MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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525 results found
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No fleem
I bought the mastery pass, but didn't receive the Fleem cosmetics. Could you send them to my account?
14 votes -
2 picks queue instead of 1 pick
I joined a normal quick draft and it sent me to the 2 picks queue. I thought I miss clicked but then I played another one, double checking and it happened again! I am sure is a bug.
13 votes -
Sokka's Haiku bug in Omniscience Draft
I was not able to cast Sokka's Haiku in omniscience draft multiple times! Priority was not passed to me and the spell was not castable.
5 votes -
Mastery Pass gave wrong packs
I got 3 EoE packs instead of 3 Lorwyn eclipsed packs as Mastery pass reward.
6 votes -
6 votes
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Jump In! Screwed up mana bases, misleading color pack choices
Jump In! continues to show packs that are say, Blue + Black, only for it to be mono Blue with one or two split-cost cards and then shove a bunch of Swamp into the mana base. This is entirely misleading and completely messes up the mana base, making the play experience miserable at times. Screenshot included for the Midweek Magic Lorwyn Jump In; this is not the first time I've run into this problem. However here I chose what was advertised as UB and the second pack advertised as UW, only to end up with basically an Azorius UW deck…
5 votes -
Final Fantasy Quickdraft Error
I was trying to run through a Final Fantasy Quickdraft, but I the matches I load into don't present starting cards, and I can't exit. I don't want to take a loss for this match I can't play.
5 votes -
7 votes
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Cards removed from Arena Direct card pool
entered the modern horizons 3 arena direct this morning at 9am MST, I opened up the packs and was taking a look at the rares. After clicking to the next screen to build my deck, a few of the rares that it said I opened were not in the card pool.
One of the rares that is missing is “Abstruse Appropriation” which I know I saw in the pack opening. (see attached screenshots to see it is not present in the card pool).
Not sure how this one can be resolved, but I guess a refund of the event is…
11 votes -
deck validation failed
After finishing ArenaCube Draft run, I cannot either finish or edit my deck. After any submit of changes, Arena always reports "Deck validation error". My assumption is that it has something to do with the card "Abrade" which always stays in the sideboard and cannot been moved
12 votes -
Didn't receive Fleem rewards
I didn't receive the Fleem avatar and the other rewards, despite me having fulfilled the requirements (i.e. mastery packs, packs, etc.)
12 votes -
Fleem cosmetic
Did om1 pick 2 and havent received cosmetics yet
12 votes -
Powered Cube Draft Pricing/Rewards
Can you bring back the old prize structure for the Powered Cube Draft, at least for the traditional queue? Paying full price for a phantom event and goin 1-2 or 2-1 feels bad and makes the games not fun. Best part of cube is being able to try new things that you wouldn’t normally be able to do, but with too heavy prizing I’m force to “try hard” so I can win which diminishes the fun factor. Going 2-1 and being able to draft again should be the bare minimum.
9 votes -
Entering match bug
At the stage of entering the match, after a few seconds it crashes into the match selection menu, it is relevant for all types of matches, the same thing happens on the PC and mobile versions of the game.
17 votes -
Avatar premium draft is down
Avatar Premium Draft Bugged and Disappeared.
I am using a Windows PC and accessing Arena through Steam.
I paid 1500 gems to enter a premium avatar draft. After I completed the draft, I was stuck in a clearly glitchy queue. I reset MTG Arena and the same issue occurred again.
Now the premium draft is gone and so are my gems.
Id like to be refunded for gems I spent.6 votes -
Matchmaking broken for Arena Direct?
I've been waiting for almost two hours for a match to fire for the Avatar Arena Direct event. Never had to wait for more than a few minutes before.
6 votes -
queue avatar draft
I played one game on avatar premier draft and now i am stuck on 'currently waiting'. I waited 15 minutes for one attempt. Restarted the arena app, and hit 15 min again. I tried playing a different format and i did get in a game of standard so I know it isnt a connection problem. Went back into draft and have waited another 5 minutes for pairing again.
can I get my gems back? this is wait time is absurd.
6 votes -
jump in lands
The Midweek Magic Jump in! Event has a "4 color" Vivid pack that's monogreen but gives you Islands and Mountains
5 votes -
Can’t submit deck for Powered Cube
I finished a draft for Powered Cube, but my game crashed during deckbuilding. Now the game won’t let me submit my deck. Even after repairing game files, still won’t work.
9 votes -
Issues with mana bases during the jump in events
In the most recent Jump-In event for Lorwyn, there was an issue where I chose the Blight theme, which preported to be in Mardu colors. However almost every card in that theme was black. While there was one card that did actually take Orzhov Hybrid mana, none of the cards had any use for red mana. And yet despite that, I was given four mountains and four plains, meaning almost half of my mana base was lands that wouldn’t help me. This same issue happened to me in the TLA jump-in where I got forests in a deck with only…
4 votes
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