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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2371 results found

  1. Golden Packs NOT recieved even though game says "Each pack purchased will advance golden pack meter"

    the in game display text says "EACH pack you purchased will advance your golden pack meter" But this is a lie. Customer service doesn't care about the lie. They just want our money and don't care.

    1 vote

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    3 comments  ·  Events  ·  Admin →
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  2. I incurred a loss during a sealed event. No idea why.

    I incurred a loss during a sealed event. No idea why. I waited for a match to start for around a minute and then when I returmed to home screen, the loss was there, logged. This has happened to me before, but I have not had any internet, or connectivity issues.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  3. 1 vote

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    3 comments  ·  Events  ·  Admin →
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  4. BUG: Timeouts on the Server side when all looks fine on the Client Side

    1- Go to Premier Draft Event Page (with the Draft already done and the Deck ready)
    2- Press "Play" to enter a match
    3- You are sent to a Waiting Screen with a Timer while you are about to be paired with an opponent
    3- After waiting for a bit you press "Cancel"
    4 - There is a fraction of time right after you press "Cancel" and while the screen is fading back to the main event page when you might see the "Currently Waiting" to "Entering the match" (or something similar)
    5 - If that happens (you being "matched"…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  5. cards on quick draft didn't start to show up at all

    Just start quick draft but none of the booster cards show up

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  6. SERVER CRASHING

    today I started a draft of the new collection (MKM) and due to instabilities in the server I couldn't perform at the event, I tested the internet and it was not a data package problem, if possible I would like to request the return of the crystals, Thanks for the support.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  7. During MKM Traditional draft I couldn't see/pick cards at the start of pack 3

    Everything was working fine until pack 3. I missed the first 3 picks (after the 2nd one I restarted the app and everything was OK again but I had missed the 3rd pick by then). I was playing on my Android phone.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  8. Amass Zombie not creating zombie token

    Starting in the last 24 to 48 hours, after I create a zombie army token for the first time and it dies by combat or sacrifice, anything else with Amass Zombie # does not proc the zombie token.
    I have been using the Braiins Brawl deck with very few if any alterations. Has not been an issue until last 24-48 hours.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  9. Premiere draft not counting win

    Hello, I recently completed a game on arena on desktop. I was 2-0 and thought it counted the win to take me to 3-0, but then when I just checked I was still back aat 2-0. Is it safe to play these events? I have been running into bugs recently. Thank you.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  10. premiere draft

    I was playing arena on mobile and the game froze (I was still able to pull up cards and read them) but my opponents timer ran out and just froze instead of moving to the next phase. I believe they conceded, but there is no record of a win on my results.

    1 vote

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    2 comments  ·  Events  ·  Admin →
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  11. wins recorded as losses in draft format

    During Premier draft MKM My opponent surrendered when I had lethal on the board. The game client recorded this as a loss ending my draft (as it was the 3rd loss).
    Game version:
    2024.34.0.5124.1051382

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  12. Arena closes during matchmaking

    During my standard ranked matches the game closed. It always happened when I was matched with an opponent. I restarted the game several (7 or 8) times and it closed again as soon as the the match restarted. When the game was lost/over I could start the game again without crashes. I had this problem 2 times since the last update. I’m playing on iOS.

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  13. Draft

    During a draft game the game freezes and I can't do anything. It's already happened to me 5 times and it's made me lose a lot of diamonds. I play with an iPad Air and a 500 Mb connection

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  14. game kept crashing while I started a match, and it counted as a loss in a sealed game.

    I started a match for MKM sealed but my game kept crashing and would not let me play the match. ended up with a game loss. please help!

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  15. Extract a confession bug

    Hi all,

    I just experienced a bug with the card "Extract the confession" in draft. My opponent couldnt choose the option to collect the evidence. Howerer, the client still automatically sacrificed my highest power creature.

    Could you please reimburse me for this game and fix this bug

    Thank you

    Gerwin

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  16. シールドのマッチ

    構築後マッチがスタートせず、再起動したところ敗北状態でした。
    以前からですが、これの補填がされていないことがほとんどです。
    ジェムの高い、プレミアムのドラフトやシールドだからこそ、快適にできる改ざんと補填を求めます

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  17. Draft Bug

    I finished a Premier Draft going 3-3, but the when I clicked the Claim button nothing happened and the game crashed. When I opened the game back up, my draft had been completed but I didn't recieve my packs or gems for getting 3 wins. I would like my winnings, or another draft oppurtunity.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  18. Mid Week Jump-In Tri-Colored Deck

    Mid-Week Jump-in Event Gave me a 3-Colored Deck. There was no way to avoid this in the second package selection. Without being able to re-draft, It handicaps me for the event and is very frustrating. After a fair amount of jump in games the normal way, I can't recall it being possible to get a 3 color deck, let alone get stuck with one. Please Fix and let me repick to get event credit.

    To be clear: first round packets were all 2 color(not that this should matter). Picked a RB. Second Packet Selection; all 2 colors and none of…

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  19. Unable to see blockers

    I'm in a limited event, and during the combat phase i'm unablee to see the arrows from the blocking creatures

    3 votes

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    0 comments  ·  Events  ·  Admin →
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  20. Employee gems

    Soo this is a weird thing to rapport but it feels kinda scummy if I don’t. But I just received 10.000 gems for being an employee and while I don’t mind them gems, I’m not an employee. I just claimed them without thinking, thought it was like 100 gems for new release or something like that but yeah, not my gems

    2 votes

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