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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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1156 results found

  1. game crash during draft game (after tarkir update)

    After the tarkir: dragonstorm update of the 8th of April, it resulted to me impossible to finish draft matches, basically after a few turns the client shuts down and it kicked me out, I tried to reconnect but I ended up taking the loss, this happened to me twice in the same event, after the second time I had to login in again, this resulted in an error (code 1-), actually I’m still not able to enter the mtg arena client.

    2 votes

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  2. Premier draft Disconnect leading to being unable to load the game at all

    Had a server disconnect at the beginning of pack 2 of a premier draft. Tried to reconnect immediately but now every time I try to start the client I get this error when it's "Retrieving asset manifest". Essentially locked out of the game entirely.

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  3. Duplicate Rares in Sealed Pool

    I have played in countless sealed events since 1998, everything from local pre-release events to massive Grand Prix events. In all that time, I can probably count on one hand the number of times I have received two copies of the same rare in my sealed pool. In the few times this has occurred, one of them has typically been a foil explaining away the occurrence. However, when playing sealed events on Magic Arena, it is not even uncommon to get two copies of the same rare in my pool. I have even received a duplicate of two different rares…

    1 vote

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  4. Extra daily Quests

    Having finished a daily quest earlier today, I now have 3. Pretty sure you are only supposed to get one new one every day, and i don't think i had any floating. I don't mind, but I don't wanna get accused of using exploits, so I'm giving you a heads up.

    1 vote

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  5. missing/no rare in a jumpstart packet

    Jumpstart 25 packet Armed had no rare or mythic in it. The paired Clerics had an extra rare. Unsure if this is intentional or not.

    5 votes

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  6. outlaws alchemy packs still given instead of bloomburrow alchemy packs in constructed bo3 alchemy event

    outlaws alchemy packs still given instead of bloomburrow alchemy packs in constructed bo3 alchemy event.

    9 votes

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  7. 1 vote

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  8. I'm just bad

    I've tried to earn blue gems to play a premier draft of the new edition, and eventually got to 1450 gems. So i launched a quick draft, and lost, and lost again and now I'm at 740 or something. I'm just bad.

    2 votes

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  9. 2 votes

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    3 comments  ·  Events  ·  Admin →
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  10. Bug cube Draft

    I play cube draft on arena, and when i win a match it signs as lost ?!?!?! wtf
    I win 3 match and the draft said that i ve lost but i get me on 3 win step but with 3 match loss??
    Never happened!!

    2 votes

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  11. Hired claw bolt lightning

    I was playing an alchemy event where my Hired Claw(s) weren’t dealing their triggered ability damage when attacking. This same game I played a Bolt Lightning and the 2 damage wasn’t registered

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  12. I won match in standard meta game challenge but it sent me to claim rewards instead of going to next round

    Idk what happened but I jut recently won my match in meta game challenge but it told me to claim rewards and I did not press resign. Pls help

    5 votes

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  13. Game loss after game win

    Start a duskmourn premier draft on pc. Win three games, lose 2 games. Win 6th game. Results show win. Draft progress shows I am 4-3 and I can only claim my rewards even though I only have 2 losses. :(

    6 votes

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    2 comments  ·  Events  ·  Admin →
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  14. App shut down when loading for a game

    App shuts down during arena cube match loading
    Then when I open the app I have a game loss

    2 votes

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  15. Finale of Devastation Bug

    There is a bug with the card Finale of Devastation, it wouldn't let me search my library as its supposed to and I lost matches because of it. I'd like my gems back so I can draft again in a different format. Thank you for your help.

    2 votes

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  16. Guidelight Pathmaker Allows Dune Drifter to Reanimate Anything Without Paying X for Dunedrifter's Mana Cost

    During a Premier Draft my opponent cast a Guidelight Pathmaker and search for a Dune Drifter placing it on the battlefield. They were then able to reanimate a Possession Engine that cost 5 mana, despite the fact that the X value for Dune Drifter was 0. This allowed them to take possession of my Terrian Worldeater, swinging the game. This should not be possible because they did not cast the Dune Drifter to pay an cost.

    3 votes

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  17. Guidelight Pathmaker Allows Dune Drifter to Reanimate Anything Without Paying X for Dunedrifter's Mana Cost

    During a Premier Draft my opponent cast a Guidelight Pathmaker and search for a Dune Drifter placing it on the battlefield. They were then able to reanimate a Possession Engine that cost 5 mana, despite the fact that the X value for Dune Drifter was 0. This allowed them to take possession of my Terrian Worldeater, swinging the game. This should not be possible because they did not cast the Dune Drifter to pay an cost.

    3 votes

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  18. did not receive mastery pass rewards

    I did not receive mastery pass reward when completing level 39. This has most likely happended previously at least at level 34 as well but I just thought I was imagining.

    7 votes

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  19. Bug/Max Speed ability unable to activate at Max Speed

    Bug: During a premier draft match I was unable to activate a max speed ability on Slick Imitator (Copy a spell or permanent) essentially costing me a match. There was just no option to activate. I have screenshots and logs. I will be removing this (essential) card for the rest of the draft.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  20. Premier Draft FDN Win counted as win and loss

    Premier Draft FDN Win that counted as a win but also counted as 3rd loss

    5 votes

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