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MTG Arena Bugs & Product Suggestions

← Customer Feedback for Wizards of the Coast



This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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Bug/Product Suggestion Details

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1531 results found

  1. Retrieving ***** Manifest - failing

    I can not log in to MTGA, on either Steam or Epic. My internet connection is fine, but the software will not make it past the retrieving asset manifest - failed screen.

    3 votes
    1 comment  ·  User Interface  ·  Admin →
    How important is this to you?

  2. Possible Unstable Update

    Since the lastest Update for Duskmourne MtG Arena has either been hanging or dying.
    Have run the "Validate Bundles" command and running hard-wired to the router to eliminate any wireless prob•lems.
    - Selecting "Packs" from the home screen results in a background picture only and the program hangs.
    - Selecting "Store" from the home screen sometimes results in the message "Waiting for the Server" and get two complete circles of the graphic before it hangs. Once or twice was able to get the "Store" screen but selecting any subchoice from there results in hanging or the program dying.
    - Have…

    8 votes
    1 comment  ·  User Interface  ·  Admin →
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  3. The MTGA Client Freezes and Crasher everytime i try to Start a Draft.

    The MTGA Client Freezes and Crashes everytime i try to Start a Draft. This started happening after the September 12th update.

    Also crashes sometimes in the Store and while queing for any type of game

    9 votes
    0 comments  ·  User Interface  ·  Admin →
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  4. mtg arena lost connection to server

    Try to lunch the game but can't connection to server.

    2 votes
    1 comment  ·  User Interface  ·  Admin →
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  5. BUG: White header in Arena client on Windows 11

    v 2025.45.10.7891.1121608

    White boxes appeared around objects in header in area client after winning a match in historic metagame challenge.

    Date: Fri Feb 21st

    I remember this bug randomly appeared before as well, but very rare.

    The header issue seems to persist until the client is restarted.

    2 votes
    1 comment  ·  User Interface  ·  Admin →
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  6. black screen

    Will see loading screen on start up, but afterwards, will see black screen.

    Mac os Sonoma 14.5

    7 votes
    0 comments  ·  User Interface  ·  Admin →
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  7. ワイルドカードのカウントの表示がおかしい

    2025.47.10.8329.1133811

    2025/4/8
    タルキール龍嵐録
    アップデート後
    パックを20得て開いたところ、ワイルドカードが　パックタブのカウントで入手できている演出がされたがカウントされていないように見える現象が発生。

    アプリケーションを再起動すると得られていた。

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  8. Bug

    Mastery Pass Reset for Tarkir Dragonstorm has an explanation point on it ??! I purchased the Tarkir Mastery Pass for Tarkir Dragonstorm when the last mastery pass expires and the new one starts which on the April 8th it begins with the new XP gained from dailies

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  9. Timeout

    Haven't been able to log in for days, just keep getting this screen. I've downloaded, updated, un-installed, reinstalled, everything. When I click "reconnect" it crashes and shows a black screen

    3 votes
    0 comments  ·  User Interface  ·  Admin →
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  10. unable to login authentication failed

    When I open Arena, it opens to a black screen that reads "Unable to Login. Authentication failed for kodama-llama: An exception occurred"

    I have tried logging out and logging in and uninstalling and reinstalling to fix the issue, but neither works.

    5 votes
    1 comment  ·  User Interface  ·  Admin →
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  11. Client hangs after hovering over daily quest symbol

    The client hangs after hovering over the daily quest symbol or clicking on the packs symbol

    6 votes
    3 comments  ·  User Interface  ·  Admin →
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  12. Game keeps freezing on me

    The game keeps freezing on me. Sometimes in the middle of a match, every time I try to go to the store or to open new packs it freezes on me. I can barely play at all

    9 votes
    0 comments  ·  User Interface  ·  Admin →
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  13. Claim Reward stuck

    After a match ends, I get rewards for daily quest progress but after claiming the reward the game screen goes blank and is stuck on that blank screen. No amount of clicking the button clears the screen, only shutting down and restarting, which is very cumbersome to do every match.

