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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2412 results found

  1. rare

    I just got an uncommon rather than a rare. This is for the midweek Alchemy event. I have attached the log. FYI, I have at least 12 wildcard rates given to me as fifth copies in the past two months. That's unacceptable. Please, review my file and give me back either rates I do not have of wildcards since in many cases I have paid for events where I did NOT get anything

    1 vote

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  2. ranking

    Meus rankings estão travados eu não consigo jogar, por que, não conta vitórias e nem as derrotas. Meu ranking não sobe nem desce, ou seja, está travado.
    Conto com a ajuda de vocês para solucionar esse problema.

    Att,

    Felipe

    1 vote

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  3. Earn a new deck quest bugged

    Finished the daily "earn a new deck" quest but did not receive any deck as a reward.

    48 votes

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    8 comments  ·  Events  ·  Admin →
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  4. 1 vote

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  5. Locked/Unavailable Profile, Decks and Store when playing Events

    When entering an event and playing a game (so far happened in Quick Draft and Jumpstart), the Profile, Decks and Store tabs become locked and the only way to turn them back on is to go to the main menu. After doing so, the "glow" indicating you have any packs left to open disappears.

    Also might be irreletad to this issue, but after obtaining a larger amount of new cards (by drafting or jumpstart for example), they are not shown as new cards.

    5 votes

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  6. Rango stagione non sale

    Ogni volta che vinco in Historic il mio rango non sale e rimane sempre lo stesso
    Avrò fatto 10 vittorie di seguito ma niente

    2 votes

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  7. draft crashing

    My PC game draft crashed without been able to play. I was playing Premier Draft Neon Dynasty and the software crashed before I could look at my cards. I would like to get back my 1500 gems please. The game has crashed many times before in drafts but I just recently realized I can report these errors as bugs so I would like some compensation.

    1 vote

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  8. Traditional Draft doesn't count toward limited rank

    I've been playing Traditional Draft of AFR since it came out, and only just realized that my limited rank is "you need to play a game to get rewards". Turns out, only playing Premier Draft increases your rank. I have to assume that this is a bug, because the alternative is that you looked at the most common limited format in MTG and said "yeah, that's not really limited".

    7 votes

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    1 comment  ·  Events  ·  Admin →
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  9. Draft event not giving daily win rewards

    For the 15 win Daily quest, when I am playing a draft event the winds count towards the 15 for the day. Yet I am not receiving the coins or experience (at least, not sure if I’ve noticed about the card rewards). I noticed this over the last two events that I participated in.

    IOS

    I can reproduce this by winning in a draft when I have less than 15 for the daily quest.

    I have tried restarting but my gold and experience do not change when I log back in.

    5 votes

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    2 comments  ·  Events  ·  Admin →
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  10. Waiting for Opponent endlessly

    No matter which queue I pick, I just get "waiting for opponent" endlessly, even on bot matches.

    3 votes

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    2 comments  ·  Events  ·  Admin →
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  11. 1 vote

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  12. Mechtitan Core activation in Quick Draft

    I was playing the first game of a Kamigawa ND when I tried to activate the Mechtitan Core (the 5 mana ability) to attack and win that game, but the client crashed. I quickly restarted it, but the game was not resumed automatically and I was awarded a loss in the draft... I am using a PC with Windows 10 Home. This happened at around 9:35 am (UTC).

    1 vote

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  13. Gems not awarded for drafting excess of 4x on rares and mythics

    When drafting, gems are not being awarded when drafting rares and mythics above 4x.

    5 votes

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    1 comment  ·  Events  ·  Admin →
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  14. 1 vote

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  15. Product suggestions

    Im on PC, playing a sealed event.
    When select attack, the game "hiccups" for a second, and becomes stuck on the select attackers step, after the attacker is moved "forward" but just before it is tapped, and the game "freezes" in an odd way. Anymations still play, I could still send and receive emotes. The timer started counting down, but even after running out nothing happened.

    I had to quit arena after nearly ten minutes of waiting for something to happen. Except now I can't connect to the server, logging in gives me two odd log in errors in succession:…

    1 vote

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  16. Sealds award lost.

    kamigawa sealds award couldn't be received.I win 5. I want 1600 gem and 3 pack.

    1 vote

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  17. draft deck missing

    In a Premier Ikoria draft the draft deck went missing after the deck building. Where the deck usually is, there is nothing at all and the choice of "edit deck" is not available, just the "play" choice so it's impossible to rebuild the deck or make any changes what so ever. This has happened once before but I've played several drafts in between without this problem occurring.

    119 votes

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    80 comments  ·  Events  ·  Admin →
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  18. issue on cards disappearing/attaching to cursor during drafting

    I'm playing MTGA on windows PC.
    Lately during drafts I attend there are some bugs with cards chosen/picked in which either a card disappears from the pack and it cannot be picked, or card images disappear from the picked ones and attach themselves to the cursor. While both a very frustrating i find the latter barely impacting drafting experience, while the other one hugely impacts the event itself. Second last draft I've done I opened pack 2 and i really wanted to pick the rare; when i hovered onto it, it disappeared and wasnt available to pick anymore. It was…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  19. Can’t add decks with cards I don’t have to Blast From the Past

    Put together a deck, went back to check one by one and removed all cards it said were illegal, when I saved it only said it contained cards I don’t have. Format is set to Blast from the Past, 60-card deck, Submit is faded out when I highlight the deck.

    1 vote

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  20. midweek blast from the past

    Too bad you cant play historic cards neither acces history packs to build anything. another great achievement of WotC

    1 vote

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