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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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875 results found

  1. Timeout error

    Taking forever to load, then getting a Timeout error: login failed message.

    9 votes

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  2. Can't Login

    Authentication timeout. On both phone and computer. Even pausing my VPN didn't help.

    7 votes

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  3. TextMeshPro abuse with WOTC DisplayName = 100% win rate against Desktop and iPad opponents

    MTG Arena does not sanitize user Display Names. A nefarious user can create a Display Name with TextMeshPro markup to have an unfair advantage (100% win rate) against players using Desktop and iPads. This can cause frustration with other gamers and lead to loss of revenue if paying customers decide to leave the platform.

    However, in performing this abuse, a player has lost a lot of game functionality themselves. For example, they must also play on mobile only or play with a modified client on an affected device.

    It is easy for any user to create a new account (no…

    3 votes

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  4. MTGA macOS fullscreen resolution bug reintroduced (Aug 20, 2025 patch)

    Platform: macOS (MacBook Air M2 13", 2560×1664 display, Epic Games Launcher)

    Since the August 20, 2025 patch, MTGA no longer respects custom fullscreen resolutions on macOS.
    Before this update, I was able to run the game in 2560×1440 fullscreen (16:9) using Epic Launcher arguments (-screen-fullscreen 1 -screen-width 2560 -screen-height 1440).
    After the patch, MTGA forces fullscreen into native 16:10 (2560×1664), cropping UI on the left/right edges, and ignores any -screen-width/-screen-height overrides.
    Windowed mode still works correctly and allows 16:9 resolutions, but fullscreen no longer behaves as expected.

    Steps to reproduce:

    On macOS, set Epic Games Launcher additional arguments:
    -screen-fullscreen 1…

    7 votes

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  5. Error occurred, restart of exit application...can't pass this error

    when starting client on PC, while "requesting data" gives "an error occurred, please restart or exit application". Restarting or exiting and trying to open the application again, same error keeps popping up. What to do, 2h ago was working perfectly fine

    4 votes

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  6. Non mi fa accedere

    Non mi fa accedere, la schermata di caricamento si blocca su “requesting format data” dopo di chè mi esce un avviso che mi invita a: contolllare lo stato del server, chiudere o riavviare l’app

    5 votes

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  7. Store orange alert icon not going away

    I go to the store tab to check the daily deals but it's not going away anymore after the latest update.

    14 votes

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  8. Authentication time out, september 28 2025

    Can't log in with mobile over wifi or 5g, everythings up to date, no other tabs, may have been dropped in the middle of looking through collection deck building. Android Pixel 8 pro

    6 votes

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  9. Good Morning, No Servers...

    I was logged in, girlfriend could not log in on her computer and profile. She tried everything. I was playing fine but I logged out and logged back in to NO Connection. Now i cant play either. SERVER DOWN, website lies. Please FIX. 9/28/2025@1231p est.

    6 votes

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  10. Country not available during update - Bug

    error code: Update Required

    Update needed requiring date of birth and country. However, country (Philippines) is not available when updating Arena.

    6 votes

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  11. Collector Achievement not unlocking

    I finished an OTJ main set. I have 100% completion according to the client and it will not let me craft anything else. Pic attached shows the full completion for OTJ as well as the collector title still being locked. Please advise

    8 votes

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  12. Trying to log in. Says can’t connect to server. I checked status it said everything’s operational. I tried logging out and back in as well

    Trying to log in. Says can’t connect to server. I checked status it said everything’s operational. I tried logging out and back in as well

    9 votes

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  13. 11 votes

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  14. When resolution is 3440x1440, game automatically resizes to 2560x1440 when entering and leaving match

    Here's the specific log:

    [185939] Current screen dimensions of 3440x1440 are not an allowable ratio (2.388889) so we are forcing windowed mode.

    I see threads about this issue so I'm just another drop in the bucket but I mean come on... the game looks great with 4k and it plays fine during matches and on the menus, however I'm guessing there's one specific scene during the match transition that doesn't allow that ratio so this is what we get...

    3 votes

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  15. Daily wins I didn't play

    When I logged in for the first time today I was rewarded with 450 gold, and my daily wins were at 3/15.

    3 votes

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  16. Error Updating Data PC and Mobile

    After the new update for MKM Alchemy on both my PC and mobile app I get the "Error Updating Data" message when trying to launch Arena. I have uninstalled and reinstalled multiple times (PC and mobile) including manually deleting the files on PC, switched between wifi and cell data and tried multiple different connections (mobile), run corrupt file search/cleanup (PC), and tried installing through Epic Games Launcher (PC) and I have had no luck. MTGA Status page says everything is fine, but I don't know that there is anything else I can do on my end to fix the issue.

    151 votes

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  17. Cannot view full hand

    Since the last update, I cannot see my full hand. I can only see the name and casting cost. I have screenshots to show what I mean.

    6 votes

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  18. Fleem

    Despite playing in a OM1 traditional draft in September, I have yet to receive the Fleem cosmetics

    5 votes

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  19. Timeout on login

    Unable to login into MtGA due to "failed authentication: timeout". Internet is good and working on other devices. I am trying to login mobile on android. Has been off and on all day.

    8 votes

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  20. Missing Renewal egg

    I could see my renewal egg before when accessing my inbox. But now I don’t see it anymore.

    I tried restarting the game and it dis not help.

    I am playing on an Iphone with the latest Ios.

    8 votes

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