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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2495 results found

  1. Limited rank dropped after winning a constructed match

    I was playing in a traditional constructed event (Historic), and after winning a match, my limited rank dropped. This has happened multiple times, and will likely prevent me from getting to mythic if it continues.

    28 votes

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    6 comments  ·  Events  ·  Admin →
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  2. Took two cards at once in Arena Cube Draft.

    While doing an Arena Cube Draft, I was hover-dragging a card I was going to put into my sideboard. While I was hover-holding it, the draft timer reached 0 and I let go of the card. What ended up happening is the card that Arena had "Auto-selected" for me went into my deck and the card I was holding went into my sideboard. To clarify, my image shows 16 cards taken from the first 15-card pack. Later, I noticed I got two last picks. My pool now has 46 cards. I can't be mad because it worked out for me,…

    2 votes

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    2 comments  ·  Events  ·  Admin →
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  3. ネットワークエラー「イベントから退出できません」

    いつの間にか、ヒストリックブロール祭りに参加したことになっており、【開始】を押しても先へ進まず「ネットワークエラー:イベントに参加できませんでした」と表示。一方、すぐにゲームを始める の【プレイ】を押しても、「イベントから退出できません」とのエラーで、プレイ不能。ストアでの購入も、「ストアエラー」となり、何もできない状態です。
    OSはWindows10。 PCの再起動と、アカウントからのログアウト・再ログインも試したが、改善せず。

    2 votes

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    0 comments  ·  Events  ·  Admin →
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  4. Missing Mastery Pass Rewards

    I havn't had lv57 mastery pass reward,an ikoria pack.

    32 votes

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    9 comments  ·  Events  ·  Admin →
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  5. bug and connection lost during match

    in the first match of last event ,played at 15:00 on 8 June 2021, a strixhaven draft, the connection to the server was lost several time, so for me was impossible to play and I lost, then I lost the whole event

    4 votes

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    0 comments  ·  Events  ·  Admin →
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  6. Can't pick on draft

    Hi
    I was doing a draft but could'nt pick half of the time
    Was always on "waiting on other players to pass a draft pack"
    My internet was working
    Finished the first pack with 10 cards in my deck
    for the second I got only 1 and it says "pack 2 pick 4"

    I just bought gems to do a draft and having that kind of bug give me want to ask for a refund pretty hard ...

    14 votes

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    1 comment  ·  Events  ·  Admin →
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  7. クエストが表示されず、報酬も受け取れない。

    ゲームプレイ画面にて各種報酬クエストが表示されない。
    また、表示だけのバグかを確認する為に1勝してみたが報酬も貰えていない。
    早急の改善と補償を願いたい。

    6 votes

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  8. ランク報酬もらえない

    8月10日でランク一回締切あったにも関わらず
    ランク報酬が配布されない
    それぞれ
    プラチナ、ゴールドだが何も貰えず

    2 votes

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    0 comments  ·  Events  ·  Admin →
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  9. Se desconecto y perdí mi torneo

    Les comento que no es la primera vez que se apaga o se desconecta de la nada el programa pero requiero me regresen mis diamantes usados para el draft ya que no es culpa mía que se salga de la aplicación y que no quiera volverse a conectar

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  10. incorrect mtg arena cube draft event rewards

    I've gotten 7 wins in my only two arena cube drafts but got an incorrect amount of gold from the event on claiming.

    4 votes

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    2 comments  ·  Events  ·  Admin →
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  11. Bug Angel of Destiny

    I played Angel of Destiny and my adversary played Harmonious Archon, so the angel became a 3/3 as it should be. After that I managed to get more than enough Life Points to trigger victory by Angel of Destiny (I think they were over 40), but nothing happened... Just after few turns the ability finally triggered and I was able to win the game. Please fix this bug.

    I attach a screenshot in which you can clearly see my 37 Life Points, the Angel in play and my enemy attacking (I didn't get life by any other means than attacking…

    7 votes

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    5 comments  ·  Events  ·  Admin →
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  12. Can't see BO3 ranked options for standard or historic

    As the title suggest, I can't play BO3 standard or historic ranked matches since I installed Arena in this laptop, only BO1 for both formats is available.

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  13. Win-loss deaft

    good morning
    this morning in the strixhaven draft I won a game I had to go 4-2 and instead he lost it 3-3.
    my email is butterilorenzo@gmail.com.
    thanks lorenzo butteri

    5 votes

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  14. traditional standard event bug(?) aaaaaaa

    Well. i started a traditional standard event , i've lost a game( not a round, the duel ), and then when i was playing the second one, i was desconected from it. So i started the third one and when i won it, the event showed me defeat and the event ended '-'

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  15. Unexpected disconnect during draft game

    There was sudden "Waiting for the Server" overlay during premier draft game, several seconds later screen faded out and draft menu has appeared with game loss.

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  16. Time Turn Limit

    Why is there no time limit on turns in events like the Stryxhaven one going on now? I have been waiting 5 min for them to Click next on a game winning action and they are not due to them losing.

    4 votes

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    0 comments  ·  Events  ·  Admin →
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  17. iOS crash in draft

    I entered a Strixhaven premier draft on my iOS device, an iPad. I clicked on the icon to view stats on my deck and the game crashed. This was in pack 3, I believe I missed one and possibly two picks because of the bug. This happened approximately 6:15 a.m. CDT. I don’t know the location of log file on my device so I can’t upload it.
    Thanks

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  18. no traditional sealed button

    The traditional sealed button is not there. I try all the different ways to look for the traditional sealed event and I can't find it.

    2 votes

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  19. Card is picked with just one click.

    "Pestilent haze" is picked just one click at about 2nd draft-pick-phase.
    I remember other "one click picking" is happened at that draft but I was cautious after "Pestilent haze".

    36 votes

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    7 comments  ·  Events  ·  Admin →
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  20. Unlocking the last 5 NPE decks rewards the old decks.

    After completing the last of the color challenge, the client unlocked the 5 old decks. I still don't have access to the last 5 new post-rotation decks and I have no way to progress towards them.

    22 votes

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    2 comments  ·  Events  ·  Admin →
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