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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2456 results found

  1. match crashed, when reconnected could not find my draft or continue match

    I was in a premier draft, i played my fifth game and had won all, the opponet was about to time out on a selecting a card from graveyard, the countdown stoped for the timer and did not continue, i was connected to internet the hole time(tabbed out and checked) and when i exited the game by alt+F4 and reconnnected i cant find my draft, or the game i was in or anything, cant even start a new draft. This is not OK.

    1 vote

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  2. daily quest reset after bot match bug

    After completing all the daily and weekly quests I then enter and do a bot match. After the bot match the daily and weekly quests are reset to 0/15 but when I do another normal match against a player they are still done and no rewards are given.
    This is just a visual bug I guess but still a bug as it was very confusing at first.

    3 votes

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  3. mastery rewards past lv 90 not recieved

    I'm at mastery level 103, and just bought the mastery pass after finishing a draft. I got all the rewards up to and including mastery level 90, but none of the 13 uncommon cards came through.
    I couldn't see that I recieved any rewards other than the lv1 rewards (as a pop up on the screan), but checking the packs tab showed that I got them, looking at the mastery tree showed the orbs, I got the token, the gems (not sure about the gold but probably got that too). klicking on build new deck showed that I had gotten…

    2 votes

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  4. Game froze on mobile app during paid quick draft in mtg arena

    The game froze during a crimson vow quick draft, and was unresponsive. This was on the mobile app on an iPhone on the last iOS. Because it was unresponsive, I had to restart. Doing so resulted in a loss. I have had this happen on multiple occasions and would like some kind of compensation please.

    3 votes

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  5. Missing Mastery Pass Rewards

    Didn't get rewards from lvl 68 Neon Dynasty mastery.

    1 vote

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  6. Product suggestion

    I don't find any other place to write this but this i suggestion for many thing about Magic The Gathering to help you get more Magic Players so take this to the top.

    1:
    It gonna be expensive to play live magic now togheter with MTGA. so to get it to work exonomically you should release 3 sets per year and alson make the Standard rotation each 3:rd year instead of 2. This will save SAtandard in the live play and not make magic so expanesive so you will kep players and they will be able to play the new…

    1 vote

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  7. draft

    Avatar Screen Frozen over Draft UI.

    The UI to change my avatar was stuck over the draft UI and I was unable to close out of it. However the draft continued as normal so when I was clicking trying to close the avatar screen it was clicking on draft selections. I ended up picking three times completely blind before the avatar screen eventually closed.

    1 vote

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  8. reward on the neon style

    there is 2 neon style missing in the rewarded ones of the events... i played to get the 20 and didnt i event get not rewards, so i played all the times that i need to get the 20 styles, the kodama reach and the twin lizzards.
    im playing on pc.
    the reward was not giiven to me
    i expect the reward

    1 vote

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  9. la partie c est bloquer, j'ai du redémarer, j'ai perdu un tour et perdu. c'était en draft rapide

    la partie c est bloquer, j'ai du redémarer, j'ai perdu un tour et perdu. c'était en draft rapide

    2 votes

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  10. ミッドウィークマジックの報酬で既に4枚所持しているレオニンの光写しが出た

    ミッドウィークマジックの報酬で既に4枚所持しているレオニンの光写しが出た

    1 vote

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  11. draw bug

    I was playing in a Historyc event and after i found an opponent my game got stuck at the Draw screen. I needed to restart the game because nothing responded,but sadly after the game restarted my rewards got lost.

    1 vote

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  12. Bug

    I notice it quest left 1 hrs but somehow it reset my quest exp not reward but y reset???

    1 vote

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  13. 3 votes

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  14. Did not get mythic rare wild cards from master pass

    I didn't receive my mythic wildcards when i reached level 20. I purchased the master pass

    4 votes

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  15. game crash

    the game crash and impossible to join the battle after, the game crash systematicaly and i loose the game.... In a draft game

    153 votes

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    21 comments  ·  Events  ·  Admin →
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  16. Double Feature Draft Froze on 3rd Booster

    Hi,
    At the beggining of the 3rd Booster Draft, I stopped receiving cards. I checked on the booster circle, and it looked like all boosters were on my table, but they weren't.
    I waited for a few minutes and nothing happened (app was not frozen), until I exited the draft table. I resumed the draft and I had received random cards for the deck, making it unplayable.
    Can I get a refund or Draft token, please? (also, I did not receive the Dracula cosmetics)
    Thanks!

    Playing on Ipad, version 2021.12.80.390.908401

    2 votes

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  17. DAILY REWARDS NOT REGISTERING WHILE PLAYING AN EVENT

    While playing an Alchemy event the a new day started. I was using a blue white black deck. I played until about 40 minutes of the Alchemy after the new day ticked over. When returning to the home screen after finishing the event my new daily reward was for playing green and white spells. Despite playing many white spells in the 40 mins of the event in the new day my counter was at 0/15

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  18. Not showing qualified for Qualifier Weekend in April

    Hi, I finished around #345 in limited in March 2022 (I was keeping an eye on it), but I never got an email saying I was qualified for the qualifier weekend next week and my account doesn't mark that I am qualified. Can I verify my final standing and that I am qualified?

    Thank you,
    Anthony Ho
    80ho#12300

    1 vote

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  19. No gem rewards in Dominaria draft

    Using MTG Arena on my iPad, I am no longer receiving gem rewards for winning matches in Premier Draft Dominaria. The gems are neither popping up after a win or added to my total. Please address this issue—gem rewards are one of the primary methods for minimizing draft play cost.

    1 vote

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  20. Game crash

    Game crash after certain match's with the color challenges and I'm also receiving a banner saying data error whenever I want to play the final boss of a certain color. Please help I REALLY love the mobile and card game very much. I'm a very passionate player on and off screen.

    1 vote

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