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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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605 results found

  1. ログインできない

    更新してログインしようとしたら何度入ろうとしてもこの表示で入れないです。
    対応お願いします

    2 votes

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  2. Audio still a huge problem

    How has it been this long and you still haven't fixed your horrible audio problems on an app? Clash of Clans has better audio options than you. I will spell it out for you one more time:
    1 Let me play audio from another source while still being able to hear game audio
    2 Let me play the audio from my phone or iPad, to smart speakers.

    It isn't brain surgery. I have no earthly idea why you have restricted these features from your app in the first place, I can only imagine what kinda dumb old man at your…

    2 votes

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  3. Store Tab crash

    Whenever I open the store tab after the latest patch today, the client crashes

    2 votes

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  4. Cant login

    Cant login as it cannot authorize my login

    65 votes

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  5. Sleeve missing, other old problems.

    hi, as per the file, the bro sleeve, purchased with the mastery, is missing: as a network system administrator, I think the pointer to the file in the database is missing.
    Also, almost every time you open a booster pack, you don't see cards below 4 in your summary, so you don't know when you have a boost in your collection.
    Thank you for your work and rewards related to client issues.

    1 vote

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  6. App won’t load on my iphone

    After latest update for SNC, the app won’t load. I’ve deleted the app and reinstalled multiple time and it only works the first time. If I close the app and try to open it the screen goes black and the goes back to the Home Screen. I’ve tried all the troubleshooting on the mobile performance issues and crashes and none of the worked. IPhone 8 is listed on the supported device list.

    12 votes

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  7. some hud features not showing

    After the update of phyrexia all will be one some graphic icons ,for example the coin icons and the background of the menu (when you press escape button) ,they dont show up .

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  8. Unable to connect to server from cliet

    hey there i have a chromebook and as of the most recent update i am unable to connect to server. tryed to remake a new account also. ive reinstalled a few times . any ideas? it wont let me do anything once i log in it goes to waiting for server and then freezes or goes to the connect screen to retry connect ect

    1 vote

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  9. Waiting for server

    I play Arena almost daily. This issue has been persistent for about a week. In the middle of my app use (game, draft, deck building, etc.) the app freezes and several seconds later I’ll get the “Waiting for Server” screen. This will take up to 30 seconds to resolve and is making the app unusable and it’s disrupted a few games I was playing before I realized the bug was persistent.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  10. Audio distortion after new phyrexia:all is one update on iPad

    I noticed a digital static sound in matches and the lobby when playing after yesterday’s update for the new Phyrexia:All is One set. It is very noticeable when the female voiceover introduces you to the lobby on her recording.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  11. The Pets and Avatars page is completely empty since ONE set launch

    The Pets and Avatars page is completely empty since ONE set launch.

    I had plenty of Avatars and Pets that I purchased, but after this launch all is empty.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  12. Board wipes are not working correctly since Phyrexia, all will be one.

    I am playing in a match and when I played temporary lockdown the timer kicked off and neither I or the other player were notified to accept. When that happened 3 of my timers went away and then it skipped my turn without triggering temporary lockdown.

    Then the very next turn he they played farewell. That only destroyed his creatures. Then I was left with no creatures and he was left will 4 tokens and his non token creature.

    I am on Windows 11. There were 0 issues with that before Phyrexia, all will be one.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  13. Board wipes are not working correctly since Phyrexia

    I am playing in a match and when I played temporary lockdown the timer kicked off and neither I or the other player were notified to accept. When that happened 3 of my timers went away and then it skipped my turn without triggering temporary lockdown.

    Then the very next turn he they played farewell. That only destroyed his creatures. Then I was left with no creatures and he was left will 4 tokens and his non token creature.

    I am on Windows 11. There were 0 issues with that before Phyrexia, all will be one.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  14. ONE update: UI animations crash Win11 client

    Playing on Windows 11. RTX 3080 with latest GeForce driver, 64 GB RAM. After updating to ONE, any UI animation crashes the client. Opening a pack, receiving rewards, etc. Animation immediately stutters at less than 1 FPS, then freezes, then crashes. Unfortunately the game is totally unplayable as I can't skip the pack opening animation.

    1 vote

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  15. bug tracker login broken in Firefox

    Repro steps

    1. Windows 11 with Firefox as default browser
    2. From within Arena, click "Report a Bug"
    3. On https://mtgarena-support.wizards.com/hc/en-us/requests/new, click "Sign in"
    4. See attached

    This report submitted using Edge

    1 vote

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  16. Spaky Dialogue Bug

    So, as of the update today, after winning the second Color Challenge (right after the initial tutorial) Sparky just keeps repeating "there they are, one booster pack please" and does not say her other dialogues.

    I believe that her dialogue prompting you to go the the store should be playing here instead.

    It was working correctly on 06/02/2023.

    1 vote

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    0 comments  ·  User Interface  ·  Admin →
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  17. Cards and stats/numbers missing

    I opened Arena after the update, and the coin amounts, gem amounts, reward amounts, cards, and more were all blanked out. I am using Mac. All of the functions still work, but cards do not have any text whatsover except for the occasional mana ability.

    1 vote

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  18. Stats Sign Up on Website Replicable Error Message Preventing Enrollment

    Hi Folks, This is a web-site issue. I am new to Magic Arena and have been trying to sign-up for the end of cycle stats a link to which you sent in a recent e-mail. The screen-shot below is the error handling message I've been getting over the last few days. I have replicated the same problems on Apple iOs, Mac OS Ventura 13.2, and the most recent MS Windows OS. I have tried in the Firefox, Chrome, Edge and Safari web-browsers.

    1 vote

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  19. Numbers and cards names missing

    Since the release today's expansion I numbers and cards names disappeared from my game. i tried to reinstall and restart the pc, it was all useless

    1 vote

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  20. Missing Information

    Since Phyrexian download cannot view number of gold and gems in upper right corner. Also, cannot view number of packs to be opened along with card texts missing from all cards. Im using Windows and the status says that everything is operational.

    1 vote

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