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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1381 results found

  1. extra loss in a premire draft

    I should be 3-2 after a loss in a premire draft. But I got an extra loss. It beacme 3-3.

    7 votes

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    1 comment  ·  Events  ·  Admin →
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  2. Sire of Seven Deaths Card Style

    I won a cosmetic for one of my favorite cards in the Midweek Magic event. I couldn't believe it. Sire of Seven Deaths! Such luck. But... Instead of the alternative look, I got the exact same one. Please fix it :-(((((((((((((

    4 votes

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    1 comment  ·  Events  ·  Admin →
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  3. Mastery XP not adding

    I played 6 games this evening, winning four of them, and completed two daily quests while playing.

    I should have received a total of 2100 XP for this:
    4 x 250 for weekly wins
    4 x 25 for daily wins
    2 x 500 for completed quests

    However I only got credited with 275 XP, and therefore missing 1825 XP

    11 votes

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    1 comment  ·  Events  ·  Admin →
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  4. Prairie Dog multiple activations don't work

    I activated my prairie dog twice before end of turn, but it only got 2 counters instead of 3

    24 votes

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    3 comments  ·  Events  ·  Admin →
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  5. Guidance on birth certificate translation services

    I need to use my birth certificate for official purposes, but it's in a language that's not widely accepted. I've been told I need to get it translated. Can someone recommend a reliable birth certificate translation service? I need your help friends urgently.

    1 vote

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    3 comments  ·  Events  ·  Admin →
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  6. Draft win recorded as both win ans loss

    I was playing premier draft for Duskmourne.
    I was 4/2 when I won a game and suddenly I was 5/3.
    I have captured the log on mobile and will try and find the log file.

    6 votes

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    3 comments  ·  Events  ·  Admin →
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  7. draft creatures

    does not display power or toughness on creatures in draft for duskmore
    im going into this blind help

    2 votes

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    7 comments  ·  Events  ·  Admin →
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  8. missing/no rare in a jumpstart packet

    Jumpstart 25 packet Armed had no rare or mythic in it. The paired Clerics had an extra rare. Unsure if this is intentional or not.

    5 votes

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    1 comment  ·  Events  ·  Admin →
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  9. outlaws alchemy packs still given instead of bloomburrow alchemy packs in constructed bo3 alchemy event

    outlaws alchemy packs still given instead of bloomburrow alchemy packs in constructed bo3 alchemy event.

    9 votes

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    1 comment  ·  Events  ·  Admin →
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  10. I won match in standard meta game challenge but it sent me to claim rewards instead of going to next round

    Idk what happened but I jut recently won my match in meta game challenge but it told me to claim rewards and I did not press resign. Pls help

    5 votes

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    1 comment  ·  Events  ·  Admin →
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  11. did not receive mastery pass rewards

    I did not receive mastery pass reward when completing level 39. This has most likely happended previously at least at level 34 as well but I just thought I was imagining.

    7 votes

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    0 comments  ·  Events  ·  Admin →
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  12. Mastery Pass won't progress;stuck at level 31

    My mastery pass is frozen at level 31. I completed two daily quests today, and I stopped gaining experience instead of progressing to level 32. I played several more games to get my daily win experience, and the bar is still stuck at 975 experience on level 31.

    9 votes

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    2 comments  ·  Events  ·  Admin →
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  13. Opponent conceded, game gave victory, but I was awarded a LOSS!! WTF!!!

    Opponent conceded the game but I was awarded a LOSS! WTF! How do I get a refund???

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  14. premier draft missing

    Premier Draft is missing. I started one this evening, but now the draft is unavailable

    5 votes

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    0 comments  ·  Events  ·  Admin →
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  15. Draft game loss when canceling que

    1. Search for game in Duskmourn Draft, cancel search
    2. PC
    3. Search for game is canceled and nothing else
    4. Search for game is canceled and I recive game loss
    6 votes

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    1 comment  ·  Events  ·  Admin →
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  16. Game crash while entering draft

    Every time I try to enter my draft (which I have l already paid for), my game crashes. It's not an issue connecting with the server because I can play other types of games access the store. This bug has happened to me in the past, but it fixed itself after relaunching arena a few times. This time it hasn't stopped. This has only happened for premier draft for me, not quick draft.

    To reproduce:
    Buy a draft
    Click "Enter Draft"
    Watch as your game becomes unresponsive

    3 votes

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    2 comments  ·  Events  ·  Admin →
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  17. Not receiving mastery xp correctly

    2 issues. On arena.

    When I hit my daily rewards today (40 lands played) the reward was supposed to be 750 gold and 500 mastery XP.
    It popped up as 800 gold and 25 XP. But wasn't added either

    Picks as shown. 4 wins. 125 XP. Win a game. 25 XP.... Still 125 XP accumulated

    BUT my mastery XP has not increased in the last 2 days (1000+ XP) whether it's the daily or from wins

    So I'm behind at least 1 full mastery level

    10 votes

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    0 comments  ·  Events  ·  Admin →
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  18. Mastery is not progressing

    Mastery is not progressing.

    Please check the two attached PNG files.

    Number of wins has increased from 4 to 5.
    But Exp is not increase. 950 to 950.

    10 votes

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    0 comments  ·  Events  ·  Admin →
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  19. XP not being awarded after completing weekly wins on win 11

    XP fails to update after daily and weekly wins. I'm missing all XP accumulated from both following the update which I installed first thing this morning. (08/20/2024)

    9 votes

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    1 comment  ·  Events  ·  Admin →
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  20. Game disconnected mid game - Played another Game - Won said game - Got a loss (Wilds of Eldraine Quick Draft)

    So, I'm currently doing a couple of runs in premier draft of the wilds of Eldraine set. I think the game before my last game I got disconnected in the middle of the game and get returned back to the page where I can start a new game, I was like - okay then... no biggie I'll just play another game. I end up winning the match (I'm certain of that, I dealt lethal damage to my opponent). I come back to my quick draft page I see that I got 3 losses... (which should be impossible as I won…

    3 votes

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    0 comments  ·  Events  ·  Admin →
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