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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2490 results found

  1. Event Wins not registering

    Midweek event completed (3/3), all today. Only 2 wins registered for the daily wins, not 3. On PC. Log attached.

    1 vote

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  2. game win counted as win and loss after cancelling matchmaking

    Platform:
    - PC

    Initial State:
    - record of 2-1 in Ikoria Quick Draft
    Steps:
    - queued up for a game in Ikoria Quick Draft
    - state changed from waiting to "entering match..."
    - waited at this state for two minutes (see screenshot)
    - pressed cancel
    - observed stated of Ikoria Draft Event screen and saw my record was 2-1
    - queued up again for Ikoria Quick Draft
    - played and won against opponent
    - was taken back to home screen for Ikoria Draft Event

    Expected Result
    - record of 3-1
    Actual Result
    - record of 3-2, so it seems as…

    11 votes

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  3. Events

    There has to be something wrong with the events in this game. I have no problem winning playing a 1 on 1 but for some reason can't make it passed a couple wins in most events. Seems strange to me that I always end up losing in an event your supposed to get coins and cards from. If we can't get through the events how are we supposed to improve our decks. Not everyone spends money on all these apps. Some of us like to actually play.

    1 vote

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  4. Waiting for a server in the middle of a draft cmon!!!

    waiting for the server

    English (google)
    I was on a draft table and at the end of packet 02 it appears waiting for the server and my connection does not return. At the moment my internet was working, as seen in the video. It's absurd for this to happen, I played two days in a row to get 10k gold to play a premier and it happens, frustrating for an *** player like me! This happened today! Mar-07

    Portuguese: Eu estava em uma mesa de draft e no fim do pacote 02 aparece waiting for the server e minha conexão…

    1 vote

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  5. Wrong Season End Reward - Dec 2021

    Hello,

    I've ended Dec 2021 season on Platinum rank on constructed format but got rewards for Silver rank only. Could please look into this issue?

    2 votes

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  6. 2 votes

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  7. I was playing quick draft on my Android and my two last games I was disconnected from the game

    I was playing quick draft on my cellphone (Android) and on my last 2 games I was disconnected from the game. My internet was working completely fine, only MTG Arena was not working. The first disconnected game I didn't even had the chance to reconnect, the second I was 2 turns behind without having played a land (and there was some interface issues that showed that a land I intended to play prior to disconnecting was in play, however, the game recognised it as in my hand)...

    1 vote

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  8. Game got stuck after opponent timed out, registered as a loss for me.

    After my opponent used his/her time out, the game got stuck. After I reloaded Arena, there was a loss next to my name.

    5 votes

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  9. Didn´t receive my quick draft rewards. Neither the two boosters, nor the gems.

    I did not get my rewards for the quickdraft. neither the two vow packs nor the gems.

    2 votes

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  10. deck editing broken, still

    ever since the new set premier and sealed have been unable to edit decks. I have not even been able to play because i saved a partially edited deck thinking
    id be able to edit it later... please help. It was disheartening to have the app load an update and this isn't resolved or addressed.

    5 votes

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  11. Middweek magic

    4/1/22

    after winning one of the rewards the game gave me the fifth copy of a card instead of giving me gems.

    This is not the first time it has happened in this event. please check and fix the bug.

    2 votes

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  12. bug: didnnot receive my ICR reward

    did not receive my ICT for my 5th daily win

    1 vote

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  13. Color challenge Bug

    By looking for opponent, it can wait until 1h and it doesnt find any. Also is impossible to jump the Color Challenge

    6 votes

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  14. 2022.13.10.4008.913722

    Unable to join event. Please try again later.
    I get this error after I have purchased premier draft neon dynasty when I try and join a draft.
    I can play historic ranked no problem

    1 vote

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  15. Unable to join draft after update

    On PC, after March 3rd update, I could not continue my draft, the error message indicating a Network error. No issue on my connection is occuring and I could join an Historic Brawl game just after

    1 vote

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  16. Opponent timed out and it was reported as a loss for me

    Fix this bug? My opponent started to have their timer go down and eventually hit 00:00 on a sealed traditional draft. Once it hit 00:00, it even started counting up. It counted as a loss for me once I restarted the game.

    I would appreciate reimbursement for this loss and I'm unsure how to fix this bug. Maybe a warning message for me to restart earlier, especially if it was an error on my end to have just restarted earlier.

    I am on Android

    1 vote

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  17. Premium Draft VOW

    Hi, It's the first time that happen to me. I want report a bug in Premium Draft VOW today, Nov. 20th.

    In the 2nd booster, the 1st pick didn't appear on the screen, the timer keeps counting the seconds and then just jumped to the 2nd pick. I didn't click anything to make my pick, I lost a important card, probably the path of draft will change.

    Please WotC, fix these bugs to make the game experience more enjoyable.

    3 votes

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  18. Purchased Quick Draft, received error, then Premier Draft

    Opened MTG and purchased a quick draft (-5k gold). when I tried to do my draft, it put me into "looking for a table" (which doesn't normally happen with bot drafting). then, when I clicked cancel, I got a "network error" message. I closed MTG, turned my wifi on and off, and then re-opened MTG, which downloaded a 3 MB update and a 10 MB update. When I opened MTG again, I was missing 10k gold and had the option to "resume" a premium draft. Especially weird considering the quick draft is still an option after the update.

    1 vote

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  19. construit

    Bonjour,
    Je peux jouer sans problème en draft.

    PAR CONTRE : des que je lance une partie en construit MTG ARENA crash , JE NE PEUX DONC PAS JOUER EN CONSTRUIT.

    Aidez moi SVP

    1 vote

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  20. rare

    I just got an uncommon rather than a rare. This is for the midweek Alchemy event. I have attached the log. FYI, I have at least 12 wildcard rates given to me as fifth copies in the past two months. That's unacceptable. Please, review my file and give me back either rates I do not have of wildcards since in many cases I have paid for events where I did NOT get anything

    1 vote

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