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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2499 results found

  1. Game Crash during Quick draft

    I was in my second match in kamigawa quick draft and suddenly had a crash and loose the game, without no idea of why it happened. My opponent and i were at 20+ life points, and there were no reason to why it happened.
    Will i have a refund or any compensation ?

    2 votes

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  2. Kicked out of arena event

    PC

    I joined an Explorer event yesterday before i knew about the que issue and when i logged in today im no longer in the event and my money has been taken. I did not retire from the event and would like the gold back for the event

    1 vote

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  3. Missing mastery pass reward level 10

    My reward for level #10 (300 gems) is missing. Please solve it

    1 vote

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  4. premier Draft Pick bug

    プレミアドラフトで画面のどこをクリックしても反応がなくなり、カードをピックできませんでした。
    補償をいただきたいです。

    1 vote

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  5. Did not switch to my turn in premier draft

    On Android in premier draft. Client showed it was opponents turn. Timer went down and it didn't switch to my turn. I logged out and logged in and it recorded it as a loss. Please refund my gems

    1 vote

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  6. evento

    Evento Explore, eu comprei e não consegui jogar. Me pagaram apenas o valor min de 35 gemas

    1 vote

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  7. draft rápido

    Antes de começar a edição "Ruas de Nova Capena" eu havia começado um draft rápido. Hoje após o lançamento da atual edição fui continuar o mesmo draft, porém ocorreu um erro de rede. Acredito que seja pela atualização do sistema. Gostaria de voltar a jogar, ou que me devolvessem as gemas gastas para entrar no evento. Desde já agradeço.

    1 vote

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  8. can't join draft event

    I completed drafting portion of quick draft with no error. After editing my deck, I click Play and get a network error. Can I get at least a partial gem refund or something?

    1 vote

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  9. Wrong Event Reward

    I was playing in the Midweek Magic: Historic Brawl event after I had earned all 3 rewards. I was 825 point of progress leaving me 175 mastery points away from reaching the next level with 14 wins for the week and 4 wins for the day. After winning the match, I only received 25 mastery points (Daily Prize). Both the daily and weekly counter increased by 1 but the game did not reward the weekly prize. I know this is how the points were distributed because I was grinding the last wins needed to obtain the final Neon Dynasty orb…

    1 vote

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  10. frozen draft

    Client frozen during ranked draft.

    Hopefully a refund for myself and all of my draft partners. forced to leave draft and unable to drop from premier drafting because of the frozen draft state.

    223 votes

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    107 comments  ·  Events  ·  Admin →
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  11. Game Crashing

    The game chrashed when I was on a Premium Draft match. I lost the match because I needed to exit the game.

    2 votes

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  12. Disconnected during draft for update

    Hey, I was disconnected from a draft and couldn't log back in. Didn't realize this was due to an update occurring, wasn't given any heads up while I was playing that this would be occurring else I would have waited til after to start the draft. Hoping to get a refund as I only got halfway through the second pack and couldn't make a coherent deck. Thanks!

    2 votes

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  13. Player Cheat

    Improper resolution - Magic Missile can't be countered - Divide by Zero used by 10thBrutus to return magic missile to my hand and countered three damage - CHEAT- magic missile instant speed had priority cannot be countered

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  14. non riesco a avviare nessuna partita perché viene scritto "errore di rete" "impossibile partecipare all'evento. riprova più tardi"

    non riesco a avviare nessuna partita perché viene scritto "errore di rete" "impossibile partecipare all'evento. riprova più tardi" ho riaperto l'app e ancora e ancora la stessa cosa.

    6 votes

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    3 comments  ·  Events  ·  Admin →
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  15. during a game in an event was a maintenance,MIDGAME, could not get back in, what is with that game? and the whole event?

    during a game in an event was a maintenance,MIDGAME, could not get back in, what is with that game? and the whole event?

    2 votes

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  16. BUG

    Durante o desafio das cores no ultimo estagio de todas as cores, esse erro aparece não permitindo finalizar o evento e impedindo o avanço da game play.

    2 votes

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  17. Game crashes over and over during drafts/sealed matches but not anywhere else. Frustrating. Almost leads me to believe it is the game itself

    Game crashes over and over during limited matches (sealed/draft) it's almost as if the game doesn't allow you to win if paired against favored players.....overly frustrating. Happens only in limited. Period. I've got tons of videos of this happening. Happens most frequently when the game is in the opponents favor and I make a comeback. The most frustrating part is when the game crashes you have to reload in that's great if the game wouldn't act like any lands you have in play or cards you were touching as it crashed didn't exist.....for example the last time this happened I…

    2 votes

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  18. 24 lands 18 creatures

    get no lands no creatures opponent curves out every contest wtf

    3 votes

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  19. I did not get the gems from a Kamigawa quick draft

    I did not get the 200 gems I was supposed to get from Kamigawa Quick Draft, I would like those gems please.

    1 vote

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  20. Lost when casting opt in Decathlon

    I had 4 wins on the dechathlon finals when I lost a game due to a bug. I was going to win on the turn. I just lost, no reason why. I had over 8min on my clock and 26 of life, opponent had nothing on the battlefield except lands, only one of which was untapped.

    There was a trigger from my liliana on the stack due to an opt I had just cast (drain 2), nothing else.

    MTG Arena version 2021.12.10.3971.904583

    Playing on PC, Windows.

    2 votes

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