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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1783 results found

  1. "Friend Challenge Exists" problem

    Cannot issue a Friends Challenge due to erroneous "Friends Challenge Exists". Have tried exiting Arena and restarting it, have also flushed dns per the instructions here. Both me and my friend are getting the same "Friends Challenge Exists" screen, which cancels the new challenge.
    Also tried issuing a Direct Challenge, but my friend never received the Challenge, and likewise his Direct Challenge to me was never received.

    25 votes

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  2. Color challenge bug

    On ios, downloaded arena when first available earlier this year. I did the first two of the black challenge and never got back to it. Picking it up again today it says the deck isnt available as you can see in screenshot attached

    6 votes

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  3. Constructed and limited progress does not advance. Have not moved from silver 4 either up or down

    Constructed and limited progress does not advance. Have not moved from silver 4 either up or down

    3 votes

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  4. Cant login

    Cant login, after enter my credentials, Im redirected to the login

    8 votes

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  5. Blocking players

    Please make it to where we can block recent players some people are sore losers and just exit the game when they realize they can't win. Then you have to wait for all of their time outs to expire before winning this has happened to me numerous times even with the same players I just want to Block them so I never have to play them again.

    12 votes

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  6. Treasure tokens and clue tokens unable to be sacrificed for mana or a card (relative to what the token does). This has been a recurring bug.

    Treasure tokens are unable to be sacrificed for mana intermittently. With Magda Brazen outlaw this seems to happen most often. Additionally, clue tokens generated frrom Briarbridge patrol and fateful absence have regularly been unable to be sacrificed to draw a card.

    7 votes

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  7. Avatar changed after restart MTGA for crash

    I usually use Sarkan Vol as my avatar.
    When I played a ranked match in the constructed, MTG Arena crashed.
    So I restarted it. After this, I found out my avator changed to Karn.

    6 votes

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  8. Friend list

    Cannot connect to friend list. Updated today across all devices.

    27 votes

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  9. my friend list is not working

    i see my friendlist dissapeared and also my name on the friendlist says username#12345 when i log out and then login my username corrects and says my id without the number... but if i close arena and reopen it it returns with the username#12345 name. and without my friends in any case

    198 votes

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  10. XP not awarded after completing daily challenges.

    Issue percieved today. Stuck at level 79, did not recieved any XP from the daily wins.

    8 votes

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  11. Please fix your matchmaking

    Your matchmaker is constantly making me play a mirror match. Nine games out of ten will have at least one card in common with my deck. This makes for stale matches, especially when playing a control deck. Please make the match maker random!

    6 votes

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  12. Mastery reward not received

    Hello

    I just finish mastery level 14 and I did not received corresponding rewards.
    Is that normal? Could you fix this?

    Many thanks
    Zoph

    6 votes

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  13. game froze when casting cast out

    the game froze after casting cast out, at the moment of choosig target, no way to move forward. Log attached.
    BTW it is really annoying loosing the game this way... together with the bug in standard when declarinf blockers I have lost 5 games in 2 days.... is there a timeline to address these?

    3 votes

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  14. Consistent lag with good connectivity

    Consistent lag despite solid internet connection. Makes the game unplayable and unenjoyable. Logged in for first time in a month or two and the lag isn't getting better

    17 votes

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  15. 44 votes

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  16. IOS friend request/challenge bugged

    I’ve tried to friend request a buddy from work we wanted to challenge each other but couldn’t friend each other we’re both on IOS I have an iPhone 11 he has a iPhone 12. When we couldn’t friend each other via display name we tried email and nothing worked. That when we tried challenging each other and still that was bugged too. So I’m reaching out to support to help us.

    18 votes

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  17. Rank not leveling.

    While playing there is no Rank Tier that is visible before or after matches. When I visit my profile it shows that I am Bronze Tier 4 even though I have won enough to level higher. After wins there is no progression or indication in rank tiers, so this affects my seasonal rewards.

    31 votes

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  18. MTGA Client has severe memory leak -- please fix

    Dear developers,
    the MTGA Client has a severe memory leak.
    Could be easily reproduced by monitoring memory consumption / memory allocation during plaing.
    Client starts at about 1.2 GB memory and increases steadily up to 1.9 GB.
    At about 2.0 GB the client gets "sluggy" and crashes.
    I think a lot of the reported problems and crashes might be originated in this programming bug.
    A quick fix would be appreciated.

    6 votes

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  19. Connection Lost

    I am trying to log in to Arena and it just gives me this error of Connection Lost: You have lost your connection to the server

    77 votes

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  20. 17 votes

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