    12 votes
    1 comment  ·  User Interface  ·  Admin →
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  14. Can it be made so that I can order my end of turn effects?

    Can it be made so that I can order my end of turn effects? I'm sick of Chimil, the Inner Sun going off first when that's a terrible choice. Why doesn't 'full control' allow me to stack end of turn effects. That's not how the stack or this game works. It's been a bug forever now.

    1 vote
    1 comment  ·  User Interface  ·  Admin →
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  15. 最近のバックエンドのメンテで選択プロセスにバグが発生していると思われる

    ログの時間が早い方の時間帯に
    収穫祭の襲撃で
    5枚が土地と楽園の拡散だけだったので、土地と楽園の拡散を選択したが、色選択だけでどの土地につけるかの選択が発生しなかった。

    1 vote
    5 comments  ·  User Interface  ·  Admin →
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  16. 実績の　ボット戦では達成できないという内容のメッセージが一瞬しか表示されない

    2025.45.10.7891.1121608

    メンテナンス中の挙動なので、
    あけたときの挙動はまだわからんが、

    実績のボット戦では達成できないという内容のメッセージが一瞬しか表示されない。

    Game Update - Aetherdrift Minor Update
    In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
    Feb 18, 2025 - 16:30 UTC
    Scheduled - @MTG_Arena maintenance will occur to deploy the 2025.45.10 game update, containing various bug fixes and small updates for #MTGArena.

    📥 Small download required.
    🔄 Restart required.
    ⏲️ ~3 hour estimated deployment.
    📝 Patch notes soon after.
    Feb 18, 2025 16:30-19:30 UTC

    1 vote
    2 comments  ·  User Interface  ·  Admin →
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  17. 実績　君の番だ　に関するバグの可能性について

    正常かどうか、判断する材料が足りないが、
    予期の力線
    をゲーム開始時に置いた状態で、
    相手のターンにだけ呪文をとなえて
    ボット戦で勝ったが、達成できない。

    1 vote
    2 comments  ·  User Interface  ·  Admin →
    How important is this to you?

  18. ENGLISH: Act I - WAR Lore Event - Momir

    When I go to try to play games, the choices for formats are gone, only standard play standard ranked available. When trying to choose, none of my decks show and the left side choice area says:
    ENGLISH: Act I - WAR Lore Event - Momir

    What's going on? Why can't i play or see anything having to do with historic or any other format?

    6 votes
    3 comments  ·  User Interface  ·  Admin →
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  19. UI collapse, can't join games - all decks missing, mode selector radio buttons defective, stuck in event I didn't join

    Genuinely a wild setup

    I played this morning, and I'm not aware of a client update since, which suggests either data corruption at my end or a backend problem

    Several people on MTG Discord (not arena discord, I'm banned) are experiencing the same problem. One of them claims they were able to resolve the problem with VPN, suggesting that it may be a dead backend shard, but boy, what a wild UI presentation

    I have been unable to play for around four hours that I'm aware of; the last successful game was around 12 hours ago

    When I try to…

    2 votes
    7 comments  ·  User Interface  ·  Admin →
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  20. Reset password strength check broken

    On the wizards.com website, the reset password page (after opening the reset password link from my email). When I enter a new password it is stuck on the password strength check (must enter one lower case and one upper case letter) and won’t let me proceed with submitting my new password. I tried many variations of different passwords, and none seem to satisfy the strength check

    2 votes
    1 comment  ·  User Interface  ·  Admin →
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MTG Arena Bugs & Product Suggestions

Categories

Feedback and Knowledge Base

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MTG: Arena Customer Support
  1. Install and Update Issues
  2. Stuck at Checking for Updates?
  3. Performance Issues, Lag, and Freezes
  4. Recurring Game Crashes
  5. Display Issues