MTG Arena Bugs & Product Suggestions
This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here.
How to report a bug
1. Give us the steps to reproduce the bug
2. Note which platform you’re using (PC, Steam, Mac, Android, or iOS)
3. Enter the actual results you’re experiencing
4. Enter the expected results of the feature
5. Add any relevant screenshots/videos
6. If you found a workaround, please add workaround steps.
Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks
How to submit product suggestions
- Select “Product Suggestion” as the Category for your suggestion
- Enter your feedback
- Add any relevant screenshots/videos
Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests
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273 results found
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Jump In Marvel Superheroes
I played the Jump In Event for Marvel Superheros and the cards from the packets did not show up in my collection after i finished the event. I played the Doom and Quicksilver packets and got nothing except the 2 rares from my 1 win
4 votes -
Not enough people to draft
I bought traditional draft marvel superheroes. Since one week, I cannot find enough people for a draft. I would like to be reimbursed since I am unable to use it.
1 vote -
Jump-In
Jump In is all Jacked Up, this has happened at least two times, but the most recent one involved me choosing Red -Thor and then Red - For Hire (maybe the right words?), and then kicked back the home screen. Please fix this event, thanks!
5 votes -
3 votes
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Marvel Jumpstart Mana Base is very bad
Marvel Heroes "Jump In" Mana Base is Fantastically Awful*
The deck has 3 red cards and has no basic mountain yet has terramorphic expanse and farseek and basic landcyclers. Maybe tweak the shuffle algorithm or ensure a check for basic of every type you have if you have land searchers.3 votes -
unable to join event network error
Unable to join the Phantom Premier Draft Foundation.
5 votes -
Error network, unable to join the Phantom draft event
After a draft I cant rejoin the event, its unfair as I want so badly to draft freely. Sad that when this time come I cant enjoy it.
5 votes -
Problem receiving event rewards.
I completed (6x3) in the event on June 10th (International Day of Play) and did not receive the rewards. After finishing the event, I was redirected to a screen to restart it, but it's not possible because a network error message appears. I would like to receive my rewards.
3 votes -
Marvel Jump In . After Choosing my two packs, got stuck on pack select screen.
I'm experiencing a bug in the Marvel Jump In event that other players have also reported. After choosing my two packs, I was kicked to the home screen. When I returned, the event reset to "Choose Packets," but it only shows my first selected pack with no way to continue, go back, or resign. I'm now stuck, unable to play the event, and have lost 1,000 gold.
3 votes -
new hobbit decks bug
the challenge keeps resetting without giving me rewards as soon as I get all my wins it will reset.
Also, all the decks get mana flooded every time this hurts green the most. but the only one really playable is red.3 votes -
Marvel Jump In event 2 packs of same color bug
- Bug displays whenever I select "Marvel Super Heroes Jump In" Event to play. It seems to be cause by selecting 2 packs of the same color. I selected "Incredible" and "Uncanny"
- Platform: Android
- Results: When starting a Marvel Super Heroes Jump In Event, I selected my first pack as normal. When I selected my second pack, I was returned to the home screen. Returning to the Marvel Super Heroes Jump In Event results in a screen where my first pack is selected, but no other packs are displayed to select and the option to "confirm pick" is greyed out (see…
4 votes -
Problem with Hobbit welcome decks duels
On the screen to choose a deck for the Welcome Decks Duels, all decks are unusable. It seems LOTR cards cannot be in these decks.
3 votes -
Pick two draft the Hobbit Missed Draft Pick
In my Hobbit Pick 2 draft event on pack one pick four my draft pick was cancelled, I selected two cards and before the timer ran out the pack vanished and the cards were not put into my pool. At the end of the draft I have fewer cards than i should have
3 votes -
Starter deck duel event is currently broken.
Start deck duel deck selection currently shows that all decks are invalid. While I can still enter the event and play with the last selected deck I cannot switch decks as all are shown as invalid. It looks like perhaps new decks are cycling in but they failed to launch the new decks before invalidating the old ones.
3 votes -
"Jump into Marvel Super Heroes" - stuck at second pack selection on MacBook Air (Steam).
"Jump into Marvel Super Heroes" - stuck at second pack selection on MacBook Air (Steam).
4 votes -
Marvel Jump In Event - Pack Selection Not Working
I paid 1k gold to enter the Jump into Marvel event. Selected Scarlet for first pack. Selected Thor for second pack but event did not present the screen to play. Instead, I saw Choose Packets again. Selecting that, I see Scarlet as the first selected packet. And no packets to chose from on the right.
Please refund 1k gold.
4 votes -
"Jump Into Marvel Super Heroes"
I encountered a bug when trying to play the "Jump Into Marvel Super Heroes" event. I went to choose my two packets, but when I selected my second packet, it booted me back to the game's main screen. When I tried to re-enter the event, it had selected my first packet ("lethal") but all other choices for the second packet have disappeared. I tried to choose the "returned" packet originally.
Tried repairing game files and restarting game with no success. I can't even "resign" to try to reboot the event.
Playing on PC.
3 votes -
Marvel Jump in bug doesnt let me play
I paid 1000 gold coins and chose two packets, Iron Man and another mono u artifacts. the game kicked me out to the main screen, when i got back to jump in, only a weird screen appears with only the iron man packet and an ampty space(see attached). I am free to play so i feel bad losing 1000 gold for nothing
3 votes -
Jump in problem
Today i tried to play jump in Marvel from the recently played menu, i made the choice of the decks and then the game like crashed and send me to the menu with -1000 coins, if i go now to the play menu unfortunately the Marvel jump in is not playable anymore and the game didn't send me at least the card from the choice. The result is only -1000 coins, that for a free to play player are something. I hope u fix it and send me a play in token or at least the 1000 coins.
4 votes -
marvel jump in
Started the event and selected heroes for hire followed by speedy then was immediately sent back to the home screen when i try to re enter the event it says choose packets but only shows heroes for hire which i cant interact with
3 votes
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