise.

    75 votes

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  16. 78 votes

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  17. Didn't receive "First" indicators when opening Urabrask's Forge and Blackcleave Cliffs in packs for the first time

    Bought 2 packs of ONE and I cracked Urabrask's Forge and Blackcleave Cliffs. They were not in my collection before but the cards didn't show a "First" indicator, implying that they were already in my collection.

    Logs attached.

    1 vote

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  18. All Will be One bundles not unlocking

    All Will Be One preorder packs are not unlocking today as they should.

    1 vote

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  19. hand reveal bug

    whenever I go to duress or something that reveals the opponents hand it does not let me choose a card or exit out of the selection screen causing me to force concede

    2 votes

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  20. Avatar is stuck at The Wanderer

    I was using The Wanderer as an Avatar and then unlocked Elesh Norn. I have switched to her but no matter which Avatar I pick I am stuck using The Wanderer. No other Avatar shows up :(

    1 vote

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