MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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875 results found
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Card freezing on screen
Cards are freezing on screen and im unable to play and also anothee problem card now showing the text
8 votes -
Asset error detected
As soon as I open the game after local data collection Arena manifests a problem about "asset error detected" and after the restart of the game it re-downloads all of the 11 gbs of it.
8 votes -
Games Download of 11GB every time I open the game
Since EoE release, almost every time I open the game, it asks me to download 11gb of content. When it doesn't, it is stuck at "Initializing Localization Database" (I waited for almost an hour and nothing happened) until I reopen the game, at which point it starts the 11GB download again.
I've tried reinstalling the game multiple times to no avail.
I'm on M1 MacBook Pro with MacOS Sequoia.
7 votes -
Trying to log in. Says can’t connect to server. I checked status it said everything’s operational. I tried logging out and back in as well
Trying to log in. Says can’t connect to server. I checked status it said everything’s operational. I tried logging out and back in as well
8 votes -
Extreme lag after 08/07/2025 update
The menu interface starts drastically lagging as soon as I press the "play" button to the point I cannot do anything in the app after the July 8 2025 update
8 votes -
Demonic Pact
As others have noted, this card incorrectly displays a partial but not correct list of available modes. It isn't simply that no modes are greyed out, but not the correct, complete ones. It is misleading because, with several out at once, it becomes all but impossible to know which copy has which modes available. I lost this game as a result.
6 votes -
プレオーダーで50パック購入しましたが、100パック開封できました。ゴールデンパックもいつもは5個なのに今回は10個でした。
プレオーダーの50パックを開封後、ゴールデンパックを1パック開封しました。
その後にメールを3通開けたところ、50パックとゴールデンパック5パックを受け取る通知でした。
既に開封済みなので通知を後から見ただけかと思ったのですが、さらに50パックとゴールデンパック5パックを開封できてしまいました。バグかと思います。
5 votes -
Sideboarding causes menu bar to turn white
Whenever I play a BO3 and have to sideboard, the menu bar at the top turns white during sideboarding and stays that way until I restart the client. In-game everything looks fine. But during sideboarding and when I'm finished with my match, it looks like that. Thank you.
4 votes -
All My Cards Today Suddenly Have Cracked Borders
I suddenly have this weird distracting border on all my cards in all my decks.
10 votes -
Azula Avatar Resolution
Azula's avatar resolution is super low. I feel cheated out of my gems for this. Please fix.
3 votes -
updates
11+Gb download every time I reboot since Edge/Renewal?!?! This is the sixth time it has downloaded in a week, and this is really not okay... What is missing?
6 votes -
Ipad hidden cards
On Ipad pro 12'9 cards are not visible when you play in the new update.
6 votes -
Advanced Achievement - Taste of Power
Used vital Mythic Wildcards for Oracle of the Alpha just to complete this achievement. I finally cast a Mox Ruby after seven games. I knew it would be worth it to have another achievement locked down. I was very disappointed to see that I did not get credit for accomplishing this feat. What did I do wrong?
18 votes -
Unable to reconnect
I am unable to log in to game just shows me the connection lost screen and I click reconnect but, will not connect.
8 votes -
Unable to Login
I am unable to login to my Wizards Arena account for the iOS app. I keep getting an error message saying the request has timed out.
18 votes -
Large Hand Bug
When you have many cards in hand, Arena won’t allow you to scroll through them on IOS to let you get to the cards you need.
1. I used the -8 ability of Kasmina, Enigma Sage to tutor for Enter the Infinite, drawing my deck and putting a card on top.
2. iPad, IOS
3. Once my hand is full, whenever I tap on a card to try to drag it out, instead I can only access the middle of my hand, regardless of which card I clicked on. (This is in attempt to play Thassa’s Oracle and win)
4.…18 votes -
vault
Unable to open vault at 102%. Loading flashes for a couple of seconds.
3 votes -
Cant claim vault progress
There is a treasure chest icon after getting 100% vault progress, but when I click it I just get Waiting for server... and then back to the home screen and nothing happened.
3 votes -
Simplified Version Default
How on earth does this make any sense?
I can get a card style of a card in JAPANESE but I can’t get the retro brothers war artifacts in the regular frame.
I can’t read the robe of stars and there is no option for the regular edition.
Why have “hide alternate styles” if it does nothing?
You already have “view simplified” as an option when I tap the card but that should be a DEFAULT without the need for me to tap.
When the final fantasy and avatar cards with 99.99% art and I can’t read them? It makes…
1 vote -
Missing Fleem Rewards
Missing Fleem rewards. Purchased mastery pass and competed in limited events prior to the deadline and still have not received Fleem rewards. Please help!!
3 votes
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