MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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  1. My account won’t log in

    I’m on mobile iOS and my game won’t open. I’ve updated the phone. I have all the minimum spec requirements. I have deleted and restarted the application 4 times. I have changed the password to my account through wizards. Why can’t I log in?

    4 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  2. 840 votes

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    329 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  3. Midweek magic cannot change or edit deck

    This week's midweek magic does not allow me to switch decks or edit my deck.

    8 votes

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  4. Mana not visible behind Tasha's hat

    In the screen, there is two mana: one blue from snow source, and one blue regular, hidden behind the hat. I guess it can occure with many portraits. Would it be possible to pull mana symbols in front of the portrait, or to make portrait partially trasparent for mana?

    2 votes

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  5. Historic Brawl Alchemy Deckbuilding glitch

    I'm currently unable to change out the old version of Goldspan Dragon with the Alchemy version in my Historic Brawl deck. It won't let me remove the card, I can add the Alchemy version and make it 101 cards for some reason which then makes it invalid.
    Changing cosmetics on it doesn't work like suggested previously, nor does changing the format of the deck to one thing then back to another.

    10 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  6. Crashes at startup

    Magic Arena Program "Gathers Local Files" and then crashes. I'm running it on Windows 10 Pro, this started after today's update. I can't ***** packs on a game I can't get past the loading screen on.

    3 votes

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  7. Update causes authentication failed: Timeout

    I restarted client as told, update ran.
    Now I cannot get in.

    Also, your forcing me to select a category, but none of them apply

    2 votes

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  8. Resolution on MacBook

    After the latest Update to Crimson Vow the resoultion on a MacBook Air is a mess. I can suddenly only choose one resolution and the windows is ether tiny in window mode or when I choose fullscreen mode on the left and right side there is some space missing so I cannot see the pets and the whole cards on the stack - which makes it not possible to play the game. Before the latest update all was working. (macBook Air 2020)

    13 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  9. Turn off card / board animations

    Hello.

    Now that Arena has a good player base, with some of them who are playing for a long time ago, i suggest, with a button on the interface, the possibility for the user to

    switch off all the card animations / board animations.

    For those like me who play a lot and since a while, we get tired of the same animations again and again and it would improve our game experience.

    For those with little configurations it would perhaps avoid some crash and improve fluidity of the game.

    Well. I see only advantages in this options doesn't you…

    123 votes

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    14 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →

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  10. No ******* tutorial!

    My friend and I wanted to play a quick game of Magic together. We usually play in real life, but we couldn't right now, so we decided to play via your app.

    I had to install your software, which took nearly half an hour. I was then FORCED to play through a COMPULSORY tutorial, which took over 45 minutes.

    I wasted more than ONE HOUR just to be able to start playing.

    That's a ******* waste of time.

    WOULD NOT RECOMMEND.

    1 vote

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  11. Incorrect description for Dragons & Dungeons All-Access Event

    The description for Dragons & Dungeons All-Access Event says there's 16 styles but the page you link to only shows 15.

    2 votes

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  12. Mac login

    The Mac Client is getting stuck at Loading Card Database. It keeps cycling through, but never progressing.

    2 votes

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  13. Crashes on Samsung Tablet when you rotate your tablet

    1. Give us the steps to reproduce the bug Rotate Tablet while game/app is loaded
    2.   Note which platform you’re using  Android 
      
    3.   Enter the actual results you’re experiencing When you move the tablet the app restarts or closes
      
    4.   Enter the expected results of the feature The screen should not try and rotate 
      
    5.   Add any relevant screenshots/videos
      
    6.   If you found a workaround, please add workaround steps. Turn off auto rotate
      
    3 votes

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  14. audio keeps cutting out while multitasking or using Universal Control

    The blocks you have placed in the apps that cut out audio when you use multitasking (iOS) or Universal Control is so obnoxious (Mac) and ridiculous. Please allow me to continue listening to audio while I use other apps. It is 2022, everybody uses multitasking and plays video. It's a BIG deal.

    5 votes

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  15. 1 vote

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  16. No rank

    I've been playing ranked games for a weeks and the game is still suggesting I "play my first ranked game"
    Still have no rank.

    20 votes

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  17. MTGA Bluetooth audio pitched down and glitchy - macos monterey

    starting the mtga client while connected to a bluetooth audio device (sony wh 1000xm3) causes audio to pitch down and sound glitchy. Restarting the client and re connecting the bluetooth device doesn't fix the problem in most cases. Running sudo kill on coreaudiod (basically restarting the audio driver) fixes the problem.

    2 votes

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  18. Bug

    Moblie Arena Login in Error Arena shutsdown and logs you out when attempting to log back in Arena says invalid ID or Password

    4 votes

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  19. iphone 8

    Se cierra el juego la segunda vez que lo abro.
    Después de la actualización, cuando abro el juego se cierra.
    He desinstalado la app, vuelto a instalar y la primera vez funciona, luego ya no... he borrado caché, y reiniciado el móvil y todos los pasos que recomiendan en FAQ. Por los comentarios veo que le pasa a mas personas. Saludos.

    4 votes

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  20. Card names and other texts are replaced by cubes

    I updated arena on my mac using epic games and after that was over, things like card names, power/toughness, quest rewards, or the vs symbol at the beginning of a match. Ive seen this problem on the internet but everyone else is using a PC whereas I am on a mac and using epic games. I know that it is something with the fonts file tied to the game but I don't know how to fix that.

    2 votes

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