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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2371 results found

  1. game kept on crashing when joining match(3x) during draft

    There was an initial crash/game closed when finding an opponent. I restarted mtga and it got to the found opponent screen with their name then crashed again. this happened a second time, then was able to start the match after missing my first turn. this was during a draft event, on my pc.

    2 votes

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  2. crash in sealed event

    crash during sealed event, log file attached. opponent's fuse ran out but never completely expired, couldn't concede either

    2 votes

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  3. Multiple claimable Arena Anniversary rewards

    I received multiples of the same daily Arena Anniversary mail, the rewards could therefor be claimed multiple times. These came spread out over the day.

    I'm on Windows PC / Steam

    I noticed I received the same mail 2-3 times including draft tokens and mastery experience. I may also have received 2 of the M20 packs but uncertain. To my knowledge, any other anniversary mail has only been received/claimed once.

    I claimed the reward twice in a row, by just opening the mail and clicking claim, without paying attention to the contents or titles at first. I received the the…

    8 votes

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    3 comments  ·  Events  ·  Admin →
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  4. Did not receive mythic card rewards from event pass mastery after reaching those milestones

    The first time it happened i thought maybe i had less mythic wildcards than i was expecting before reaching the mastery milestone that grants one, but this time i was paying attention and i had 2 mythic wildcards before the milestone reward and still only 2 and after reaching it. I also did not see any animation that shows that i got a new mastery reward after finishing the game that gave me enough XP to get it, it showed only the daily win reward. Logging out and back in did not solve my issue.
    I'd like to receive my…

    1 vote

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    3 comments  ·  Events  ·  Admin →
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  5. loss in premium draft

    I had a phantom loss in this premium draft on 1/3/2024. I just won a game and returned to the results screen with a 3rd loss and the highlighted claim button.

    4 votes

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  6. Mise a jour janvier 2024

    Apparemment depuis la mise a jour il y a quelques jours que ce soit sur os, windaude ou android il y a eu un bug critique mais les dev' n'ont pas l'air de s'en préoccuper plus que ça.
    Que ce soit en passant par le lanceur epic games ou en lançant directement l'application mtga l'écran reste noir avec le curseur visible, pas de son j'ai attendu comme ça une bonne demi heure au cas où mais cela ne fait rien.
    Que se soir niveau réinstallation, vérification des fichier, cache, dns ou fuseau horaire aucune des solution habituelles ne règle quoi…

    4 votes

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  7. won game but counted as loss

    I was queueing for MKM premier draft at a record of 4-2 at about 11:30 EST on March 1st. The loading screen said "waiting for opponent.." for more than a minute so I hit cancel. The game queue cancelled as normal and I was able to queue up again normally. However when I won my next game and was presented with the typical victory screen, it counted the game as a loss and showed me at 4-3 in my draft overview. I was forced to finish my draft at a 4-3 record instead of being able to continue at 5-2…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  8. Starter deck bug

    1) The 3 wins doesn't update after selecting a new deck
    2) I have won 3 times, however am unable to receive the new decks after being rotated.

    Please fix this

    15 votes

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    1 comment  ·  Events  ·  Admin →
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  9. Etali is OP in Momir

    Since the Momir event uses all-land decks, can we please have [Etali, Primal Conqueror] removed from the pool of cards you can create with the emblem? Its rules text in this format specifically translates to "When Etali enters, exile each player's library." If a player happens to get Etali, the odds of having rolled any option to prevent this from being a one-shot game-winning ability are comically low.

    I know Momir is, by design, a chaotically unbalanced format, but one-card wins of this sort are a little much.

    1 vote

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    2 comments  ·  Events  ·  Admin →
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  10. Draft

    Clicked to play a match and after 1:40 in queue I pressed the button cancel, after that it seemed that the "match" was lost.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  11. Greenbelt Radical's morph cost was only 4 mana?

    I was playing in an MKM draft event, and when the opponent only had 4 mana, they were able to turn up greenbelt radical, making me lose the game! How is this fair?

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  12. bug for event

    at 10:04 ET I received a loss for a game that I won on premier draft, i would appreciate a refund

    2 votes

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  13. 大胆な告発を破壊したのにアンタップしなかった

    クイックドラフト対戦中、相手のターンエンドに大胆な告発を破壊したにも関らず、次のアンタップステップにアンタップせずに負けたので保証請求します

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  14. Quick Draft Given Automatic Loss

    Quick draft. Queue timer went to 4 minutes, clicked cancel. Returned to the menu to discover I had been given my 3rd and final game loss.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  15. draft game counted as a loss when my opponent conceded

    I was at playing Throne of Eldraine Premier Draft. 6th game (my record was 3-2). My opponent conceded on the 11th turn, and my screen said Victory. I have the game record on 17lands, yet, I was given a loss and the draft screen said I now had 3 losses. I would like (at least) my 4 win prize and another draft. I spent 1500 gems.

    9 votes

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    3 comments  ·  Events  ·  Admin →
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  16. défaite lors de la recherche infructueuse d'un adversaire pour un paquet scellé

    Bonjour,

    J'avais deux défaites pour deux victoires sur un évènement paquet scellé au manoir karlov.
    J'ai essayé de lancer une nouvelle partie mais il n'y avait aucun adversaire disponible. Au bout de plusieurs minutes, je suis revenu sur l'écran d'accueil de l'évènement et une nouvelle défaite avait été comptabilisé, ce qui a mis fin à l'évenement. jJe trouve ça assez injuste étant donné l'investissement réalisé pour participer à cet évenement.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  17. bug draft defeat even if i won the game

    i was in a draft and the client was taking too long to found me an opponnent so i click to cancel the search and the client count me a defeat without fighting anybody.
    An other day it took also long to found an opponent but it did found one, i won the game and like the first time the game count it like a defeat (i had already 2 defeat so the draft ended) and i earned the amount of gem like i never had this victory.
    i won the game but the game count it like i loosed…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  18. Bug pairing screen QuickDraft / Defeat

    Hello, I would like to apologize for my bad English, I am from Argentina and I use a translator.

    I would like to report a problem that I had playing from my mobile (android).
    Participating in a quick draft, I had only one loss and when entering a new game the game loaded to the matchmaking screen and was for a few minutes announcing "Waiting for the opponent"...
    Since the game was not progressing, I pressed "cancel". (I never entered the game, I never saw cards or the board, I did not concede the game, nor did I get the…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  19. Client gave me a game loss after winning a game of draft

    I was 3-2 in this MKM premier draft I was doing and after decisively winning my match I returned to the draft screen and saw that I was instead handed a game loss ending my draft.

    Before that last game I was in the game queue for almost three minutes before exiting and re-entering the queue again, which may be related to the bug.

    Please refund my draft. Thank you for the help.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  20. Premiere Draft victory recorded a loss. Recorded video footage as proof

    I won the game in premiere draft but it recorded it as a loss. Please can I at the very least get my 1500 gems back. But I believe I should be compensated more because I lost rank and potential to win more gems than 1500.

    2 votes

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