MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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2603 results found
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I haven't received my prize #87 from mastery's pass
I haven't received my prize #87 in the mastery pass
3 votes -
Streets of new capena sealed event
Playing my sealed event 1 had 2 wins and 1 loss. I played this morning my 4th match which i lost but it took me straight to 3 losses, gave me the gems and packs for winning 2 matches and kicked me out. Couldn’t even screenshot it or anything. Please i would like some type of reimbursement or help on this matter
1 vote -
Deck stats error during draft
I was starting a draft, and clicked to see the deck stats. After that, the client didn't allowed me to return to the draft, so I had to close MTGArena through the task manager, making me lose the first 11 picks of pack 2, and randomizing almost 1/3 of my draft deck, since it took longer than usual to reboot the mtga client.
Right on the first New capenna draft. Very disapointing.1 vote -
The game just during a Draft game
At the beggining of the fight I was About to play my first Land and the game just crashes.
Here Are some screenshots, you can see nothing changes for minutes, I close the app.... I expert full compensation, thank you.1 vote -
雑集家ラグレーラの挙動がおかしい
ラグレーラにより追放されていたクリーチャーが戦場に戻ってきた際にカウンターが乗らない
1 vote -
1 vote
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IMH Mastery Pass not giving Rewards
I did not get the 2 uncommon or 2 mythic rare reward cards for passing level 9 of the new Innistrad Midnight Hunt Mastery pass nor did I receive the rewards from level 3 and level 7. No reward screen is coming up to show what is earned along with the missing button to "claim". I have not seen this at all so far on this Mastery Pass. Also, the small notification beacon under the "Packs" option at the top has been missing, even if you have new packs waiting to be opened. Less of an issue, but an issue…
8 votes -
Game Crash during Quick draft
I was in my second match in kamigawa quick draft and suddenly had a crash and loose the game, without no idea of why it happened. My opponent and i were at 20+ life points, and there were no reason to why it happened.
Will i have a refund or any compensation ?2 votes -
Kicked out of arena event
PC
I joined an Explorer event yesterday before i knew about the que issue and when i logged in today im no longer in the event and my money has been taken. I did not retire from the event and would like the gold back for the event
1 vote -
Missing mastery pass reward level 10
My reward for level #10 (300 gems) is missing. Please solve it
1 vote -
premier Draft Pick bug
プレミアドラフトで画面のどこをクリックしても反応がなくなり、カードをピックできませんでした。
補償をいただきたいです。1 vote -
frozen draft
Client frozen during ranked draft.
Hopefully a refund for myself and all of my draft partners. forced to leave draft and unable to drop from premier drafting because of the frozen draft state.
226 votes -
Did not switch to my turn in premier draft
On Android in premier draft. Client showed it was opponents turn. Timer went down and it didn't switch to my turn. I logged out and logged in and it recorded it as a loss. Please refund my gems
1 vote -
evento
Evento Explore, eu comprei e não consegui jogar. Me pagaram apenas o valor min de 35 gemas
1 vote -
draft rápido
Antes de começar a edição "Ruas de Nova Capena" eu havia começado um draft rápido. Hoje após o lançamento da atual edição fui continuar o mesmo draft, porém ocorreu um erro de rede. Acredito que seja pela atualização do sistema. Gostaria de voltar a jogar, ou que me devolvessem as gemas gastas para entrar no evento. Desde já agradeço.
1 vote -
can't join draft event
I completed drafting portion of quick draft with no error. After editing my deck, I click Play and get a network error. Can I get at least a partial gem refund or something?
1 vote -
Wrong Event Reward
I was playing in the Midweek Magic: Historic Brawl event after I had earned all 3 rewards. I was 825 point of progress leaving me 175 mastery points away from reaching the next level with 14 wins for the week and 4 wins for the day. After winning the match, I only received 25 mastery points (Daily Prize). Both the daily and weekly counter increased by 1 but the game did not reward the weekly prize. I know this is how the points were distributed because I was grinding the last wins needed to obtain the final Neon Dynasty orb…
1 vote -
Game Crashing
The game chrashed when I was on a Premium Draft match. I lost the match because I needed to exit the game.
2 votes -
Disconnected during draft for update
Hey, I was disconnected from a draft and couldn't log back in. Didn't realize this was due to an update occurring, wasn't given any heads up while I was playing that this would be occurring else I would have waited til after to start the draft. Hoping to get a refund as I only got halfway through the second pack and couldn't make a coherent deck. Thanks!
2 votes -
Player Cheat
Improper resolution - Magic Missile can't be countered - Divide by Zero used by 10thBrutus to return magic missile to my hand and countered three damage - CHEAT- magic missile instant speed had priority cannot be countered
4 votes
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