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MTG Arena Bugs & Product Suggestions




This page is for reporting bugs and submitting product suggestions. If you are experiencing issues with your account, with an order, or otherwise need customer support, please click here. 

How to report a bug

1.       Give us the steps to reproduce the bug

2.       Note which platform you’re using (PC, Steam, Mac, Android, or iOS)

3.       Enter the actual results you’re experiencing

4.       Enter the expected results of the feature

5.       Add any relevant screenshots/videos

6.       If you found a workaround, please add workaround steps.

 

Examples of bugs: Incorrect rules interactions, wrong event rewards, issues with client functions like creating decks

 

How to submit product suggestions

  1. Select “Product Suggestion” as the Category for your suggestion
  2. Enter your feedback
  3. Add any relevant screenshots/videos

 

Examples of product suggestions: Feedback on visual effects, recommendations for user interface improvements, new feature requests

 

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2412 results found

  1. Bost of 3 draft always says under a minute wait time even when it's not.

    Make sure that the estimated wait time is accurate in Best of 3 drafts. It always says under 1 minute.

    2 votes

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  2. BUG: System allow Cheating in Premier Draft of Murders At Karlov Manor

    When i play a Premier Draft of Murder At KArlov Manor, my opponent play a Card from other set "Jace, Wielder of Mysteries" from War of Spark. Convenient time and win the game.

    Why the system don't check the cards from the draft pool to aboid cheting people?

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  3. "Complete Jump In! 3 Times and get a Jump In! event token" is broken.

    I first suspected something about a week ago but I thought I did not level up enough, I used 4000 or 5000 Gold trying to get the token. I tried the last few days and when I play a Jump in event, I play a couple of games leave (exit app) and come back later (a hour or two) all progress is gone.

    Is this normal?

    2 votes

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  4. Black page during sideboard

    During the Timeless Challenge event during the sideboard I can't see the state of the game. It appears as a black page and affect during the sideboarding since I have to take notes from the cards and boardstate. Since this is a paying event is really annoying.

    3 votes

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  5. bug

    Quando eu venci minha ultima partida do evento histórico, BO1, eu deveria ir a sete vitórias e duas derrotas mas oque aconteceu foi que contou como se fosse uma derrota, assim eu perdi um play-in-point, gema e um booster além dessa dor de cabeça sem entender oque aconteceu

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  6. evento

    Vittoria riportata come sconfitta durante evento

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  7. Cube freeze

    During several games on arena cube bo1 match freezer and male me lose turn and a game.
    Please refound 4k Gold
    Thanks

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  8. quick draft doesnt show rank or gain of it

    quick draft does affect your rank, and before we always saw our rank in quickdraft.
    now the rank isnt visible anymore like its unranked but if we check our profile we see that rank is still gained ... so its a bug its not shown anymore i assume.
    i not reported it for long as i thought u guys know and fix it but with no fix for so long now i start to worry

    2 votes

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  9. Automatic Loss Given In draft

    Premier Draft March of the Machine
    I searched for a my second game in a premier draft while being 1-0 but was loaded into a game that just said draw. Upon clicking out of the game I was returned to the event screen with a loss. I didn't play a game or concede so I shouldn't have been awarded a loss. My log file is attached below.
    Thanks for any help!

    20 votes

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    2 comments  ·  Events  ·  Admin →
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  10. Cube draft

    Ontem quando iniciei um cube draft não me era possivel escolher as cartas, o jogo não estava encravado nem era problema do hardware, troquei de rato e tentei usar o pad do pc, simplesmente não funcionava e como é fácil calcular as escolhas foram random e nem tive deck para jogar e 4000 moedas para o lixo.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  11. Mana flood - bug affecting drawing statistics?

    I had 8+ turns of no mana draw in a draft event where 17/40 cards are mana... it should be really rare statically for this to happen and it doesn't make for a fun game.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  12. Match loss

    I was playing the arena cube event on PC, won a match but system registered as a match loss, making me reach the third loss, I was 4-2 before this, so is not big deal, but frustrating indeed.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  13. App frozing during traditional draft

    I was playing a draft and the screen froze so I could not pick cards at time. It is not the first time that this happens.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  14. Claim Reward error

    Failure to claim reward. Went 4-3 in quick draft and got no reward. When I hit the "claim" button I was greeted with the "waiting for server" spinner followed by a "Unable to claim reward at this time, try again later" message.

    Then it booted me to the home screen. I went back to the quick play page and my run and claim buttons were both gone with no gems added to my account.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  15. Lost game while sitting in "waiting room"

    AS an Android user
    I was waiting opponent for around 40 seconds, the cancel burton disappeared as such when your are about to enter the match. UI keep showing the waiting room withouth the button ti cancel until around 2 min of country.
    Cancel btn reappered, so i left the room tapping on It.
    Back to the event main page (LCI Premier draft) i had a loss more counted

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  16. Arena cube draft bug

    After i drafted my last card the game gave me a.message saying there was a problem with my draft, the game didn't go on, so i closed the app and reopened it, just to see that i didn't have an active cube draft, so the draft i had done previously disappeared and the golds i used to join were missing. I'm playing on android.

    2 votes

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    1 comment  ·  Events  ·  Admin →
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  17. Press the Enemy Bug

    During my recent draft event, I cast Press the Enemy with a lesser cost spell in my hand (swarming of moria) I intended to cast for free as part of resolving the card. There never appeared to be a window to select and cast that card for free though before the spell resolved. This resulted in me not getting the amass token to block, triggers off my spells matter card, and disrupted my entire game plan for this game.

    10 votes

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    5 comments  ·  Events  ·  Admin →
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  18. Standard Metagame Challenge Rewards

    Hi - in the current March 2024 Standard Metagame Challenge, the reward packs are all the old Standard sets, not just the most recent (MKM) set as it has been in earlier Metagame Standard challenges.

    It feels like a much worse deal to play in since anyone who's been playing on Arena since the start of this Standard rotation already has most of the earlier sets' cards and so the booster rewards value is close to zero. My personal experience so far has rewarded about 50% MID and VOW packs, which were completed for me on Arena about 2 years…

    2 votes

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    0 comments  ·  Events  ·  Admin →
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  19. Game Appears Hung Waiting for Quick Draft Opponent to Decide to Keep/Mulligan

    Playing in a quick draft tournament and game is stuck waiting for them to choose to keep cards or mulligan.

    Steps:
    1. Purchase a quick draft tournament and play
    2. When waiting for opponent, game seems to hang.

    Platform: Windows, PC

    Expected: To be able to play

    1 vote

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    1 comment  ·  Events  ·  Admin →
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  20. draft

    draft x/2 and game doesnt let me keep playng,the game give me the rewards like if o was lost 3 games

    2 votes

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