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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1555 results found

  1. UI Shows Inactive/Unsupported Events

    Interfacing glitched and exposed a possible future event

    1 vote

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  2. Number of opponent's hand cards incorrect

    On mobile app (android), when viewing the opponent's hand, the number indicating the amount of cards includes cards that he can cast but are NOT in his hand, e.g. a companion or cards with foretell, flashback,return from graveyard to battlefield etc.

    On PC/windows, those cards are not counted to the amount of hand cards, which makes much more sense. When playing a card that depends on this number, it's better to see the actual number of opponent's hand cards.
    --> Mobile app should calculate/show that number the same way as on PC.

    6 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  3. Consistent lag with good connectivity

    Consistent lag despite solid internet connection. Makes the game unplayable and unenjoyable. Logged in for first time in a month or two and the lag isn't getting better

    8 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  4. ‘Choose one’ options disappear after checking deck on mobile

    When offered a ‘Choose one’ menu, in this case elder gargaroth’s attack trigger, if I minimize the menu, click on and look through my deck, and then reopen the menu, all options are gone. This has happened to me with multiple such menus on iOS, and my only solution has been to close and reopen the app.

    2 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  5. I cannot add friends or see friend requests from others.

    I have tried entering my friends’ emails and account names with 5 digit numbers. They never receive a friend request. They have sent me numerous requests and I never see them.

    8 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  6. Japanese alternate card art aren't shown when put as deck image.

    So indeed I had an idea, an idea that alternate arts cards would work when put as deck image (crazy I know). I mentionned the japanse arts in the title but it's also true for all the showcase style (from IKO, KHM, etc.).

    9 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  7. not receiving rewards

    Not receiving rewards from Mastery. Hit level 81 and didn't get the uncommon wild card.

    3 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Changing art on "deck box" not working with card styles

    Just tried to use art from recently acquired card style to decorate a deck box. The change seemed to take, but upon closing the deck file the art displayed on the Decks Page was the regular art instead of the style, in this case Halvor, also when the deck file is re-opened the image on the in-file box reverted to the regular art. I confirmed that this is also the case for another special card style. Since the whole point of card styles is to enjoy the cool alt art, the status quo which prevents it from being displayed on…

    10 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  9. 3 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Scrolling on iOS while choosing a target is impossible

    Had to target a creature pre-combat and my intended target was offscreen. I tried to scroll across the battlefield to the one I wanted and I registered the creature I tapped when I started scrolling as the target. It was a critical turn and I lost a game I would have otherwise won in my draft, feels like a huge bummer since I hit 3 losses early as a result.

    I did my due diligence and looked for any other way to scroll across the battlefield, and as far as I can tell there isn’t one. I’m not sure if…

    6 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  11. Game stuck at match draw screen

    Got back from the bathroom during the matchmaking and returned to the game completely stuck at match draw screen, the options menu wouldn't open and I don't think the hands even got to be drawn.

    PC, Ryzen 5 1600, RX 570, W10 100% up to date, Radeon Adrenalin 20.12.1 WHQL

    11 votes

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    4 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  12. Mouse clicks are unreliable on Mac

    I've installed Arena on two different Macs, and they’re both having the same issue: mouse interaction is very unreliable. Clicking on things doesn’t always work — I’ll often have to click a button or a card multiple times to get it to register, but then occasionally it’ll work fine on the first try. This is true throughout the interface — from the home screen to in-game actions (for example, when clicking the “Play” button on the home screen, I routinely needed to click at least three times to get the blade to open). Dragging cards has also been very fickle,…

    51 votes

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    25 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Friends gone!

    It was nice of Wizards to respond to the issues that accompanied the Strixhaven client update so quickly with the 4/19 hotfix. However, when I just opened the client for the first time after downloading the update, although my quests and friend icon are back, when I enter the friends list, my friends are gone! I had two friends already before for the update...now my list is blank! What happened?!

    5 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  14. フレンド機能が使えない、指名対戦もできない。

    友人にフレンド申請し相手は表示されるのにこちらは表示されず、向こうはチャット送ってもこちらはフレンドに名前も無くチャットも届かず。
    指名対戦してみてもできなく残念です。

    7 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  15. Quests, XP progress, Friends online, Direct challenges no appearing

    None of the daily quests / progress show at all. I cannot see any friends online or receive any direct challenges from them

    8 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  16. Brawl decks not selectable

    On PC Arena, when trying to challenge a friend to Brawl, our brawl decks are not selectable, only our standard decks.

    28 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  17. can't skip tutorial

    can't skip tutorial.... this bug sucks

    18 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  18. Friend request issues

    I’ve been sending friend request for days to my friend and he has been doing the same and apparently there is a bug becuase none of the requests are coming through

    7 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  19. Please allow users to save their preferred online status.

    MTG Arena previously allowed users to choose their default status (online, offline, busy) and saved the setting for future use. Now when you log in, the status defaults to "Online" even if you change the status to "Offline" prior to closing. I liked the ability to control whether others saw me as online or not. Can we please get this back?

    5 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  20. Ui dissapearance, cant duel my friend

    Ui for quest and mastery has dissapeared once they are completed, as well as the social interface on the bottom left. Furthermore as soon as it happens, my friends are unable to challange me to a match and the same goes the other way, even using the direct challange option. I would love to be able to play with my friend again as we both just started and enjoy learning together. i litteraly have to purposely avoid certain decks to not finish the quests and be able to duel my friend

    7 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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