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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1504 results found

  1. Claim button not working

    After a match, where I would claim my prizes, the claim page shows no prize, and pushing the button does nothing. I am still able to open the friends list and rotate the screen, so the app is not frozen, i just can’t proceed by pushing the claim button. The only way to proceed is to close and restart the app. I am on an iPhone SE 2.

    16 votes
    8 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  2. MTGA.exe is not responding

    The game opens normally, but when I hover over the daily missions or enter the deck builder, the game crashes and the message appears:

    MTGA.exe is not responding

    I tried deleting the game and reinstalling it in several ways, but I didn't get any results.
    I've also updated my drivers and tried the solutions mentioned in the known issues.

    16 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  3. BUG: Mac Client only works in Full Screen mode after KTK update

    If you launch the Mac client in windowed mode (i.e., not in Full Screen mode), you cannot click on anything. Nor can you easily quit the game! (You have to force quit it, e.g., via the Activity Monitor app.)

    The solution is to delete your preferences so that the MTGA client will open in Full Screen mode by default.

    To delete your preferences, open a terminal -- the Terminal app will suffice -- and execute the following commands.

    $ cd ~/Library/Preferences
    $ rm com.wizards.mtga.plist

    You'll have to log back in and reset your client preferences to taste. Just don't uncheck…

    75 votes
    26 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  4. Aetherdrift Arena board has spinning propellers that are making me dizzy after two games.

    Is there any way to stop them from spinning or block the board?

    6 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  5. cant scroll drafted cards

    Issues in draft on mobile since bloomburrow update:

    Can’t scroll up through selected cards during draft

    Can’t move cards to sodeboard

    16 votes
    6 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  6. Cards with "Flash" are erroneously showing "Flashback" description text.

    Repro steps: While in a game, hover over any card with "Flash".

    Platform: Mac

    Actual results: "Flashback" description is appearing when that is not an ability of the highlighted card.

    Expected results: "Flashback" should not appear for cards that do not have that ability.

    11 votes
    2 comments  ·  User Interface  ·  Admin →
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  7. Theros

    Theros Nyx full art lands are not longer available in the Basic land style pool.

    11 votes
    4 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  8. Did not get exp from Quests?

    How come i didnt get exp from daily quests even though i did two of those today? how can i get those 1000exp?

    16 votes
    3 comments  ·  User Interface  ·  Admin →
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  9. Server maintenance caused issue

    cannot connect to server hours after maintenance.

    4 votes
    0 comments  ·  User Interface  ·  Admin →
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  10. Crash

    Game crashes when I hover cursor over the daily quest button.

    15 votes
    1 comment  ·  User Interface  ·  Admin →
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  11. Download bug

    Found a bug where downloading the latest update for mtg arena will cause a kick before it finishes the download, making the game completely inaccessible.

    16 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  12. Download update not working, game keeps disconnecting

    My mobile device is not updating the game. When I click download update the game logs me out and goes to my desktop every time I try to update it. Can someone please help!

    16 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  13. Game crashing after update

    After updating my client through the play store, whenever I launch the game, I go to a screen where it asks me to download a 3 GB update and when I click download, the game crashes

    16 votes
    0 comments  ·  User Interface  ·  Admin →
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  14. Mastery premium pass bug no rewards

    Premium Pass without rewards I buy the pass at level 28 and get all rewards from Premium level 29 without rewards

    11 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  15. Ultra Wide resolution

    Ultra Wide resolution keeps closing the game to windowed before and after every game, please fix this!!!

    12 votes
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  16. Cannot login on mobile after today’s update - 02-18-2025

    Following today’s update (February 18th, 2025) I cannot log in to my account on mobile (I have an iPhone 14). I haven’t even been able to Download/Install the update.

    Upon trying to open the app, I get stuck at the following screen: Unable to log in - Authentication failed for (account name): Timeout.

    It then shows 3 options: Check Status - Reconnect - Log Out

    The Status says everything is Normal, and I’ve tried to restart the app and my phone multiple times but to no avail.

    Opened the App Store to try to update the app manually, but it…

    5 votes
    0 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  17. Window minimization

    At the beginning and end of every match the game switches from fullscreen to windowed mode.

    12 votes
    2 comments  ·  User Interface  ·  Admin →
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  18. Timeout

    Since the maintenance I can’t enter the game. I get a black screen then the « waiting for server wheel » for an instant and a message saying « unable to login »  « authentication failed for TipsyGipsyOnLSD: timeout ».
    I am on iOS, have a stable connection and currently posting this from my phone with no issues.
    I’ve tried closing all other apps, restarting my phone, as well as uninstalling and reinstalling the app.
    Would appreciate any ideas or thoughts on how to clear this issue.
    Thank you, Tipsy

    4 votes
    1 comment  ·  User Interface  ·  Admin →
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  19. Android app crashes when i press download

    Cant start the download process when i click on download app crashes. Please help.

    12 votes
    3 comments  ·  User Interface  ·  Admin →
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  20. Plainswalkers breaking interface on android

    Plainswalkers do not load properly causing them to stay large and then all new lands, opponent permanently and effects overlay over one another causing me not to see things. Lands remain tapped and effects cannot be seen. Reloading the game does not fully fix it.

    5 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues