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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2536 results found

  1. Lurrus and Jegantha not a companion in Midweek Magic: Timeless Showcase

    In this week's Midweek Magic event (Timeless Showcase), when viewing the event decks, two of them have companions (Jegantha and Lurrus). However, when actually playing the event, neither of those two decks have companions available to use.

    2 votes

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  2. Information regarding Arena SUCKS

    My idea is for Wizards of the Coast to start giving us some information. I have played arena for years. visit the website and forums and there is still ZERO notice of up and coming formats.

    I sat down last night to play an MKM draft - Ohh I cant!

    Why because we are now running a phyrexian non-chaos chaos draft that wasn't announced. Wasn't communicated except for a stupid impossible to understand release table that displays no dates or any form of chronological framework.

    Its just a joke.

    We get no consultation, no information, no place for feedback and…

    1 vote

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  3. Darft bug

    The draft is deconnecting (3 times so far) the previous draft it did the last pic but for this one it was all first booster pack. It picked ranomly several times... for a 1500 gems event it's a big issue.

    1 vote

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  4. 1 vote

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  5. Arena closes during matchmaking

    During my standard ranked matches the game closed. It always happened when I was matched with an opponent. I restarted the game several (7 or 8) times and it closed again as soon as the the match restarted. When the game was lost/over I could start the game again without crashes. I had this problem 2 times since the last update. I’m playing on iOS.

    3 votes

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  6. Draft

    During a draft game the game freezes and I can't do anything. It's already happened to me 5 times and it's made me lose a lot of diamonds. I play with an iPad Air and a 500 Mb connection

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  7. レベル70より先のマスタリーパス報酬が手に入らない

    「カルロフ邸殺人事件」マスタリー・パスを購入しています。
    レベル70より先はレベル達成の度にアンコモン・カードを報酬として手に入れられると思っているのですが違うのでしょうか?

    レベル71到達時点で手に入らなかったかは定かではないのですが、レベル72以降は報酬が表示されていません。

    わたしのマスタリー・パスの認識が誤っている可能性もありますが、
    バグであれば対応のほどお願いいたします。

    1 vote

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  8. game kept crashing while I started a match, and it counted as a loss in a sealed game.

    I started a match for MKM sealed but my game kept crashing and would not let me play the match. ended up with a game loss. please help!

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  9. Extract a confession bug

    Hi all,

    I just experienced a bug with the card "Extract the confession" in draft. My opponent couldnt choose the option to collect the evidence. Howerer, the client still automatically sacrificed my highest power creature.

    Could you please reimburse me for this game and fix this bug

    Thank you

    Gerwin

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  10. シールドのマッチ

    構築後マッチがスタートせず、再起動したところ敗北状態でした。
    以前からですが、これの補填がされていないことがほとんどです。
    ジェムの高い、プレミアムのドラフトやシールドだからこそ、快適にできる改ざんと補填を求めます

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  11. Draft Bug

    I finished a Premier Draft going 3-3, but the when I clicked the Claim button nothing happened and the game crashed. When I opened the game back up, my draft had been completed but I didn't recieve my packs or gems for getting 3 wins. I would like my winnings, or another draft oppurtunity.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  12. Bloqueo del programa en un Draft Cube

    hola buenas tardes!!
    Hoy dia 28/05/2024 sobre las 18:30 PM en Barcelona (España) se bloqueo el draft en el cual me gaste 4000 monedas
    Se Bloqueo en el pick 15 del tercer sobre.
    Mi pregunta es ¿seran repuestas las 4000 monedas?
    Daros las gracias por vuestro trabajo.

    1 vote

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  13. Mid Week Jump-In Tri-Colored Deck

    Mid-Week Jump-in Event Gave me a 3-Colored Deck. There was no way to avoid this in the second package selection. Without being able to re-draft, It handicaps me for the event and is very frustrating. After a fair amount of jump in games the normal way, I can't recall it being possible to get a 3 color deck, let alone get stuck with one. Please Fix and let me repick to get event credit.

    To be clear: first round packets were all 2 color(not that this should matter). Picked a RB. Second Packet Selection; all 2 colors and none of…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  14. Quick Draft Victory, but after Victory screen a defeat was recorded

    Quick Draft Victory, but after Victory screen a defeat was recorded. I was 3 wins and 2 losses, opponent timed out and lost the game. I was still at 11 life or so when the time out occurred, and should have won, as Victory screen suggested. I didn’t take screenshots because I wasn’t prepared to see the loss afterwards.

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  15. Draft not moving on to deckbuilding after drafting.

    OTJ Premier Draft. Once the draft is complete, the client remains stuck on the "waiting on other players to pass a draft pack." This happens after every draft. Leaving the draft at this point lets me rejoin and takes me to deckbuilding.

    1 vote

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  16. Unable to see blockers

    I'm in a limited event, and during the combat phase i'm unablee to see the arrows from the blocking creatures

    3 votes

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  17. Jump In! stuck at 2nd pack selection

    Hi. My Jump In! event has been frozen at the 2nd pack selection since the release of Lost Caverns of Ixalan. I created a 'bug/product suggestion' for this almost 3 months ago and didn't get any support. It seems like the ticket has disappeared. How do I get in touch with someone from technical support to get this resolved? Thanks.

    3 votes

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  18. Employee gems

    Soo this is a weird thing to rapport but it feels kinda scummy if I don’t. But I just received 10.000 gems for being an employee and while I don’t mind them gems, I’m not an employee. I just claimed them without thinking, thought it was like 100 gems for new release or something like that but yeah, not my gems

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  19. Can't Concede During Exquisite Blood Damage Drain Loop

    I'm fine with the exquisite blood endless damage loop, but it would be nice if you could concede the match instead of waiting for the opponent to click through the endless loop.

    Notice the lack of the gear wheel icon in the attached screenshot.

    3 votes

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  20. event type:traditional draft the LCI well,i lose my connection in traditional draft the LCI. I tried to reconnect several times but fail

    event type:traditional draft the LCI

    well,i lose my connection in traditional draft the LCI.
    I tried to reconnect several times but failed.
    When I relanded,it counts as my failure.
    i hope you to solve the problem asap.

    account :orilight#91825

    accidental time :around 01-01-2024 11.38.06 WOE draft

    2 votes

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