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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1552 results found

  1. Background Muisc Issue

    So I’m having the same issue. I figured I’ll just report it every time I have it until it gets fixed.

    I’m on IOS, and the bug happens almost immediately when I flip back from the drop down command center screen.

    I spend almost every game flipping back and forth to un-pause my music despite it only lasting a fraction of a second. It’s starting to make my games last about 4-10 times as long as they normally would.

    I notice that maybe 1 in 100 times I can trick it to stay on for between 6-12 seconds while I’m…

    2 votes

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  2. MTG Arena will not open on PC after BRO update

    I downloaded the Brothers' War update in order to play Arena on my PC and it wont launch. Gets stuck on the initial black screen with the Arena cursor there on the screen.

    2 votes

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  3. 4 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  4. Arena App crashes on Ipad on restart.

    I recently downloaded the app for my Ipad (6th gen). At first the app will run just fine. I can play matches, open packs, etc. No problem. However, whenever I restart the app after I have closed the app it'll crash on start up. This also happens if the Ipad goes into sleep mode. I installed it on my Ipad so I can play while on vacation, but now I have to delete and reinstall the game, waiting 10 to 15 minutes for it ro download, everytime I want to play.
    And yes, I tried restarting the Ipad and force…

    10 votes

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  5. Mtg Arena - iPhone

    Upon attempting to open the app, a black screen appears and then reverts back to the iPhone screen. The only way to get the app to work is to uninstall the app and then reinstall the app. The app requires me to download approximately 1,000 MB every time I have to reinstall the app. This recently started happening upon the release of New Capenna. Is there anyone at Wizards that can check the log files to see what’s going on? Thank you in advance

    9 votes

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  6. missing text

    After the scheduled maintenance today for The Brother's War release, I logged in to MTGA to find that all cards in my Collection and in the Store are missing the text for Card Name, Card Type, Power/Toughness.

    I'll log in later on to see if the problem still exists, but that's a bit of a bummer for a new set release to drop and I can't even play.

    2 votes

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  7. Text missing from cards and life total

    I've just updated the game, and although most seem to work just fine, some text has disappeared from the cards (name, types and stats). I played a game to see if it worked and it did, but also the life totals were blank

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  8. Currently can't login

    Currently can't login - it is saying Authentication failed for boomerangkevin

    Not sure if it is just my account or not, as I know other people are logged in.

    I have the correct password as I'm able to login to my wizards account here on the wizards forum.

    2 votes

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    0 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  9. Esc key will not open the settings menu at the dashboard

    Cannot press esc to exit the game at the main menu. Bring it back or I have a trick to fix it. Right click the Windows Start button, Apps and Features, uninstall Magic The Gathering Arena. Alchemy is garbage btw. Whoever's great idea to take away the esc key from the main menu deserves a punch to the face. Keep it up..

    4 votes

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    2 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  10. Cosmetic shock lands with the space theme appears on edit deck screen but not in-game

    My cosmetic shock lands with the space theme appears on edit deck screen but not in-game. Why do you sell a product that isn't tested? I feel ripped off

    1 vote

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  11. Deck Editor Bug

    Hi

    My deck editor does not work at all. When I open any deck to edit it it calls any and all of my decks Boros Angles with {currentQuantity}/{expectedQuantity}. I see nothing inside of the deck. When I click on the breakdown it gives me a breakdown, but all the cards are missing.

    I have tried to uninstall and re-install the game, I tried to delete the whole directory, then uninstall and then re-install. I have also tried to update and load a new version of Visual C++ redist.. I even loaded a new graphics driver. Nothing helps and I…

    2 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  12. New Deck Details screen update sucks

    the new update to the deck details page is terrible please change it back
    if I want to see or change my pets avatars or deck sleeve ill go to profile or
    click on the sleeve. now the thing I want to see (the actual deck details) is tiny and requires scrolling to see and you cant see the graph and written details at the same time, and most of the screen is permanently taken up by things I don't care about and aren't at all useful or more convenient.
    at least make it so you can maximize the deck…

    9 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  13. Anointed Peacekeeper Making Deck Unplayable

    Every time I play Anointed Peacekeeper my client crashes, I climbed to mythic last season using mono white with Anointed Peacekeeper and now I can't play the deck because the card crashes my client without fail.

    Verified files already,
    All drivers up to date,
    Intel i5-8400
    GTX 1070 Ti
    16 gb DDR4 RAM

    2 votes

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  14. Targeting Indicators Not Displayed For Spells on the Stack

    When attempting to review the targets of spells/abilities on the stack there is no UI indicator to display the current target of each spell or ability. While there is a line of text giving the name of the target, it is hidden away where most players would never see it. Worse, that text is completely useless if there are multiple permanents or spells with the same name.

    1. Steps to reproduce: Cast a targeted spell or activate a targeted ability while there are one or more spells or abilities on the stack.

    2. Platform: Android Mobile.

    3. Actual Results: Selecting a spell or…

    2 votes

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  15. audio keeps cutting out while multitasking or using Universal Control

    The blocks you have placed in the apps that cut out audio when you use multitasking (iOS) or Universal Control is so obnoxious (Mac) and ridiculous. Please allow me to continue listening to audio while I use other apps. It is 2022, everybody uses multitasking and plays video. It's a BIG deal.

    12 votes

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  16. Shuffler broken, ninjitsu not working, and my teir levels stay on bronze

    Shuffler needs fixed, mechanics not working properly, and I can't move in rank at all for constructed and can't leave bronze on limited

    12 votes

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  17. Quotation mark bug

    Bug on Android
    Unclosed quotes on numerous cards within collection.
    Closed quotes on "Glimpse the Unthinkable".
    Glimpse the Unthinkable is from original Ravnica, and there's no way to acquire Ravnica packs.

    1 vote

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    1 comment  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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  18. "error code: 2"

    I'm unable to log in after multiple restarts and a reinstall, and I am constantly getting Error Code: 2 on log in.

    9 votes

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  19. checking for active matches bug

    https://mtgarena-support.wizards.com/hc/en-us/requests/2499745

    issue not solved, still cannot play the game or load the program to homescreen to deckbuild or change options.

    9 votes

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  20. Direct challenge Friendly Brawl is broken

    When you do a direct challenge friendly brawl, when they accept, it shows them the 60 card interface where you are shown with the brawl interface.
    The duel sender, with the brawl filter for the decks, is told the deck is invalid when picking it, and the receiver, with the 60 card filter, can validate a 60 card deck choice.

    22 votes

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    3 comments  ·  User Interface  ·  Flag idea as inappropriate…  ·  Admin →
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