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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1773 results found

  1. New (purchased) card styles not showing up

    Hello,

    I bought the following card styles from the store today (Sunday, 9/27/2020):

    • Dirge Bat
    • Sea-Dasher Octopus
    • Dreamtail Heron
    • Massacre Wurm

    When i view my deck under Decks, I can see them.

    However, during gameplay, I still see the original card style.

    Has this problem been reported by others?

    Hope to hear from you.

    13 votes

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  2. Card stuck to mouse pointer during Draft

    So... i paid to play a draft, and i missed one card pick because a card got stuck on my mouse pointer, very frustrating

    42 votes

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  3. Server Disconnect

    Whenever I try to log in it says I'm disconnected from the server, and when I try to reconnect it won't let me. Do I need to update the game or something?

    17 votes

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  4. bug reports not taking

    I have been trying to post a bug (with logs) for 2 days and this site won't accept my reports.

    12 votes

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  5. Missing Mythic Card Reward

    Upon reaching level 28 on my Theros mastery pass, I did not received the listed mythic rare card reward. I did receive the daily card reward that was awarded as a result ot the same game, but no mythic card. I checked my collection and there no new mythic cards added.

    64 votes

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  6. No text on menu buttons

    There's again, no text on my menu buttons. Sometimes there's no text in the deck editor menu, so if I wasn't done with a deck but wanted to go play a game, I had to remember and guess which button saves the deck and which one just deletes it.

    12 votes

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  7. Ooops something went wrong while updating

    What the title says. I can't launch the game because it started updating. Then gave that error. Now gives that error every time I try to launch.

    25 votes

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  8. El juego se bloquea y se cierra a media partida y es imposible entrar hasta que se ha perdido la partida.

    El juego se bloquea y se cierra en partida y es imposible entrar hasta que se ha perdido la partida. Soy nuevo y he perdido todo mi oro en el draft el cual estoy perdiendo porque se me cierra el juego y no puedo reconectar, al intentar abrirlo de vuelve a cerrar....
    En el draft me ha pasado al empezar la partida, llevábamos 4 rondas .
    Otras veces me ha pasado al final de la partida.

    17 votes

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  9. Game crashes constantly on mac

    please fix the mac client asap, game crashes constantly upon taking the first action after start up. and also please give us full screen support. honestly it's embarrassing how bad this client performs

    14 votes

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  10. Keeps crashing

    Game keeps crashing and I can't even make a log.

    31 votes

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  11. People forced to mute opponent to mute pets

    Please allow us to mute pets permanently.

    Even once you fix the mute/unmute issues that don't always work for pets I'd prefer to have no sounds for my pet or my opponents pet without having to mute them.

    11 votes

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  12. Game crashes continuously

    Since June, I am having continiously issues with MTGA.
    Just now, I started the game, it automatically logs me in, everything fine.
    I started matchmaking for a regular game with my Deck "White Breeze", Game Language German, it started a game, and before phase 2 the game crashed.
    It just freezes and then closes itself. Sometimes windows detects "No response from the program"...
    If windows detected it, it automatically restarts the game, if not, and I start the game again, it again logs me in, auotmatically starts a match and before even loading the arena it crashes again, this loops,…

    17 votes

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  13. Game crashes

    The game crashes whenever I play certain cards, I believe because of animation. (gyruda, the Royal Scions, among others)

    15 votes

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  14. 26 votes

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  15. Cards not displaying correctly

    The game runs really great, but for some reason every time that the decision making panel appears all the cards are displayed in black. This is a brand new laptop with intel core i7 quad core, 8 gb ram, an an intel iris plus graphics card. Everything else displays well. I already reinstalled the game 3 times

    13 votes

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  16. no Advancement in ranks

    I am unable to advance in ranks. No matter how many wins in constructed I'm stuck on bronze tier 1 with an exclamation like i haven't even played this season.

    16 votes

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  17. Hire some actual programmers who know what to do.

    Can you all finally hire somebody who can actually fix the memory leak problems in both online MTG games.

    4 votes

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  18. Fullscreen is actually Borderless Windowed Mode

    As the title says, it is obvious that the Fullscreen Option actually enables Borderless Windowed Mode. There is no actual Fullscreen option. This can be seen by either alt-tabbing (which happens instantly, not possible in actual fullscreen) or by minimizing another window, which shows Arena behind it, proving that it is running in a window. I really don't get why this is a thing.

    5 votes

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  19. Connect the Dots display issue.

    When I try to activate its ability with the card "connect the dots" on the field, the cards it exiles appear spread out horizontally, and the connect the dots card goes off the screen, making it impossible to activate the ability. I lost the game because of this and would like a warranty.

    I understand that the range of images displayed in Arena is dependent on the size of the screen. However, as long as the arena is compatible with ISO, I have my doubts about not being able to use it on a regular iPad.

    0 votes

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    0 comments  ·  User Interface  ·  Admin →
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  20. Dog Walker.

    Well yes I can do the description again, I have done so twice in this ticket already, but I’ll repeat it. I’ll also attach the screenshot again. I added the visual description in the screenshot. Take one look and I am sure it should be clear.

    The face down card is the Dog Walker. I play him expecting the client to use my 2 black mana and one white mana for the face down cost. But it uses two white instead. You can see that I have absolutely no use for that left open 1 white 1 black. It is…

    0 votes

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    0 comments  ·  User Interface  ·  Admin →
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