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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1504 results found

  1. post update - freeze - if i change to change quest or if i try to open a pack

    After the update on Sept 12 I can no longer change quests (game freezes and needs to be restarted) and i can no longer open packs of cards (same result).

    Many, many more random freezes but those two are consistent every time.

    25 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  2. Can't change deck image after BLB update (Only once in a while actually)

    Like title say, after the BLB update gone online, i could change the deck image only once in a while, rest of the time the drag and drop showed the "drag here a card to change the image" thing but it didnt change.

    20 votes
    4 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  3. DAILY QUEST ROLL CRASH THE APP

    After the update of today 13.09.2024, when i roll the quests, the game crash.

    22 votes
    4 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  4. Login timeout

    Not able to login all evening today (Feb 18th 2025) even after maintenance window closed and service status pretend to be operational. If service is operational maybe it’s client app problem. Problem applicable to iPad and iPhone AppStore at least.

    7 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  5. Client goes from fullscreen to windowed every game

    Everytime I start or finish a game the client goes into windowed mode, so I have to go into settings and change it back to fullscreen.

    16 votes
    4 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  6. Crashing after update

    This morning - September 13 - I started Arena and it apparently reinstalled itself (9GB download).
    After that I succesfully completed a match on the ladder, but it seemed very laggy. During the second game it crashed twice (see pic. 1, everything just froze). I tried to restart it, but it crushed directly on the home page (see pic. 2).

    22 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  7. MTGA.EXE has stopped responding

    "MTGA.EXE has stopped responding" error message occurs when I hover over my quests or enter the store on windows 10 surface pro 3.

    21 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  8. I experience a freeze leading to a crash whenever I interact with the client

    I am experiencing a freeze which requires the client to be restarted. In attempting to fix this issue, I have attempted a competely clean install (including removal of Registry keys), and I have rebooted my network and my laptop multiple times.

    1. Give us the steps to reproduce the bug

    I experience a freeze when I enter the Quickdraft event area (ie. I can't press the button to pay the gems or gold to enter Quickdraft), and I encounter a similar freeze when I click on my daily quest in the Home screen. The freeze eventually results in the game crashing…

    21 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  9. Crashing when I click "play" (windows)

    Playing on Windows (PC). I downloaded the new update today and now the game becomes completely unresponsive every time I click the Play button and I am forced to terminate the program via the task manager. I tried uninstalling and reinstalling but the problem persists

    22 votes
    1 comment  ·  User Interface  ·  Admin →
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  10. screen

    Every time the game switches "modes" (e.g. goes from loading screen to battle or from battle to defeat/win screen the game goes from full screen to windowed mode.

    20 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  11. Sideboard Issue in BO3

    Playing BO3 Standard Ranked matches, the sideboard doesn't work correctly and doesn't let me add cards to the deck,

    26 votes
    3 comments  ·  User Interface  ·  Admin →
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  12. Mac Crashing on Loading initial screen

    I am constantly crashing out of the client during the loading initial scene phase.

    7 votes
    1 comment  ·  User Interface  ·  Admin →
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  13. full screen problem

    I have a 31:9 screen (PC on windows 10)
    I've clicked on the "full sceen" option in the settings several times but it goes back to window screen everytime I try to play the game.

    20 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  14. MTGA Freezing then Crashing on Mac (Sonoma 14.6.1) after large 9/12 Update

    Successfully updated via Epic store on 9/12 and ever since Client will open but will subsequently freeze and/or crash before entering a queue.

    Uninstalling and reinstalling has not helped and MacOS is fully updated Sonoma 14.6.1

    17 votes
    5 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  15. Can’t log in after update Feb 11

    Can’t log in after Feb 11 2025 update.

    6 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  16. Game constantly crashess

    After a 10GB Update on September 15th 2024, the game crashes after a few seconds. Restarting the game does not help. This continues happening constantly, rendering the client completely unusable. Other actions trigger it, but the most common triggers are 1. Opening the store, 2. Trying to change a daily quest.

    16 votes
    5 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  17. Theros Nyx lands style not working properly

    When selected, the style for the Theros Nyx lands doesn't work as expected. When deployed on battlefield, the style works, but when hovering over the card or while the land is in hand, it doesn't. See screenshots for reference.

    14 votes
    5 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  18. Sideboarding after bloomburrow update

    Sideboarding is completely broken after the bloomburrow update(android):

    -I can't add cards from the sideboard while sideboarding. It's only possible if I have a copy of the desired card already un the deck, then I'm able to use the "+/-". (Not 100% replicable)

    -Cards removed from the maindeck don't show up in the sideboard or take roughly a minute to show up after removing from the deck.

    -In the deck editor: The deck stays in the sideboarded state after a bo3 and loses it's sideboard.

    25 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  19. since last update (12/09) - game systematically stalls after a few turns

    Since last update, I havn't been able to finish a single match, game stalls completely and systematically after a few turn - only solution is to stop MTGA process -and btw loosing the match.

    16 votes
    3 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  20. Unresponsive sideboarding

    OS: Android
    First Encountered when Bloomburrow released.

    Has happened to me three times today.

    When sideboarding prior to a third match (i.e. the second time sideboarding in a best of three match). All cards in the sideboard area are unresponsive when clicked, and therefore cannot be added to my deck directly. The only way to affect the cards in my deck is to adjust the quantity by interacting with the ui in the area where my deck is shown, which is responsive.

    24 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

(thinking…)

MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues