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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2595 results found

  1. Midweek magic: Momir should not spawn "Demonlord Belzenlok"

    Midweek magic: Momir, It spawned a "Demonlord Belzenlok" on my field exiling my entire labrary because it holds only lands. Fix your event game modes!

    3 votes

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  2. Got a loss in Sealed before playing any game

    My current Sealed game, I waited in queue for some time and then backed out of the queue without any problems (did not join any game). However, after logging out and logging back in, my Sealed event now shows 1 loss even though I never played any game. Can I get that fixed?

    Thank you!

    1 vote

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  3. 1 vote

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  4. Product Suggestion - Offer and support both types of Draft (Bot and Non) at the same time, and equally

    Having to wait forever for a player-based draft to be able to get together, to start, and to pick through, just to end up with a nothing pool and then having to do the whole process again is just... gross. I completely understand why you had started with no player drafts, IMO the game is just not designed for it, and it actively worsens the experience when you don't have a choice, especially when the few games that come along are then not even qualified for badges. There is no reason for these limitations.

    1 vote

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  5. Draft Lost due to Buggy interaction between cards.

    Kyodai, Soul of Kamigawa is a card that grants Indestructible to a second card while it is on board. However, I've used Tamiyo's Compleation on the Kyodai, which should lead to the second creature not being indestructible anymore. Note, Tamiyo's completion makes the permanent lose all its abilities, and Kyodai ability is making a creature indestructible while it is on board.

    Since this did not work, my opponent kept a indestructible card for many many turns, attacking me without me being able to respond, due to this bug.

    It was during a quick draft that got prematurely finished because of…

    1 vote

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  6. Wrong number of wins in my Sealed event

    Platform: PC
    Version: 2021.11.10.3946.900539

    I am playing in a traditional sealed event.
    During my first match a message came up about a pending update. I finished and won my match then proceeded to quit the client.

    After installing the update I started my second match, which I won as well. But now the event says I only have 1 match win while I should have 2 wins already.

    5 votes

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  7. プレミアドラフト、ピック中にパックが回って来ず再起動すると自動で数枚ピックされていた

    プレミアドラフト、ピック中にパックが回って来ず再起動すると自動で数枚ピックされていた

    1 vote

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  8. Bug

    Il programma si è bloccato e l'evento draft non va avanti

    1 vote

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  9. Crashed during draft

    I was playing quick draft and the client stop responding. Causing me to concede the match after no actions could be taken

    1 vote

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  10. プレミアムドラフトのピックエラー

    プレミアムドラフトのピック中に、カードテキストを確認しカードをピックしようとしたところ、カードが消えそのターン中その位置にあったカードがピック出来なくなりました。(放置した場合そのカードがピックされるのではなく別のカードがピックされました)
    可能であれば補填を求めます。

    1 vote

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  11. Bug where Arena searches for an opponent then immediately kicks you out and cannot reconnect until you've "Abandoned"

    In New Capenna premier draft after winning a game and requeue within a minute the next match will search for an opponent and the game will crash, kick me out and when I try to rejoin it will not let me get back into the game and the game will continue crashing until I've abandoned the match. I can then log back in with no problem. This eventually made me lose in an event and currently given me one loss in my next draft.

    1 vote

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  12. 3 votes

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  13. Streets of new capena sealed event

    Playing my sealed event 1 had 2 wins and 1 loss. I played this morning my 4th match which i lost but it took me straight to 3 losses, gave me the gems and packs for winning 2 matches and kicked me out. Couldn’t even screenshot it or anything. Please i would like some type of reimbursement or help on this matter

    1 vote

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  14. Deck stats error during draft

    I was starting a draft, and clicked to see the deck stats. After that, the client didn't allowed me to return to the draft, so I had to close MTGArena through the task manager, making me lose the first 11 picks of pack 2, and randomizing almost 1/3 of my draft deck, since it took longer than usual to reboot the mtga client.
    Right on the first New capenna draft. Very disapointing.

    1 vote

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  15. The game just during a Draft game

    At the beggining of the fight I was About to play my first Land and the game just crashes.
    Here Are some screenshots, you can see nothing changes for minutes, I close the app.... I expert full compensation, thank you.

    1 vote

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  16. 雑集家ラグレーラの挙動がおかしい

    ラグレーラにより追放されていたクリーチャーが戦場に戻ってきた際にカウンターが乗らない

    1 vote

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  17. flozen draft

    during Premier Draft
    Waste 10000gold

    1 vote

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  18. IMH Mastery Pass not giving Rewards

    I did not get the 2 uncommon or 2 mythic rare reward cards for passing level 9 of the new Innistrad Midnight Hunt Mastery pass nor did I receive the rewards from level 3 and level 7. No reward screen is coming up to show what is earned along with the missing button to "claim". I have not seen this at all so far on this Mastery Pass. Also, the small notification beacon under the "Packs" option at the top has been missing, even if you have new packs waiting to be opened. Less of an issue, but an issue…

    8 votes

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  19. Game Crash during Quick draft

    I was in my second match in kamigawa quick draft and suddenly had a crash and loose the game, without no idea of why it happened. My opponent and i were at 20+ life points, and there were no reason to why it happened.
    Will i have a refund or any compensation ?

    2 votes

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  20. Kicked out of arena event

    PC

    I joined an Explorer event yesterday before i knew about the que issue and when i logged in today im no longer in the event and my money has been taken. I did not retire from the event and would like the gold back for the event

    1 vote

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